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WO-01341239 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Chelmsford — 228 Billerica Rd, Chelmsford MA, 01824

Feb 2, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (30 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Apr 11, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 13 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 11, 2026
35 business days (counted)
Running total: 48 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 20 Ready for Scheduling ▶ Running 13 13
Feb 20 → Feb 20 Assigned ▶ Running 0 13
Feb 20 → Apr 11 Scheduled ▶ Running 35 48
Dispatch 0.0d
Coordinators 49.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.8 days
Over SLA
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 11, 2026 (19 days early)
📅
49.0 days Total Age
⏱️
35.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
46.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 7, 2026
Visit 2 Apr 8, 2026
Visit 3 Apr 9, 2026
Visit 4 Apr 10, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564077
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 874 pieces https://www.ebiotrack.com/inspection.php?iid=32819 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month Due Date EKG's - EST Service Only Inspection of Power Outlets and Power Strips To Be Included In Main Lab
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Leona Coonrod
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341239 (current) Invoiced
Inspection • David Cavaco
Created: Feb 2, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 35.8 days stuck in "Scheduled"
⏱️
Total Delay 46.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Scheduled
35.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 874 pieces https://www.ebiotrack.com/inspection.php?iid=32819 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month Due Date EKG's - EST Service Only Inspection of Power Outlets and Power Strips To Be Included In Main Lab

Timeline

📞
Case Linked Jan 31, 12:00 AM
Case Number: 00564077
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 8:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
▶
3 Technician Assigned Feb 20, 12:22 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 18d 3h, 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-06T13:00:00.000+0000
🚨 31.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 3, 4:42 PM
Scheduled For: 2026-04-07T13:00:00.000+0000
⏳ 2.9 business days
⏱️
3x Labor Added Apr 7, 7:04 PM
Type: Labor
Status: Open
Qty: 2, 5
🔩
4x Parts Added Apr 8, 5:02 PM
Type: Parts, Labor
Status: Open
Qty: 2, 4.5, 2.5
⏱️
▶
2 Labor Added Apr 9, 12:07 PM
Labor Added → 5x Labor Added
⏱️
5x Labor Added
Type: Labor
Status: Open
Qty: 6, 2, 2.5
⏱️
Labor Added Apr 9, 2:50 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
2x Labor Added Apr 9, 3:57 PM
Type: Labor
Status: Open
Qty: 1.5, 2
⏱️
3x Labor Added Apr 10, 9:13 AM
Type: Labor
Status: Open
Qty: 2, 6.5, 2.5
⏱️
Labor Added Apr 10, 2:24 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Apr 10, 9:10 PM
Status: Completed → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 1.5
🏁
Status: Closed by DAVID CAVACO
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.3 business days
📄
▶
3 Status: Ready to Bill Apr 13, 11:01 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-259054

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 35.8 business days (threshold: 2.0 business days)
Exceeded by 33.8 business days

🔗 Related Artifacts

📞
Case 00564077
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Apr 7, 9:00 AM
Created
Feb 2, 8:46 AM
Invoice #
SM-259054

Work Details (22)

Name Type Status Qty Amount Date
WL-03176720 Labor Open 2 $0.00 Apr 7, 7:04 PM
WL-03176721 Labor Open 5 $0.00 Apr 7, 7:04 PM
WL-03176722 Labor Open 2 $0.00 Apr 7, 7:04 PM
WL-03178255 Parts Open 2 $531.90 Apr 8, 5:02 PM
WL-03178256 Labor Open 2 $0.00 Apr 8, 5:02 PM
WL-03178257 Labor Open 4.5 $0.00 Apr 8, 5:02 PM
WL-03178258 Labor Open 2.5 $0.00 Apr 8, 5:02 PM
WL-03179552 Labor Open 2 $0.00 Apr 9, 12:07 PM
WL-03179554 Labor Open 6 $0.00 Apr 9, 12:11 PM
WL-03179555 Labor Open 2 $0.00 Apr 9, 12:11 PM
WL-03179556 Labor Open 2.5 $0.00 Apr 9, 12:11 PM
WL-03179557 Labor Open 6 $0.00 Apr 9, 12:11 PM
WL-03179558 Labor Open 2 $0.00 Apr 9, 12:11 PM
WL-03179898 Labor Open 1.5 $0.00 Apr 9, 2:50 PM
WL-03180060 Labor Open 1.5 $0.00 Apr 9, 3:57 PM
WL-03180061 Labor Open 2 $0.00 Apr 9, 3:57 PM
WL-03181033 Labor Open 2 $0.00 Apr 10, 9:13 AM
WL-03181034 Labor Open 6.5 $0.00 Apr 10, 9:13 AM
WL-03181035 Labor Open 2.5 $0.00 Apr 10, 9:13 AM
WL-03181794 Labor Open 1 $0.00 Apr 10, 2:24 PM
WL-03182489 Labor Open 4 $9,635.00 Apr 10, 9:12 PM
WL-03182490 Labor Open 1.5 $75.00 Apr 10, 9:12 PM

Details