Inspection: Initial Annual Inspection Service
26 pieces
https://www.ebiotrack.com/inspection.php?iid=32837
Inspection Flag:
ATTENTION. This customer requires a quote on all repairs.
Primary Delay31.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay40.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/18/26 AJinerson - Received email back from Nafina confirming tech visit for Wednesday, 4/1 with arrival between 10am-12pm.
POC onsite: Nafina Langley - Direct: 850-342-2549
Arrival instructions: . When he arrives please have him let the control room know that he is here to complete medical’s annual equipment inspection. They will give us a call and we will meet him up at the control room.
*Sent email to Nafina w/ list of tools*
3/17/26 AJinerson - Sent email back to Nafina offering tech visit on Weds. 4/1 with eta between 10am-12pm.
3/17/26 AJinerson - Received email FWD from Dispatch from customer requesting to schedule their April inspection.
2/2/26 lcoonrod - Inspection name was Initial Annual Inspection, changed to Annual Inspection.
🔧Work Performed
Inspected and calibration verified 28 devices
All 28 devices passed
Returned all back to service
🔍Technician Findings
Arrived at the site
Met with the poc
⚠️Problem Description
Inspection: Initial Annual Inspection Service
26 pieces
https://www.ebiotrack.com/inspection.php?iid=32837
Inspection Flag:
ATTENTION. This customer requires a quote on all repairs.
📧
Email:RE: Annual medical equipment inspection for Jefferson Correctional Institute Monticello, FL site # 22435 Customer # 398 Ref{00DA.93zU:500VU.pYwyk}
Completed Mar 18, 2026
From: abby.jinerson@emsar.com
To: nlangley@TeamCenturion.com
Cc: BLMiller@TeamCenturion.com, gRoberts@TeamCenturion.com
Good morning, Nafina,
We have our technician, Yves Dessin, scheduled to visit on Wednesday, 4/1/2026 with arrival between 10:00 a.m. – 12:00 p.m. for the annual inspection at the below location.
Jefferson CI <https://csa.lightning.force.com/lightning/r/SVMXC__Site__c/a0sVU000000hANVYA2/view> - 1050 Big Joe Rd Monticello, FL 32344
Please see attached
📧
Email:RE: Annual medical equipment inspection for Jefferson Correctional Institute Monticello, FL site # 22435 Customer # 398 Ref{00DA.93zU:500VU.pYwyk}
Completed Mar 18, 2026
From: nlangley@TeamCenturion.com
To: abby.jinerson@emsar.com
Cc: BLMiller@TeamCenturion.com, gRoberts@TeamCenturion.com
Wednesday 4/1/2026 will be good for us.
Thank you and we look forward to seeing Ms. Dessin then.
Nafina Langley
Health Services Administrator
Healthcare beyond patient care,
healthcare for humanity.
Jefferson Correctional Institution
1050 Big Joe Road
Monticello, FL 32344
Direct: 850-342-2549
Fax: 850-317-8322
nlangley@t
📧
Email:Automatic reply: Annual medical equipment inspection for Jefferson Correctional Institute Monticello, FL site # 22435 Customer # 398 Ref{00DA.93zU:500VU.pYwyk}
Completed Mar 17, 2026
From: nlangley@TeamCenturion.com
To: abby.jinerson@emsar.com
I am currently out of the office and will return on Wednesday 3/18/2026. If you need immediate assistance please contact Ms. Nicholson, DON at 850-342-2552.
'
Caution: This is an external email. Please take care when clicking links or opening attachments. When in doubt, contact your IT Department (itsupport@emsar.com)
'
📧
Email:FW: Annual medical equipment inspection for Jefferson Correctional Institute Monticello, FL site # 22435 Customer # 398 Ref{00DA.93zU:500VU.pYwyk}
Completed Mar 17, 2026
From: dispatch@emsar.com
To: abby.jinerson@emsar.com
Hello,
Please see below customer request in scheduling WO-01341259.
Thank you,
EMSAR Dispatch
--------------- Original Message ---------------
From: Langley, Nafina [nlangley@teamcenturion.com]
Sent: 3/16/2026 11:02 AM
To: dispatch@emsar.com
Cc: blmiller@teamcenturion.com
Subject: Annual medical equipment inspection for Jefferson Correctional Institute Monticello, FL site # 22435 Customer # 398 Ref{00DA.93zU:500VU.pYwy
📅
WO-01341259 - Inspection - DD: 4/30/2026 - - Monticello - Jefferson CI
Apr 1, 2026 10:00am – 1:00pm
Work Order: WO-01341259
Account: Centurion of Florida
Customer Case Number:
Location: Jefferson CI
Address: 1050 Big Joe Rd, Monticello, FL 32344
Manufacturer:
Model #:
Serial #:
Contact Name: Nafina Langley
Contact Phone: 850.901.4469
Contact Email: nlangley@teamcenturion.com
Due Date: 4/30/202
Timeline
📞
Case Linked Jan 31, 12:01 AM
Case Number:00564095
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Feb 2, 9:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨31.0 business days
👷
▶
2
Technician Assigned Mar 17, 5:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:43d 7h
🗓️
▶
2
Status: Scheduled Mar 18, 8:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-04-01T14:00:00.000+0000
⚠️7.0 business days
💵
2x Expenses Added Mar 26, 5:41 PM
Type:Expenses
Status:Open
Qty:1
⏳4.8 business days
⏱️
▶
2
6x Labor Added Apr 1, 6:48 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:14d 9h, 0m
⏳2.6 business days
📄
Status: Ready to Bill by Diane PattonApr 3, 10:43 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 15h, 0m
⏳1.0 business days
🧾
Invoice Created Apr 5, 10:12 PM
Invoice Number:SM-258352
Bottlenecks
Ready for Scheduling
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)