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WO-01341255 ↗ ServiceMax

Crossover Health Management Services • Inspection • PSM

📍 Crossover Health at Midtown — 25 W 45th Street 11th Floor, New York NY, 10036

Feb 2, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (22 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 14 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Feb 23 → Apr 1, 2026
27 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 20 Ready for Scheduling ▶ Running 13 13
Feb 20 → Feb 23 Assigned ▶ Running 1 14
Feb 23 → Apr 1 Scheduled ▶ Running 27 41
Apr 1 → Apr 1 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 43.9d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.9 days
Over SLA
Field Work
0.9 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 1, 2026 (29 days early)
📅
42.0 days Total Age
⏱️
28.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564083
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 56 Pcs https://www.ebiotrack.com/inspection.php?iid=32825
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erik Krievs
Owner
Kimberly Hardison
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341255 (current) Invoiced
Inspection • Mohamed Shareed
Created: Feb 2, 2026 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 28.0 days stuck in "Scheduled"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
28.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/23 KSmith -- Scheduled for 4/1 with Erik. 9-11am

2/23 KSmith -- Sent email to schedule for 4/1

2/20 KSmith -- Sent email to schedule for 4/1

🔧 Work Performed
Completed annual inspection all work documented in ebiotrack S.O #: 2860713-21703-32825.
🔍 Technician Findings
Completed annual inspection all work documented in ebiotrack S.O #: 2860713-21703-32825.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 56 Pcs https://www.ebiotrack.com/inspection.php?iid=32825

Timeline

📞
Case Linked Jan 31, 12:00 AM
Case Number: 00564083
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 2, 9:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
2 Technician Assigned Feb 20, 12:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 2h
2.0 business days
🗓️
2 Status: Scheduled Feb 23, 10:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-01T13:00:00.000+0000
🚨 22.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 24, 8:49 AM
Scheduled For: 2026-04-01T14:30:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Apr 1, 12:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 37d 0h
⏱️
3 8x Labor Added Apr 1, 7:25 PM
8x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 6h 47m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Diane Patton Apr 2, 2:20 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 18h 51m, 0m
2.0 business days
🧾
Invoice Created Apr 5, 11:57 AM
Invoice Number: SM-258175

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

📞
Case 00564083
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Apr 1, 10:30 AM
Created
Feb 2, 9:12 AM
Invoice #
SM-258175

Work Details (8)

Name Type Status Qty Amount Date
WL-03169575 Labor Open 1 $0.00 Apr 1, 7:25 PM
WL-03169576 Labor Open 4 $1,780.60 Apr 1, 7:25 PM
WL-03169577 Labor Open 1 $0.00 Apr 1, 7:25 PM
WL-03169578 Travel Open 9 - Apr 1, 7:25 PM
WL-03169579 Travel Open 12 - Apr 1, 7:25 PM
WL-03169580 Expenses Open 1 $0.00 Apr 1, 7:25 PM
WL-03169581 Expenses Open 1 $0.00 Apr 1, 7:25 PM
WL-03169582 Expenses Open 1 $0.00 Apr 1, 7:25 PM

Details