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WO-01341246 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Gadsden Reentry Center — 540 Opportunity Ln, Havana FL, 32333

Feb 2, 2026 → May 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (46 biz days late)
Active: 65 biz days
🕐 Clock stopped: Completed (May 5, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Apr 16, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 52 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 24, 2026
6 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 27, 2026
1 business day (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 27 → Apr 29, 2026
2 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 5, 2026
4 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 5 → May 5, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Feb 2, 2026 Completed: May 5, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Apr 16 Ready for Scheduling ▶ Running 52 52
Apr 16 → Apr 16 Assigned ▶ Running 0 52
Apr 16 → Apr 24 Scheduled ▶ Running 6 58
Apr 24 → Apr 24 Entered ▶ Running 0 58
Apr 24 → Apr 27 Ready for Scheduling ▶ Running 1 59
Apr 27 → Apr 29 Assigned ▶ Running 2 61
Apr 29 → May 5 Scheduled ▶ Running 4 65
May 5 → May 5 Tech On Site ▶ Running 0 65
Dispatch 0.0d
Coordinators 68.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
68.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: May 5, 2026 (4 days late)
📅
65.3 days Total Age
⏱️
53.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
62.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564092
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 28 pieces https://www.ebiotrack.com/inspection.php?iid=32833
Priority
Standard
Origin
Email
Reason
New Case
Contact
Courtney Gibbs
Owner
Sherry Reich
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341246 (current) Invoiced
Inspection • Dylan Ingraham
Created: Feb 2, 2026 • Closed: May 4, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 53.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 62.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
54.7d / 1.0d SLA
Scheduled
10.7d / 2.0d SLA
Assigned
3.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/29/26 AJinerson - Received email back from POC Courtney confirming tech visit for Mon. 5/4 with arrival between 12pm-2pm. 

Sending email to Courtney confirming date, tech, and list of tools tech is bringing.


4/29/26 AJinerson - Sent follow up email to Courtney offering to reschedule tech visit to Mon. 5/4 with arrival between 12pm-2pm. (tech is a 3.5-4 hour 1-way drive).


4/29/26 AJinerson - Called Courtney to follow up and reschedule service date. Left VM regarding needing to reschedule. 


4/27/26 AJinerson - Sent email to Courtney offering to reschedule tech visit to Mon. 5/4 with arrival between 12pm-2pm. (tech is a 3.5-4 hour 1-way drive).


4/24/26 AJinerson - Clearing tech name to reassign to new tech to schedule new route/week to cover per tech sup request to reschedule now that tech is needed elsewhere and not available to cover this WO.


4/24/26 AJinerson - We had centurion cleared tech scheduled to cover below WOs during week of 4/27 - 5/1 to meet SLAs and had trip routed and scheduled for tech to travel to cover these.

WO-01356117

WO-01341246

WO-01341240

WO-01341243

WO-01341252

**Received notice today from tech sup MFranks that this technician will now be needed to cover work in VA week of 4/27 - 5/1 and until further notice, meaning these WOs will need to be rescheduled with another FL Centurion technician past the SLA.**


4/16/26 AJinerson - Called and confirmed with Courtney to schedule tech visit for Tuesday, 4/28 with eta between 9am-11am. 

POC onsite: Courtney Gibbs

Arrival instructions: Bring driver's license w/ tech, and send tool list via email. 

Address: Confirmed address, but also tech can use 630 Opportunity Ln Havana, FL 32333. 

540 and 630 are on same lot, they are just different buildings and Courtney said 1 takes you to the warehouse, and 1 takes you to the Center but could not remember. Just noting in case. 


2/2/26 SReich - Inspection name was Initial Annual Inspection, changed to Annual Inspection.

🔧 Work Performed
5/4 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 30 DEVICES (ALL PASS). VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED, ARCHIVED OLD/MISSING DEVICES. ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE.
🔍 Technician Findings
5/4 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 28 pieces https://www.ebiotrack.com/inspection.php?iid=32833

Timeline

📞
Case Linked Jan 31, 12:01 AM
Case Number: 00564092
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 2, 9:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 53.0 business days
👷
3 Technician Assigned Apr 16, 5:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 73d 7h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-28T13:00:00.000+0000
⚠️ 6.9 business days
🆕
Status: Entered by Abby Jinerson Apr 24, 2:21 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 7d 21h, 0m
2.0 business days
👷
2 Status: Assigned Apr 27, 11:53 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
3.0 business days
🗓️
2 Status: Scheduled Apr 29, 9:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-04T16:00:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Dylan Ingraham May 4, 10:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 12h
⏱️
3 6x Labor Added May 4, 10:32 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 8m
🏁
Status: Closed by Dylan Ingraham
From: Completed
To: Closed
Duration in Previous: 1m
2.2 business days
📄
2 Status: Ready to Bill May 6, 1:52 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
3.0 business days
🧾
Invoice Created May 10, 10:09 PM
Invoice Number: SM-261139

Bottlenecks

Ready for Scheduling
Duration: 53.0 business days (threshold: 1.0 business days)
Exceeded by 52.0 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564092
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
May 4, 12:00 PM
Created
Feb 2, 9:00 AM
Invoice #
SM-261139

Work Details (6)

Name Type Status Qty Amount Date
WL-03214327 Labor Open 5 $0.00 May 4, 10:32 PM
WL-03214328 Labor Open 3 $1,195.00 May 4, 10:32 PM
WL-03214329 Labor Open 1 $0.00 May 4, 10:32 PM
WL-03214330 Travel Open 237 - May 4, 10:32 PM
WL-03214331 Travel Open 23 - May 4, 10:32 PM
WL-03214332 Expenses Open 1 $0.00 May 4, 10:32 PM

Details