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WO-01341252 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Jackson CI — 5563 10th St, Malone FL, 32445

Feb 2, 2026 → May 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (48 biz days late)
Active: 67 biz days
🕐 Clock stopped: Tech Off Site (May 7, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Apr 17, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 24, 2026
5 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 27, 2026
1 business day (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 27 → Apr 29, 2026
2 business days (counted)
Running total: 61 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Apr 29 → May 7, 2026
6 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 7 → May 7, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Feb 2, 2026 Tech Off Site: May 7, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Apr 17 Ready for Scheduling ▶ Running 53 53
Apr 17 → Apr 17 Assigned ▶ Running 0 53
Apr 17 → Apr 24 Scheduled ▶ Running 5 58
Apr 24 → Apr 24 Entered ▶ Running 0 58
Apr 24 → Apr 27 Ready for Scheduling ▶ Running 1 59
Apr 27 → Apr 29 Assigned ▶ Running 2 61
Apr 29 → May 7 Scheduled ▶ Running 6 67
May 7 → May 7 Tech On Site ▶ Running 0 67
Dispatch 0.0d
Coordinators 71.4d
Field Work 2.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
71.4 days
Over SLA
Field Work
2.1 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: May 9, 2026 (8 days late)
📅
69.0 days Total Age
⏱️
54.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
65.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 May 7, 2026
Visit 2 May 8, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564093
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 47 p[eces https://www.ebiotrack.com/inspection.php?iid=32836
Priority
Standard
Origin
Email
Reason
New Case
Contact
Reginald Jones
Owner
Sherry Reich
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341252 (current) Invoiced
Inspection • Dylan Ingraham
Created: Feb 2, 2026 • Closed: May 8, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 54.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 65.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
55.7d / 1.0d SLA
Scheduled
12.9d / 2.0d SLA
Assigned
2.8d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
1.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/29/26 AJinerson - Called POC Reginald Jones regarding needing to reschedule service. Confirmed ok to reschedule to 5/7 just send email to Reginald with new info. Sent email to Reginald.


4/27/26 AJinerson - Sent email to Reginald offering to reschedule tech visit to Thurs. 5/7 with eta between 9am-11am.


4/24/26 AJinerson - Clearing tech name to reassign to new tech to schedule new route/week to cover per tech sup request to reschedule now that tech is needed elsewhere and not available to cover this WO.


4/24/26 AJinerson - We had centurion cleared tech scheduled to cover below WOs during week of 4/27 - 5/1 to meet SLAs and had trip routed and scheduled for tech to travel to cover these.

WO-01356117

WO-01341246

WO-01341240

WO-01341243

WO-01341252

**Received notice today from tech sup MFranks that this technician will now be needed to cover work in VA week of 4/27 - 5/1 and until further notice, meaning these WOs will need to be rescheduled with another FL Centurion technician past the SLA.**


CONFIRMED


04/17/2026 LHill-sent email to Reginald- I just spoke with the tech and he informed me that he already has a Level 2 clearance. Does he still need to fill out this form?


04/17/2026 LHill-rec'd call from Yves via TEAMS and he advised he already has a Clearnace 2. Is level 1 still needed.?


04/17/2026 LHill-sent email to Yves to fill out clearance form.


04/17/2026 LHill-sent Reginald list of tools that tech will be bringing.


04/17/2026 LHill-sent email to Reginald Jones-

Thank you for taking my call earlier. I have this inspection scheduled on April 30th. With this being 47 pcs of equipment the tech will be there for about 5 hours. The tech coming onsite will be Yves Dessin. Let me know if you need any further information.

See logged email.


04/17/2026 LHill-callled 850.510.4651. spoke with Reginald Jones. He confirmed address and advised that we could send a tech onsite on 04/30 with tech tech arrival between 8-10. Send him an email at rljones@teamcenturion.com


2/2/26 SReich - Inspection name was Initial Annual Inspection, changed to Annual Inspection.

🔧 Work Performed
5/7 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 67 DEVICES (62 PASS / 5 FAIL). REVIEWED LIST WITH CUSTOMER AND VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED / INSPECTED. ARCHIVED OLD / MISSING DEVICES TO BE RETIRED. ADVISED CUSTOMER OF EQUIPMENT STATUS. RETURNED ALL PASSING DEVICES TO SERVICE 5/8 DI: TRAVEL FROM TALAHASSEE, FL TO ATLANTA, GA
🔍 Technician Findings
5/7 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 47 p[eces https://www.ebiotrack.com/inspection.php?iid=32836

Timeline

📞
Case Linked Jan 31, 12:01 AM
Case Number: 00564093
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 2, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 54.0 business days
👷
3 Technician Assigned Apr 17, 12:49 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 74d 2h, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-30T14:00:00.000+0000
4.0 business days
💵
Expenses Added Apr 22, 10:38 AM
Type: Expenses
Status: Open
Qty: 1
3.0 business days
🆕
Status: Entered by Abby Jinerson Apr 24, 2:22 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 7d 1h, 0m
2.0 business days
👷
2 Technician Assigned Apr 27, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 23h
3.0 business days
🗓️
2 Status: Scheduled Apr 29, 9:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-07T13:00:00.000+0000
2.0 business days
💵
2x Expenses Added Apr 30, 12:25 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🔧
Status: Tech On Site by Dylan Ingraham May 7, 11:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 1h
💵
2 2x Expenses Added May 7, 2:39 PM
2x Expenses Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Dylan Ingraham
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 33m
⏱️
5x Labor Added May 7, 10:23 PM
Type: Labor, Travel
Status: Open
Qty: 2, 4, 82
✔️
3 Status: Completed May 8, 10:10 PM
Status: Completed → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 7, 251
🏁
Status: Closed by Dylan Ingraham
From: Completed
To: Closed
Duration in Previous: 2m
2.2 business days
📄
2 Status: Ready to Bill May 12, 10:40 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton May 12, 10:48 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 43.0 business days
🧾
Invoice Created Jul 14, 9:56 AM
Invoice Number: SM-261717

Bottlenecks

Ready for Scheduling
Duration: 54.0 business days (threshold: 1.0 business days)
Exceeded by 53.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564093
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
May 7, 9:00 AM
Created
Feb 2, 9:07 AM
Invoice #
SM-261717

Work Details (12)

Name Type Status Qty Amount Date
WL-03195706 Expenses Open 1 $0.00 Apr 22, 10:38 AM
WL-03209043 Expenses Open 1 $0.00 Apr 30, 12:25 PM
WL-03209044 Expenses Open 1 $0.00 Apr 30, 12:25 PM
WL-03218239 Expenses Open 1 $0.00 May 7, 2:39 PM
WL-03218240 Expenses Open 1 $0.00 May 7, 2:39 PM
WL-03219104 Labor Open 2 $0.00 May 7, 10:23 PM
WL-03219105 Labor Open 4 $1,661.60 May 7, 10:23 PM
WL-03219106 Labor Open 2 $0.00 May 7, 10:23 PM
WL-03219107 Travel Open 82 - May 7, 10:23 PM
WL-03219108 Travel Open 82 - May 7, 10:23 PM
WL-03220509 Labor Open 7 $0.00 May 8, 10:12 PM
WL-03220510 Travel Open 251 - May 8, 10:12 PM

Details