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WO-01341253 ↗ ServiceMax

Berks Schuylkill Respiratory Specialists • Inspection • PSM

📍 Berks Schuylkill Respiratory Specialists - Sleep Lab — 2608 Keiser Boulevard, Wyomissing PA, 19610

Feb 2, 2026 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (13 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 18, 2026
11 business days (counted)
Running total: 11 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 5, 2026
11 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 23 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 19, 2026
9 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 19, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 18 Ready for Scheduling ▶ Running 11 11
Feb 18 → Mar 5 Assigned ▶ Running 11 22
Mar 5 → Mar 5 Ready for Scheduling ▶ Running 0 22
Mar 5 → Mar 5 Entered ▶ Running 0 22
Mar 5 → Mar 6 Ready for Scheduling ▶ Running 1 23
Mar 6 → Mar 6 Assigned ▶ Running 0 23
Mar 6 → Mar 19 Scheduled ▶ Running 9 32
Mar 19 → Mar 19 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 35.6d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.6 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Mar 31, 2026 Completed: Mar 19, 2026 (12 days early)
📅
33.0 days Total Age
⏱️
12.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
32.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564107
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 91 pcs https://www.ebiotrack.com/inspection.php?iid=32840
Priority
Standard
Origin
Email
Reason
New Case
Contact
Robin Blasko
Owner
Jessica Sells
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341253 (current) Invoiced
Inspection • Pero Popovic
Created: Feb 2, 2026 • Closed: Mar 19, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 12.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 32.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.6d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12 MOwens Called back and spoke to Dan. Rescheduled the visit for next Thurs. 3/19 with arrival between 9-10am.

3/5 MOwens Dan called back and requested scheduling the visit for 3/12 with arrival between 9-10am.

3/5 MOwens Called to speak to Robin Blasko, but she no longer works at this location. Left a vm for the manager Stacy to call me back to schedule the inspection visit during March.

🔧 Work Performed
Performed annual equipment inspection of ( 100 pcs ) Worked with manager to find all equipment .
🔍 Technician Findings
Checked in with Manager for inspection of devices .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 91 pcs https://www.ebiotrack.com/inspection.php?iid=32840

Timeline

📞
Case Linked Jan 31, 6:00 AM
Case Number: 00564107
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 0h
🚨 12.0 business days
📅
Status: Ready for Scheduling by Melissa Owens Mar 5, 1:53 PM
From: Assigned, Ready for Scheduling, Entered
To: Ready for Scheduling, Entered
Duration in Previous: 15d 4h, 0m
👷
▶
4 Technician Assigned Mar 6, 9:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 9m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-12T13:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 9, 2:06 PM
Scheduled For: 2026-03-12T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 12, 9:22 AM
Scheduled For: 2026-03-19T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Pero Popovic Mar 19, 9:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 22h
⏱️
3x Labor Added Mar 19, 3:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 7, 47
✔️
Status: Completed by Pero Popovic Mar 19, 3:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 46m
⏱️
▶
2 2x Labor Added Mar 19, 5:31 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Pero Popovic
From: Completed
To: Closed
Duration in Previous: 1h 44m
⏳ 2.8 business days
📄
▶
3 Status: Ready to Bill Mar 23, 11:31 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-257246

Bottlenecks

Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00564107
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Pero Popovic
Scheduled
Mar 19, 9:00 AM
Created
Feb 2, 9:09 AM
Invoice #
SM-257246

Work Details (5)

Name Type Status Qty Amount Date
WL-03151716 Labor Open 1.5 $0.00 Mar 19, 3:40 PM
WL-03151717 Labor Open 7 $2,804.00 Mar 19, 3:40 PM
WL-03151718 Travel Open 47 - Mar 19, 3:40 PM
WL-03151972 Labor Open 1 $0.00 Mar 19, 5:31 PM
WL-03151973 Travel Open 47 - Mar 19, 5:31 PM

Details