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WO-01341264 ↗ ServiceMax

CNY PSYCHIATRIC CENTER • Inspection • PSM

📍 GREEN HAVEN — 594 RTE 216, STORMVILLE NY, 12585

Feb 2, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (1 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 4, 2026
2 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 7 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 11 → Mar 3, 2026
13 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 4 Ready for Scheduling ▶ Running 2 2
Feb 4 → Feb 11 Assigned ▶ Running 5 7
Feb 11 → Mar 3 Scheduled ▶ Running 13 20
Mar 3 → Mar 3 Tech On Site ▶ Running 0 20
Dispatch 0.0d
Coordinators 22.4d
Field Work 0.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.4 days
Over SLA
Field Work
0.6 days
Created: Feb 2, 2026 Due: Mar 31, 2026 Completed: Mar 3, 2026 (28 days early)
📅
21.0 days Total Age
⏱️
13.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
20.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564113
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test Service 1 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10536
Priority
Standard
Origin
Email
Reason
New Case
Contact
ROBIN WRIGHT
Owner
Jessica Sells
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341264 (current) Invoiced
Inspection • Mohamed Shareed
Created: Feb 2, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 13.6 days stuck in "Scheduled"
⏱️
Total Delay 20.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
13.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11 KSmith -- Scheduled for 3/3 with POC. 10am-12pm

2/11 KSmith -- Sent email to schedule for 3/3

2/9 KSmith -- Sent email to schedule for 3/3

2/6 KSmith -- Sent email to schedule for 3/3

2/4 KSmith -- Sent email to schedule for 3/3

🔧 Work Performed
Completed annual inspection all work documented in ebiotrack S.O #: 929-118782-10536-OMNI
🔍 Technician Findings
Completed annual inspection all work documented in ebiotrack S.O #: 929-118782-10536-OMNI
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test Service 1 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10536

Timeline

📞
Case Linked Jan 31, 7:39 AM
Case Number: 00564113
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 4, 12:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 3h
⚠️ 6.0 business days
🗓️
▶
3 Status: Scheduled Feb 11, 2:00 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T16:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-03T15:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Mar 3, 11:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 21h
⏱️
4x Labor Added Mar 3, 12:53 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 1.5, 38
✔️
Status: Completed by Mohamed Shareed Mar 3, 1:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 1m
🏁
Status: Closed by Mohamed Shareed Mar 3, 3:27 PM
From: Completed
To: Closed
Duration in Previous: 2h 24m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 5, 10:45 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
🚨 24.0 business days
🧾
Invoice Created Apr 7, 11:02 AM
Invoice Number: SM-255671

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 13.6 business days (threshold: 2.0 business days)
Exceeded by 11.6 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00564113
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Mar 3, 10:00 AM
Created
Feb 2, 9:30 AM
Invoice #
SM-255671

Work Details (4)

Name Type Status Qty Amount Date
WL-03127842 Labor Open 1 $0.00 Mar 3, 12:53 PM
WL-03127843 Labor Open 0.5 $0.00 Mar 3, 12:53 PM
WL-03127844 Labor Open 1.5 $0.00 Mar 3, 12:53 PM
WL-03127845 Travel Open 38 - Mar 3, 12:53 PM

Details