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WO-01341251 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Copley — 142 Berkley St., Boston MA, 02109

Feb 2, 2026 → Apr 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (34 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 13 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 17, 2026
40 business days (counted)
Running total: 53 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 20 Ready for Scheduling ▶ Running 13 13
Feb 20 → Feb 20 Assigned ▶ Running 0 13
Feb 20 → Apr 17 Scheduled ▶ Running 40 53
Dispatch 0.0d
Coordinators 54.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.8 days
Over SLA
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 17, 2026 (13 days early)
📅
54.0 days Total Age
⏱️
40.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
52.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 14, 2026
Visit 2 Apr 15, 2026
Visit 3 Apr 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564076
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 619 pieces https://www.ebiotrack.com/inspection.php?iid=32818 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month Due Date EKG's - EST Service Only Inspection of Power Outlets and Power Strips To Be Included In Main Lab
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Johnston
Owner
Leona Coonrod
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341251 (current) Invoiced
Inspection • Nick O'Neill
Created: Feb 2, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 40.8 days stuck in "Scheduled"
⏱️
Total Delay 52.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
40.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26 KSmith -- Scheduled for 4/14-4/16 with Mike. 9-11am

2/20 KSmith -- Sent email to schedule for 4/14-4/16

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 619 pieces https://www.ebiotrack.com/inspection.php?iid=32818 Inspection Description: Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month Due Date EKG's - EST Service Only Inspection of Power Outlets and Power Strips To Be Included In Main Lab

Timeline

📞
Case Linked Jan 31, 12:00 AM
Case Number: 00564076
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
▶
4 Technician Assigned Feb 20, 12:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 3h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-14T13:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 35.9 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 10, 8:30 AM
Scheduled For: 2026-04-14T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Apr 10, 11:42 AM
Scheduled For: 2026-04-15T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 13, 9:18 AM
Scheduled For: 2026-04-15T16:30:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Apr 15, 10:16 AM
Type: Labor
Status: Open
Qty: 2.5, 6
⏱️
3x Labor Added Apr 15, 4:55 PM
Type: Labor
Status: Open
Qty: 0.5, 4, 2.5
⏱️
3x Labor Added Apr 16, 10:34 AM
Type: Labor
Status: Open
Qty: 1.5, 6, 2
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Apr 17, 12:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 55d 22h, 0m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Apr 20, 10:23 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Apr 20, 10:48 AM
Invoice Number: SM-259628

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 40.8 business days (threshold: 2.0 business days)
Exceeded by 38.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

📞
Case 00564076
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Apr 15, 12:30 PM
Created
Feb 2, 9:07 AM
Invoice #
SM-259628

Work Details (12)

Name Type Status Qty Amount Date
WL-03186744 Labor Open 2.5 $0.00 Apr 15, 10:16 AM
WL-03186745 Labor Open 6 $0.00 Apr 15, 10:16 AM
WL-03186746 Labor Open 2 $0.00 Apr 15, 10:16 AM
WL-03187402 Labor Open 0.5 $0.00 Apr 15, 4:55 PM
WL-03187403 Labor Open 4 $0.00 Apr 15, 4:55 PM
WL-03187404 Labor Open 2.5 $0.00 Apr 15, 4:55 PM
WL-03188433 Labor Open 1.5 $0.00 Apr 16, 10:34 AM
WL-03188434 Labor Open 6 $0.00 Apr 16, 10:34 AM
WL-03188435 Labor Open 2 $0.00 Apr 16, 10:34 AM
WL-03190472 Labor Open 1.5 $0.00 Apr 17, 12:02 PM
WL-03190473 Labor Open 5.5 $5,795.00 Apr 17, 12:02 PM
WL-03190474 Labor Open 2 $75.00 Apr 17, 12:02 PM

Details