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WO-01341261 ↗ ServiceMax

Kirk Eye Center • Inspection • PSM

📍 River Forest Surgery Center — 7427 Lake St, River Forest IL, 60305

Feb 2, 2026 → Jun 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (64 biz days late)
Active: 83 biz days
Paused: 12 biz days
🕐 Clock stopped: Tech Off Site (Jun 17, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 16, 2026
9 business days (counted)
Running total: 9 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Feb 16 → Apr 22, 2026
47 business days (counted)
Running total: 56 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Apr 22 → May 8, 2026
12 business days (not counted)
24d
▶ Clock Running
Status: Reschedule
May 8 → Jun 12, 2026
24 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 12 → Jun 17, 2026
3 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 83 of ? biz days used
Created: Feb 2, 2026 Tech Off Site: Jun 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 16 Ready for Scheduling ▶ Running 9 9
Feb 16 → Apr 22 Assigned ▶ Running 47 56
Apr 22 → May 8 Awaiting Parts ⏸ Paused 12
May 8 → Jun 12 Reschedule ▶ Running 24 80
Jun 12 → Jun 17 Scheduled ▶ Running 3 83
Jun 17 → Jun 17 Tech On Site ▶ Running 0 83
Dispatch 0.0d
Material Management 13.0d
Coordinators 86.0d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
13.0 days
Over SLA
Coordinators
86.0 days
Over SLA
Field Work
1.2 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Jun 17, 2026 Completed: Jun 17, 2026 (on time)
📅
96.0 days Total Age
⏱️
47.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
90.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564096
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 8 pieces https://www.ebiotrack.com/inspection.php?iid=32838 Inspection Flag: This customer's Semi Annual Inspections require the following parts. The customer will be charged for all of them, as well as any PM kits that may be needed. Qty. 2.00 R3252 SciCan DEIONIZATION FILTER (Position #2) Qty. 2.00 R3253 SciCan Deionization Filter (Position #3) Qty. 3.00 01-101649S Cassette Seal,C Qty. 2.00 R3254 SciCan Hyperfiltration Element (Position #4) Qty. 2.00 R3255 SciCan Polishing Filter (Position #5) Qty. 4.00 01-115326S STATIM 5000 Maintenance Kit Qty. 2.00 R3251 SciCan Prefilter Element (Position #1) Qty. 2.00 97400145 Bravo Door gasket-REPLACES 48000050000 Qty. 2.00 97290160 BRAVO BIO FILTER (REPLACES 47200010000)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lovie Campbell
Owner
Leona Coonrod
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341261 (current) Invoiced
Inspection • Jon Kuehl
Created: Feb 2, 2026 • Closed: Jun 17, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 47.0 days stuck in "Assigned"
⏱️
Total Delay 90.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Assigned
47.0d / 0.5d SLA
Awaiting Parts
13.0d / 3.0d SLA
Reschedule
25.0d / 2.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6-11-26 JK Spoke with Lovey today and she has requested that to wait until I'm available the week of July 6th. The autoclaves have been repaired and she is ready for the PM's.


6/10/2026 CRamen LYoder: Chuck please request the due date be moved out, if possible. Jon please update your notes to reflect the work order Best Regards, Lawrence Yoder

Jonathan Kuehl

@Charles Ramen@Lawrence Yoder@Rhea Berry​ 

As the internal notes say. Lovey doesn't want the PM's done until after her autoclaves have been repaired. She will call when she is ready to have this done.

6/10/2026 CRamen chattered: @Jonathan Kuehl​ How are we proceeding with this WO? @Lawrence Yoder​ @Rhea Berry​ past due was 5/13


assigned to a self scheduler


5/20/22026 CRamen in scheduling meeting LYoder to get with JKuehl on status


5-18-26 JK Cannot schedule yet due to repairs have not been completed on the sterilizers. The sterilizers are brand new and the repairs are to be completed by the manufactuer. The parts that are needed are on back order. The last 2 filters have been delivered.


5-8-26 JK Cannot schedule yet due to repairs have not been completed and 2 more filters need to be delivered.


4-22-26 JK Spoke with Lovie today and she said here autoclaves have not been repaired yet. She still wants to wait for me to come until after the repairs are completed.


3-31-26 JK Spoke with Lovey today and she wants to hold off on the inspection/PM until her new sterilizers are repaired.

She will call me when she is ready to schedule. The parts needed for repair she was told will take a couple of weeks to come in.


2/16/2026 CRamen Per LYoder to assign to JKuehl to schedule with Ben for HCP Training and OJT

🔧 Work Performed
Performed inspection and PM's on all equipment.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 8 pieces https://www.ebiotrack.com/inspection.php?iid=32838 Inspection Flag: This customer's Semi Annual Inspections require the following parts. The customer will be charged for all of them, as well as any PM kits that may be needed. Qty. 2.00 R3252 SciCan DEIONIZATION FILTER (Position #2) Qty. 2.00 R3253 SciCan Deionization Filter (Position #3) Qty. 3.00 01-101649S Cassette Seal,C Qty. 2.00 R3254 SciCan Hyperfiltration Element (Position #4) Qty. 2.00 R3255 SciCan Polishing Filter (Position #5) Qty. 4.00 01-115326S STATIM 5000 Maintenance Kit Qty. 2.00 R3251 SciCan Prefilter Element (Position #1) Qty. 2.00 97400145 Bravo Door gasket-REPLACES 48000050000 Qty. 2.00 97290160 BRAVO BIO FILTER (REPLACES 47200010000)

Timeline

📞
Case Linked Jan 31, 12:01 AM
Case Number: 00564096
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 2, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
2 Technician Assigned Feb 16, 3:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14d 5h
🚨 46.9 business days
📦
2 Parts Requested Apr 22, 8:01 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Jonathan Kuehl
From: Assigned
To: Awaiting Parts
Duration in Previous: 64d 15h
🚨 13.0 business days
🔩
2 10x Parts Added May 8, 12:21 PM
10x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 16d 4h
🚨 24.9 business days
🗓️
2 Status: Scheduled Jun 12, 7:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-07-10T12:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Jun 15, 5:27 PM
Scheduled For: 2026-06-17T12:00:00.000+0000
2.8 business days
🔧
Status: Tech On Site by Jonathan Kuehl Jun 17, 9:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
🚗
Status: Tech Off Site by Jonathan Kuehl Jun 17, 1:53 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 13m
✔️
3 Status: Completed Jun 17, 6:50 PM
Status: Completed → 6x Labor Added → Status: Closed
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 3.5666666666667, 4.2333333333333, 4.25, 204, 210
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 3m
📄
2 Status: Ready to Bill Jun 18, 4:58 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
0.9 business days
🧾
Invoice Created Jun 19, 7:40 PM
Invoice Number: SM-265040

Bottlenecks

Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Awaiting Parts
Duration: 13.0 business days (threshold: 3.0 business days)
Exceeded by 10.0 business days
Reschedule
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

📞
Case 00564096
Closed
📦
Parts Order 00094979
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Jun 17, 8:00 AM
Created
Feb 2, 9:27 AM
Invoice #
SM-265040

Work Details (16)

Name Type Status Qty Amount Date
WL-03219655 Parts Open 2 $114.54 May 8, 12:21 PM
WL-03219656 Parts Open 2 $186.96 May 8, 12:21 PM
WL-03219657 Parts Open 4 $1,011.76 May 8, 12:21 PM
WL-03219658 Parts Open 2 $156.82 May 8, 12:21 PM
WL-03219659 Parts Open 2 $227.16 May 8, 12:21 PM
WL-03219660 Parts Open 2 $227.16 May 8, 12:21 PM
WL-03219661 Parts Open 2 $454.28 May 8, 12:21 PM
WL-03219662 Parts Open 2 $178.72 May 8, 12:21 PM
WL-03219663 Parts Open 3 $487.05 May 8, 12:21 PM
WL-03219664 Expenses Open 1 $0.00 May 8, 12:21 PM
WL-03264168 Labor Open 3.5666666666667 $0.00 Jun 17, 6:52 PM
WL-03264169 Labor Open 4.2333333333333 $1,495.00 Jun 17, 6:52 PM
WL-03264170 Labor Open 4.25 $0.00 Jun 17, 6:52 PM
WL-03264171 Travel Open 204 - Jun 17, 6:52 PM
WL-03264172 Travel Open 210 - Jun 17, 6:52 PM
WL-03264173 Expenses Open 1 $0.00 Jun 17, 6:53 PM

Details