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WO-01341266 ↗ ServiceMax

CNY PSYCHIATRIC CENTER • Inspection • PSM

📍 BEDFORD HILLS — 247 HARRIS RD, BEDFORD HILLS NY, 10507

Feb 2, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 19 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 4, 2026
2 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 7 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 11 → Mar 2, 2026
12 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 4 Ready for Scheduling ▶ Running 2 2
Feb 4 → Feb 11 Assigned ▶ Running 5 7
Feb 11 → Mar 2 Scheduled ▶ Running 12 19
Mar 2 → Mar 2 Tech On Site ▶ Running 0 19
Dispatch 0.0d
Coordinators 21.8d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.8 days
Over SLA
Field Work
0.2 days
Created: Feb 2, 2026 Due: Mar 31, 2026 Completed: Mar 2, 2026 (29 days early)
📅
20.0 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
20.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564115
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test Service 1 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10538
Priority
Standard
Origin
Email
Reason
New Case
Contact
JENNIFER EDWARDS
Owner
Leona Coonrod
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341266 (current) Invoiced
Inspection • Mohamed Shareed
Created: Feb 2, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 20.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/11 KSmith -- Scheduled for 3/2 with Pamela. 10am per their request

2/11 KSmith -- Sent email to schedule for 3/3

2/9 KSmith -- Sent email to schedule for 3/3

2/6 KSmith -- Sent email to schedule for 3/3

2/4 KSmith -- Sent email to schedule for 3/3

🔧 Work Performed
Completed annual inspection all work documented in ebiotrack S.O #: 929-118790-10538-OMNI
🔍 Technician Findings
Completed annual inspection all work documented in ebiotrack S.O #: 929-118790-10538-OMNI
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test Service 1 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10538

Timeline

📞
Case Linked Jan 31, 7:39 AM
Case Number: 00564115
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 2, 9:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Feb 4, 12:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 3h
⚠️ 6.0 business days
🗓️
2 Status: Scheduled Feb 11, 10:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T15:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Mar 2, 9:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 22h
⏱️
3 4x Labor Added Mar 2, 11:24 AM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 1h 45m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 4, 12:39 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
🚨 25.0 business days
🧾
Invoice Created Apr 7, 11:02 AM
Invoice Number: SM-255560

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00564115
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Mar 2, 10:00 AM
Created
Feb 2, 9:31 AM
Invoice #
SM-255560

Work Details (4)

Name Type Status Qty Amount Date
WL-03125999 Labor Open 1 $0.00 Mar 2, 11:24 AM
WL-03126000 Labor Open 1.5 $0.00 Mar 2, 11:24 AM
WL-03126001 Labor Open 1 $0.00 Mar 2, 11:24 AM
WL-03126002 Travel Open 34 - Mar 2, 11:24 AM

Details