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← WO Overview

WO-01341243 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Apalachee West — 52 West Unit Drive, Sneads FL, 32460

Feb 2, 2026 → May 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (47 biz days late)
Active: 66 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Apr 17, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 24, 2026
5 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 27, 2026
1 business day (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 59 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Apr 27 → May 6, 2026
7 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 6 → May 6, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Feb 2, 2026 Completed: May 6, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Apr 17 Ready for Scheduling ▶ Running 53 53
Apr 17 → Apr 17 Assigned ▶ Running 0 53
Apr 17 → Apr 24 Scheduled ▶ Running 5 58
Apr 24 → Apr 24 Entered ▶ Running 0 58
Apr 24 → Apr 27 Ready for Scheduling ▶ Running 1 59
Apr 27 → Apr 27 Assigned ▶ Running 0 59
Apr 27 → May 6 Scheduled ▶ Running 7 66
May 6 → May 6 Tech On Site ▶ Running 0 66
Dispatch 0.0d
Coordinators 69.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
69.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: May 6, 2026 (5 days late)
📅
66.5 days Total Age
⏱️
54.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
64.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564091
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 66 pieces https://www.ebiotrack.com/inspection.php?iid=32834
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cindy Thompson
Owner
Sherry Reich
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341243 (current) Invoiced
Inspection • Dylan Ingraham
Created: Feb 2, 2026 • Closed: May 5, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 54.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 64.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
55.7d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
13.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/27/26 AJinerson - Email chain logged on WO-01341240. Cindi emailed back confirming scheduling tech visit on Tues. 5/5 for both sites.

I sent email back confirming we are all set on 5/5, included new tech's tool list and info, also asked Cindi if tech unable to complete both inspections on same day, is a return visit on 5/6 ok with these facilities.


4/27/26 AJinerson - Email chain logged on WO-01341240. Sent email to POC Cindi regarding rescheduling tech visit and offering to reschedule to Tuesday, 5/5 with eta between 8am-10am to first location.


4/24/26 AJinerson - Clearing tech name to reassign to new tech to schedule new route/week to cover per tech sup request to reschedule now that tech is needed elsewhere and not available to cover this WO.


4/24/26 AJinerson - We had centurion cleared tech scheduled to cover below WOs during week of 4/27 - 5/1 to meet SLAs and had trip routed and scheduled for tech to travel to cover these.

WO-01356117

WO-01341246

WO-01341240

WO-01341243

WO-01341252

**Received notice today from tech sup MFranks that this technician will now be needed to cover work in VA week of 4/27 - 5/1 and until further notice, meaning these WOs will need to be rescheduled with another FL Centurion technician past the SLA.**

CONFIRMED

4/17/26 AJinerson - Email chain logged on WO-01341240. Sent email back to Cindi confirming the schedule, tech name, list of tools, and asking for below info:

POC on-site:

Arrival instructions:

Special requirements:


4/17/26 AJinerson - Email chain logged on WO-01341240. Cindi emailed back confirming tech visit for below schedule.

Apalachee EastTuesday, 4/28 between 1:00 p.m. – 2:00 p.m. Central Time

Apalachee WestWednesday, 4/29 between 9:00 a.m. – 11:00 a.m. Central Time


4/17/26 AJinerson - Email chain logged on WO-01341240. Sent email back to Cindi proposing the below schedule:

Apalachee East – Tuesday, 4/28 between 1:00 p.m. – 2:00 p.m.

Apalachee West – Wednesday, 4/29 between 9:00 a.m. – 11:00 a.m. 


4/17/26 AJinerson - Email chain logged on WO-01341240.

Received email back from POC Cindi stating any date works besides 4/30.

She is POC for both below locations:

Apalachee East - 35 Apalachee Drive Sneads, FL 32460 (WO-01341240)

Apalachee West - 52 West Unit Drive Sneads, FL 32460 (WO-01341243)


04/16/2026a LHill-rec'd email from Cindy Thompson-I just copied and pasted the same reply from the East Unit below. I am still the best contact person for the West Unit as well. There is another AA over at the West Unit that will physically walk around with the technician as needed. When the inventory/inspection list is completed, however, I will be the one who you will need to send it to for both units.

 

I am the best person to contact and yes; I would prefer a call ahead. Any time is good with me.

As far as gaining access, as the servicers for Centurion, I would assume the technicians that come out have had the appropriate clearances? If they have not, they may be required to have a Level 1 clearance prior to coming on the compound.

See attached email.



04/15/2026 LHill-sent email to Cindy Thompson at cthompson4@teamcenturion.com trying to confirm contact.


04/15/2026 LHill-called 850-893-9602 and it just rings a fast busy signal.


2/2/26 SReich - Inspection name was Initial Annual Inspection, changed to Annual Inspection.

🔧 Work Performed
5/5 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 67 DEVICES (59 PASS / 8 FAIL). VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED, ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
5/5 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 66 pieces https://www.ebiotrack.com/inspection.php?iid=32834

Timeline

📞
Case Linked Jan 31, 12:01 AM
Case Number: 00564091
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 2, 8:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 54.0 business days
👷
2 Technician Assigned Apr 17, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 73d 23h
📅
2 Dispatch Scheduled Apr 17, 11:24 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 2h 15m
📅
Dispatch Scheduled by Abby Jinerson Apr 17, 11:40 AM
Scheduled For: 2026-04-29T14:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Abby Jinerson Apr 24, 2:21 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 7d 2h, 0m
2.0 business days
👷
2 Status: Assigned Apr 27, 1:07 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
🗓️
2 Status: Scheduled Apr 27, 1:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-05T12:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Dylan Ingraham May 5, 11:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 10h
⏱️
2 4x Labor Added May 5, 11:56 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
2.0 business days
📄
3 Status: Ready to Bill May 7, 10:21 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created May 10, 10:09 PM
Invoice Number: SM-261216

Bottlenecks

Ready for Scheduling
Duration: 54.0 business days (threshold: 1.0 business days)
Exceeded by 53.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564091
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
May 5, 8:00 AM
Created
Feb 2, 8:54 AM
Invoice #
SM-261216

Work Details (4)

Name Type Status Qty Amount Date
WL-03215986 Labor Open 1.25 $0.00 May 5, 11:56 PM
WL-03215987 Labor Open 5.5 $1,637.80 May 5, 11:56 PM
WL-03215988 Travel Open 53 - May 5, 11:56 PM
WL-03215989 Expenses Open 1 $0.00 May 5, 11:56 PM

Details