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WO-01341240 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Apalachee East — 35 Apalachee Drive, Sneads FL, 32460

Feb 2, 2026 → May 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (48 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (May 7, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Apr 17, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 24, 2026
5 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 27, 2026
1 business day (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 59 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Apr 27 → May 6, 2026
7 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 6 → May 6, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech Off Site
May 6 → May 7, 2026
1 business day (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 7 → May 7, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Feb 2, 2026 Completed: May 7, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Apr 17 Ready for Scheduling ▶ Running 53 53
Apr 17 → Apr 17 Assigned ▶ Running 0 53
Apr 17 → Apr 24 Scheduled ▶ Running 5 58
Apr 24 → Apr 24 Entered ▶ Running 0 58
Apr 24 → Apr 27 Ready for Scheduling ▶ Running 1 59
Apr 27 → Apr 27 Assigned ▶ Running 0 59
Apr 27 → May 6 Scheduled ▶ Running 7 66
May 6 → May 6 Tech On Site ▶ Running 0 66
May 6 → May 7 Tech Off Site ▶ Running 1 67
May 7 → May 7 Tech On Site ▶ Running 0 67
Dispatch 0.0d
Coordinators 69.3d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
69.3 days
Over SLA
Field Work
1.5 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: May 7, 2026 (6 days late)
📅
67.4 days Total Age
⏱️
54.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
64.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 May 5, 2026
Visit 2 May 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564090
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=32832
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cindy Thompson
Owner
Sherry Reich
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341240 (current) Invoiced
Inspection • Dylan Ingraham
Created: Feb 2, 2026 • Closed: May 6, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 54.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 64.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
55.7d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
13.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/27/26 AJinerson - Email chain logged on WO-01341240. Cindi emailed back confirming scheduling tech visit on Tues. 5/5 for both sites.

I sent email back confirming we are all set on 5/5, included new tech's tool list and info, also asked Cindi if tech unable to complete both inspections on same day, is a return visit on 5/6 ok with these facilities.


4/27/26 AJinerson - Email chain logged on WO-01341240. Sent email to POC Cindi regarding rescheduling tech visit and offering to reschedule to Tuesday, 5/5 with eta between 8am-10am to first location.


4/24/26 AJinerson - Clearing tech name to reassign to new tech to schedule new route/week to cover per tech sup request to reschedule now that tech is needed elsewhere and not available to cover this WO.


4/24/26 AJinerson - We had centurion cleared tech scheduled to cover below WOs during week of 4/27 - 5/1 to meet SLAs and had trip routed and scheduled for tech to travel to cover these.

WO-01356117

WO-01341246

WO-01341240

WO-01341243

WO-01341252

**Received notice today from tech sup MFranks that this technician will now be needed to cover work in VA week of 4/27 - 5/1 and until further notice, meaning these WOs will need to be rescheduled with another FL Centurion technician past the SLA.**


CONFIRMED

4/17/26 AJinerson - Email chain logged on WO-01341240. Sent email back to Cindi confirming the schedule, tech name, list of tools, and asking for below info:

POC on-site:

Arrival instructions:

Special requirements:



4/17/26 AJinerson - Email chain logged on WO-01341240. Cindi emailed back confirming tech visit for below schedule.

Apalachee EastTuesday, 4/28 between 1:00 p.m. – 2:00 p.m.

Apalachee WestWednesday, 4/29 between 9:00 a.m. – 11:00 a.m. 


4/17/26 AJinerson - Email chain logged on WO-01341240. Sent email back to Cindi proposing the below schedule:

Apalachee EastTuesday, 4/28 between 1:00 p.m. – 2:00 p.m.

Apalachee WestWednesday, 4/29 between 9:00 a.m. – 11:00 a.m. 


4/17/26 AJinerson - Email chain logged on WO-01341240.

Received email back from POC Cindi stating any date works besides 4/30.

She is POC for both below locations:

Apalachee East - 35 Apalachee Drive Sneads, FL 32460 (WO-01341240)

Apalachee West - 52 West Unit Drive Sneads, FL 32460 (WO-01341243)


04/16/2026 LHill-rec'd email from Cindy Thompson-I am the best person to contact and yes; I would prefer a call ahead. Any time is good with me.

As far as gaining access, as the servicers for Centurion, I would assume the technicians that come out have had the appropriate clearances? If they have not, they may be required to have a Level 1 clearance prior to coming on the compound.


04/15/2026 LHill-sent email to Cindy Thompson at cthompson4@teamcenturion.com to confirm contact.


04/15/2026 LHill-Called 850-893-9602 and it just rings a fast busy signal.


2/2/26 SReich - Inspection name was Initial Annual Inspection, changed to Annual Inspection.

🔧 Work Performed
5/5 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY AND CUSTOMER. BEGAN ANNUAL INSPECTION SERVICE, INSPECTED 41 DEVICES (35 PASS / 6 FAIL). WAS NOT ABLE TO COMPLETE INSPECTION THIS EVENING, A RETURN TRIP WLL BE NEEDED TO INSPECT DEVICE LOCATED IN THE CONFINEMENT AREAS, ADVISED CUSTOMER. 5/6 DI: RETURNED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION OF REMAINING DEVICES, INSPECTED 10 DEVICES (7 PASS / 3 FAIL). VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED. ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE.
🔍 Technician Findings
5/5 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=32832

Timeline

📞
Case Linked Jan 31, 12:01 AM
Case Number: 00564090
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 2, 8:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 54.0 business days
👷
2 Technician Assigned Apr 17, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 73d 23h
🗓️
2 Status: Scheduled Apr 17, 11:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-28T17:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Abby Jinerson Apr 24, 2:21 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 7d 2h, 0m
2.0 business days
👷
2 Technician Assigned Apr 27, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
📅
2 Dispatch Scheduled Apr 27, 1:33 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 25m
⚠️ 7.0 business days
🔧
Status: Tech On Site by Dylan Ingraham May 5, 11:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 10h
🚗
2 2x Travel Added May 6, 12:03 AM
2x Travel Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Dylan Ingraham
From: Tech On Site
To: Tech Off Site
Duration in Previous: 16m
🔧
Status: Tech On Site by Dylan Ingraham May 6, 11:02 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 22h 58m
🚗
2 2x Travel Added May 6, 11:15 PM
2x Travel Added → 6x Labor Added
⏱️
6x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 2, 0.25, 3.25
✔️
2 Status: Completed May 6, 11:20 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Dylan Ingraham
From: Completed
To: Closed
Duration in Previous: 1m
2.1 business days
📄
2 Status: Ready to Bill May 8, 1:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
1.0 business days
🧾
Invoice Created May 10, 10:09 PM
Invoice Number: SM-261550

Bottlenecks

Ready for Scheduling
Duration: 54.0 business days (threshold: 1.0 business days)
Exceeded by 53.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564090
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
May 5, 2:30 PM
Created
Feb 2, 8:50 AM
Invoice #
SM-261550

Work Details (10)

Name Type Status Qty Amount Date
WL-03215998 Travel Open 2 - May 6, 12:03 AM
WL-03215999 Travel Open 53 - May 6, 12:03 AM
WL-03217486 Travel Open 53 - May 6, 11:15 PM
WL-03217485 Travel Open 26 - May 6, 11:15 PM
WL-03217493 Labor Open 1.5 $0.00 May 6, 11:19 PM
WL-03217494 Labor Open 1 $0.00 May 6, 11:19 PM
WL-03217495 Labor Open 1 $1,495.00 May 6, 11:19 PM
WL-03217496 Labor Open 2 $0.00 May 6, 11:19 PM
WL-03217491 Labor Open 0.25 $0.00 May 6, 11:19 PM
WL-03217492 Labor Open 3.25 $0.00 May 6, 11:19 PM

Details