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WO-01341251 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Copley — 142 Berkley St., Boston MA, 02109

Feb 2, 2026 → Apr 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (34 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 13 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 17, 2026
40 business days (counted)
Running total: 53 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 20 Ready for Scheduling ▶ Running 13 13
Feb 20 → Feb 20 Assigned ▶ Running 0 13
Feb 20 → Apr 17 Scheduled ▶ Running 40 53
Dispatch 0.0d
Coordinators 54.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.8 days
Over SLA
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 17, 2026 (13 days early)
📅
54.0 days Total Age
⏱️
40.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
52.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 14, 2026
Visit 2 Apr 15, 2026
Visit 3 Apr 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564076
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 619 pieces https://www.ebiotrack.com/inspection.php?iid=32818 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month Due Date EKG's - EST Service Only Inspection of Power Outlets and Power Strips To Be Included In Main Lab
Priority
Standard
Origin
Email
Reason
New Case
Contact
DNU - Mike Johnston
Owner
Leona Coonrod
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341251 (current) Invoiced
Inspection • Nick O'Neill
Created: Feb 2, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 263 days old
🚨
Primary Delay 40.8 days stuck in "Scheduled"
⏱️
Total Delay 52.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
40.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26 KSmith -- Scheduled for 4/14-4/16 with Mike. 9-11am

2/20 KSmith -- Sent email to schedule for 4/14-4/16

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 619 pieces https://www.ebiotrack.com/inspection.php?iid=32818 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month Due Date EKG's - EST Service Only Inspection of Power Outlets and Power Strips To Be Included In Main Lab

Timeline

📞
Case Linked Jan 31, 12:00 AM
Case Number: 00564076
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
▶
4 Technician Assigned Feb 20, 12:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 3h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-14T13:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 35.9 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 10, 8:30 AM
Scheduled For: 2026-04-14T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Apr 10, 11:42 AM
Scheduled For: 2026-04-15T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 13, 9:18 AM
Scheduled For: 2026-04-15T16:30:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Apr 15, 10:16 AM
Type: Labor
Status: Open
Qty: 2.5, 6
⏱️
3x Labor Added Apr 15, 4:55 PM
Type: Labor
Status: Open
Qty: 0.5, 4, 2.5
⏱️
3x Labor Added Apr 16, 10:34 AM
Type: Labor
Status: Open
Qty: 1.5, 6, 2
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Apr 17, 12:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 55d 22h, 0m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Apr 20, 10:23 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Apr 20, 10:48 AM
Invoice Number: SM-259628

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 40.8 business days (threshold: 2.0 business days)
Exceeded by 38.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

📞
Case 00564076
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Apr 15, 12:30 PM
Created
Feb 2, 9:07 AM
Invoice #
SM-259628

Work Details (12)

Name Type Status Qty Amount Date
WL-03186744 Labor Open 2.5 $0.00 Apr 15, 10:16 AM
WL-03186745 Labor Open 6 $0.00 Apr 15, 10:16 AM
WL-03186746 Labor Open 2 $0.00 Apr 15, 10:16 AM
WL-03187402 Labor Open 0.5 $0.00 Apr 15, 4:55 PM
WL-03187403 Labor Open 4 $0.00 Apr 15, 4:55 PM
WL-03187404 Labor Open 2.5 $0.00 Apr 15, 4:55 PM
WL-03188433 Labor Open 1.5 $0.00 Apr 16, 10:34 AM
WL-03188434 Labor Open 6 $0.00 Apr 16, 10:34 AM
WL-03188435 Labor Open 2 $0.00 Apr 16, 10:34 AM
WL-03190472 Labor Open 1.5 $0.00 Apr 17, 12:02 PM
WL-03190473 Labor Open 5.5 $5,795.00 Apr 17, 12:02 PM
WL-03190474 Labor Open 2 $75.00 Apr 17, 12:02 PM

Details