2/6/2026 CRamen Logged email confirming Wednesday 4/1/2026 with an arrival window between 9-11am
2/5/2026 CRamen Logged email requesting Wednesday 4/1/2026 with an arrival window between 9-11am. Placeholder set
🔧Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 24 equipment.
🔍Technician Findings
Completed Annual Safety and Function testing on 24 equipment.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
25 Pcs
https://www.ebiotrack.com/inspection.php?iid=32824
📧
Email:Re: EMSAR Request for service at Crossover Health at Crossover Health at Jeffersonville (Email to schedule service)
Completed Feb 6, 2026
From: erik.krievs@crossoverhealth.com
To: cramen@emsar.com
Hi Charles - that date/time will work. I'll mark it in the calendar. Thanks!On Thu, Feb 5, 2026 at 11:06 PM Charles Ramen <cramen@emsar.com> wrote:Hi Erik Krievs,I hope you’re doing well. I’m reaching out to schedule a service appointment for Annual Equipment Electrical Safety Test And Calibration Service25 PcsHere’s the location information we have on file:Location:Crossover Health at Crossover Health at Jeffersonville434 Patro
📧
Email: EMSAR Request for service at Crossover Health at Crossover Health at Jeffersonville (Email to schedule service)
Completed Feb 5, 2026
To: erik.krievs@crossoverhealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Crossover Health at Crossover Health at Jeffersonville (Email to schedule service)
Body:
Hi Erik Krievs,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Annual Equipment Electrical Safety Test And Calibration Service
25 Pcs
Here’s the location information we have on file:
Location:
Crossover Health at Crossover Health at Jeffersonvil
📅
WO-01341242 - Inspection - DD: 04/30/2026 - Jeffersonville - Crossover Health at Crossover Health at Jeffersonville
Apr 1, 2026 11:00am – 2:00pm
Work Order: WO-01341242
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health at Crossover Health at Jeffersonville
Address: 434 Patrol Road Ste 220, Jeffersonville, IN 47130
Manufacturer:
Model #:
Serial #:
Contact Name: Erik Krievs
Contact Phone: 269-31
Case #00564082 – eBiotrack - Automated New Inspection Created
Status: Closed | Priority: Standard
Annual Equipment Electrical Safety Test And Calibration Service
25 Pcs
https://www.ebiotrack.com/inspection.php?iid=32824
💬Case Comment
Internal Feb 2, 2026 8:47am
Inspection Flag: ATTENTION TECHS, ASC'S AND MATERIALS MANAGEMENT.
DO NOT SHIP PARTS TO ANY CROSSOVER SITES. ALL PARTS FOR THIS ACCOUNT MUST BE SHIPPED DIRECTLY TO THE TECH. THE SITE WILL LOSE THE SHIPMENT IF SENT TO THEM.
Timeline
📞
Case Linked Jan 31, 12:00 AM
Case Number:00564082
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Feb 2, 8:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Feb 5, 11:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 14h
🗓️
▶
2
Status: Scheduled Feb 6, 5:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-04-01T13:00:00.000+0000
🚨36.8 business days
📅
▶
2
Dispatch Scheduled Mar 31, 5:03 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-04-01T15:00:00.000+0000
🔧
Status: Tech On Site by Vincent NyathiApr 1, 1:25 PM
From:Scheduled
To:Tech On Site
Duration in Previous:53d 18h
⏱️
▶
2
3x Labor Added Apr 1, 9:03 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 38m, 0m
📄
Status: Ready to Bill by Diane PattonApr 2, 2:50 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:17h 45m, 0m
⏳2.0 business days
🧾
Invoice Created Apr 5, 10:37 PM
Invoice Number:SM-258179
Bottlenecks
Ready for Scheduling
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 37.2 business days (threshold: 2.0 business days)