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WO-01341234 ↗ ServiceMax

CNY Fertility • Inspection • PSM

📍 CNY Fertility - Norfolk — 6315 North Center Drive suite 102, Norfolk VA, 23502

Feb 2, 2026 → Apr 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (40 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 24, 2026
15 business days (counted)
Running total: 15 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Feb 24 → Apr 2, 2026
27 business days (counted)
Running total: 42 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 27, 2026
17 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 24 Ready for Scheduling ▶ Running 15 15
Feb 24 → Apr 2 Assigned ▶ Running 27 42
Apr 2 → Apr 27 Scheduled ▶ Running 17 59
Apr 27 → Apr 27 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Coordinators 62.0d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
62.0 days
Over SLA
Field Work
0.5 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 27, 2026 (3 days early)
📅
60.0 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
59.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564078
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service 50 pieces https://www.ebiotrack.com/inspection.php?iid=32820 Inspection Flag: Repairs need to be quoted before completed unless onsite and parts on hand. ALL quotes for ALL locations need to be sent to Nate Forman for approval, nforman@cnyfertility.com
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nathan Forman
Owner
Leona Coonrod
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341234 (current) Invoiced
Inspection • Christopher Morning
Created: Feb 2, 2026 • Closed: Apr 27, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 59.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
28.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/2 MOwens Replied back to the email to Deb and Lanessa Brant to confirm scheduling the visti for 4/27 with arrival between 10-11am.

3/31 MOwens Sent email to Debra and Fariba asking for good dates in April to schedule the inspection.

2/2/26 lcoonrod - Inspection name was Initial Annual Inspection, changed to Annual Inspection.

🔧 Work Performed
4-27-26 CTM - Performed Annual Inspection on all medical equipment located .Total of 52 pieces inspected . ALL PASS . Notified POC Lanessa Brant of findings and completion .
🔍 Technician Findings
4-27-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Lanessa Brant of findings and completion .
⚠️ Problem Description
Inspection: Annual Inspection Service 50 pieces https://www.ebiotrack.com/inspection.php?iid=32820 Inspection Flag: Repairs need to be quoted before completed unless onsite and parts on hand. ALL quotes for ALL locations need to be sent to Nate Forman for approval, nforman@cnyfertility.com

Timeline

📞
Case Linked Jan 31, 12:00 AM
Case Number: 00564078
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 8:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 24, 8:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22d 0h
🚨 28.0 business days
🗓️
▶
2 Status: Scheduled Apr 2, 12:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-27T14:30:00.000+0000
🚨 18.0 business days
🔧
▶
2 Status: Tech On Site Apr 27, 10:33 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3.5, 184
⏱️
▶
2 Labor Added Apr 27, 2:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 7m, 0m
📄
Status: Ready to Bill by Diane Patton Apr 28, 1:05 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 24m, 0m
⏳ 4.0 business days
🧾
Invoice Created May 2, 3:50 PM
Invoice Number: SM-260333

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

📞
Case 00564078
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Apr 27, 10:30 AM
Created
Feb 2, 8:41 AM
Invoice #
SM-260333

Work Details (3)

Name Type Status Qty Amount Date
WL-03201952 Labor Open 3.5 $0.00 Apr 27, 10:38 AM
WL-03201953 Travel Open 184 - Apr 27, 10:38 AM
WL-03202333 Labor Open 3.5 $2,461.60 Apr 27, 2:40 PM

Details