Baxter - Flo-Gard 6200 Infusion Pump
Asset ID: 13004514
Serial #"49402732
Our Fluid Pump "Brand" Baxter, "Model #"6200, "Serial #"49402732 located in the surgery suite, EMSAR sticker #13004514- the cord was replaced recently, but the unit is not charging again on any outlet.
2/19/26 RBerry- Updated due date based on parts. Removed delay code.
2/12/26 SReich - Forwarded attached email to acct mgr and scheduling team regarding batteries on site: Our staff informed us that they were unable to make the repair today because there were not 2 batteries, but we do appear to have 2 separate, identical batteries. Are we awaiting a second double pack?
2/6/26 RBerry- Updated due date based on parts. Removed delay code.
2/5 KKelch called Richelle to schedule for 2/11 between 11 and 1 pm. Left VM.
🔧Work Performed
Found 1 battery shipped instead of 2. Replaced the lower power battery of the 2 and attempt to charge and it would not. Ordered second battery
Second battery replaced pump tested and left to charge over night
🔍Technician Findings
Equipment was not accessible until interview was over
⚠️Problem Description
Baxter - Flo-Gard 6200 Infusion Pump
Asset ID: 13004514
Serial #"49402732
Our Fluid Pump "Brand" Baxter, "Model #"6200, "Serial #"49402732 located in the surgery suite, EMSAR sticker #13004514- the cord was replaced recently, but the unit is not charging again on any outlet. https://www.ebiotrack.com/workorder.php?wo=71304
📋
Outbound to +14805675921
Completed Feb 5, 2026
2/5 KKelch called Richelle to schedule for 2/11 between 11 and 1 pm. Left VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 2, 2026
To: richelle.eastham@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341245Location: Lovet Pet Health Care - Las Sendas Animal Hospital - 8019Address: 6747 E. McDowell Road, Suite 101 Mesa, AZ 85215Device: Problem Description: Baxter - Flo-Gard 6200
📅
WO-01341245 - Repair - Mesa - Lovet Pet Health Care - Las Sendas Animal Hospital - 8019
Feb 23, 2026 10:00am – 12:00pm
Work Order: WO-01341245
Account: Lovet Pet Health Care (Formerly Arizona Pet)
Customer Case Number:
Location: Lovet Pet Health Care - Las Sendas Animal Hospital - 8019
Address: 6747 E. McDowell Road, Suite 101, Mesa, AZ 85215
Manufacturer:
Model #:
Serial #:
Contact Name: Richelle Eastham
Contac
Timeline
📞
Case Linked Jan 30, 7:53 PM
Case Number:00564063
Subject:HCP L2 Review
Status:Closed
⏳1.5 business days
📋
▶
3
Work Order Created Feb 2, 8:57 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089481
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⏳4.0 business days
🔩
▶
2
2x Parts Added Feb 5, 1:36 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:3d 4h
👷
▶
2
Technician Assigned Feb 5, 2:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:37m
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Feb 9, 10:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:3d 19h
⏳3.0 business days
🔧
Status: Tech On Site by Tyler BollmanFeb 11, 2:21 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 4h
📦
▶
3
Parts Requested Feb 11, 2:46 PM
Parts Requested → Status: Awaiting Parts → 3x Labor Added
📦
Status: Awaiting Parts by Tyler Bollman
From:Tech On Site
To:Awaiting Parts
Duration in Previous:25m
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1.5, 38
⏳3.0 business days
🔩
▶
2
2x Parts Added Feb 16, 3:48 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 1h
📅
▶
2
Dispatch Scheduled Feb 17, 10:02 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Reschedule
To:Scheduled
Duration in Previous:18h 14m
⏳4.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchFeb 20, 9:56 AM
Scheduled For:2026-02-23T15:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Tyler BollmanFeb 23, 11:45 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 1h
⏱️
▶
2
3x Labor Added Feb 23, 12:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From:Tech On Site
To:Completed
Duration in Previous:18m
🏁
Status: Closed by Tyler BollmanFeb 23, 2:37 PM
From:Completed
To:Closed
Duration in Previous:2h 32m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Feb 26, 10:01 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Feb 27, 7:19 PM
Invoice Number:SM-254944
Bottlenecks
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)