2/18/26 Rberry- Updated due date based on parts. Parts are shipping out today. No ETA
🔧Work Performed
Installed new battery and performed successful functional of the BP functions. Informed staff o leave unit plugged in overnight to fully charge.
🔍Technician Findings
Need to install new battery and run test.
⚠️Problem Description
Work Order #142951
Work Order Description:
Connex Machine in Nurse office is not charging properly. https://www.ebiotrack.com/workorder.php?wo=71306
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: elizabeth.1.alvarez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341254Location: Oak Street Health - Berwyn, ILAddress: 7000 W Cermak Rd Berwyn, IL 60402Device: Problem Description: Work Order #142951
Work Order Description:
Co
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 9, 2026
To: elizabeth.1.alvarez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341254Location: Oak Street Health - Berwyn, ILAddress: 7000 W Cermak Rd Berwyn, IL 60402Device: Problem Description: Work Order #142951
Work Order Description:
Co
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 2, 2026
To: elizabeth.1.alvarez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341254Location: Oak Street Health - Berwyn, ILAddress: 7000 W Cermak Rd Berwyn, IL 60402Device: Problem Description: Work Order #142951
Work Order Description:
Co
📅
WO-01341254 - Virtual Tech - Field Repair - Berwyn - Oak Street Health - Berwyn, IL
Feb 23, 2026 4:00pm – 5:00pm
Work Order: WO-01341254
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Berwyn, IL
Address: 7000 W Cermak Rd, Berwyn, IL 60402
Manufacturer:
Model #:
Serial #:
Contact Name: elizabeth alvarez
Contact Phone: 7082035060
Contact Email: elizabeth.1.alvarez@oakstreethea
Timeline
📞
Case Linked Jan 30, 4:49 PM
Case Number:00564033
Subject:Oak Street Health - 48 Hour - 142951: New Work Order Assigned
Status:Closed
⏳1.9 business days
📋
▶
3
Work Order Created Feb 2, 9:11 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089483
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨12.0 business days
📅
▶
2
Status: Ready for Scheduling Feb 18, 11:06 AM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
👷
▶
2
Technician Assigned Feb 18, 11:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:42m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 19, 12:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2026-02-25T13:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Jonathan KuehlFeb 23, 1:13 PM
Scheduled For:2026-02-23T21:00:00.000+0000
🔧
Status: Tech On Site by Jonathan KuehlFeb 23, 4:16 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 3h
🚗
Status: Tech Off Site by Jonathan KuehlFeb 23, 8:03 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:3h 46m
✔️
Status: Completed by Jonathan KuehlFeb 23, 10:06 PM
From:Tech Off Site
To:Completed
Duration in Previous:2h 2m
⏱️
▶
2
2x Labor Added Feb 23, 10:22 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From:Completed
To:Closed
Duration in Previous:19m
⏳2.2 business days
📄
Status: Ready to Bill by Diane PattonFeb 25, 11:51 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 13h
⏳3.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 1h
💰
Status: Invoiced by Diane PattonFeb 28, 1:18 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
🚨90.0 business days
🧾
Invoice Created Jul 8, 5:27 PM
Invoice Number:SM-255246
Bottlenecks
Awaiting Parts
Duration: 12.0 business days (threshold: 3.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)