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WO-01341269 ↗ ServiceMax

OSWEGO HEALTH • Inspection • PSM

📍 NOVELIS — 448 COUNTY ROUTE 1A, OSWEGO NY, 13126

Feb 2, 2026 → Mar 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (14 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 4, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 2 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 20, 2026
31 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 4 Ready for Scheduling ▶ Running 2 2
Feb 4 → Feb 4 Assigned ▶ Running 0 2
Feb 4 → Mar 20 Scheduled ▶ Running 31 33
Mar 20 → Mar 20 Tech On Site ▶ Running 0 33
Dispatch 0.0d
Coordinators 34.3d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.3 days
Over SLA
Field Work
0.3 days
Created: Feb 2, 2026 Due: Mar 31, 2026 Completed: Mar 20, 2026 (11 days early)
📅
34.0 days Total Age
⏱️
31.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
32.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564116
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test Service 25 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10539
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Leona Coonrod
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341269 (current) Invoiced
Inspection • Taylor Duda
Created: Feb 2, 2026 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 31.3 days stuck in "Scheduled"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
31.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4 KSmith -- Customer scheduled directly with FSE

🔧 Work Performed
ANNUAL INSPECTION
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test Service 25 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10539

Timeline

📞
Case Linked Jan 31, 7:39 AM
Case Number: 00564116
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 9:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 4, 4:22 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 6h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-20T12:00:00.000+0000
🚨 31.9 business days
🔧
Status: Tech On Site by Taylor Duda Mar 20, 8:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 43d 15h
⏱️
2x Labor Added Mar 20, 9:03 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 60
✔️
▶
3 Status: Completed Mar 20, 11:00 AM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
🏁
Status: Closed by Taylor Duda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 23, 12:01 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257257

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 31.3 business days (threshold: 2.0 business days)
Exceeded by 29.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564116
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Taylor Duda
Scheduled
Mar 20, 8:00 AM
Created
Feb 2, 9:41 AM
Invoice #
SM-257257

Work Details (3)

Name Type Status Qty Amount Date
WL-03152689 Labor Open 1.5 $0.00 Mar 20, 9:03 AM
WL-03152690 Travel Open 60 - Mar 20, 9:03 AM
WL-03152855 Labor Open 2.5 $0.00 Mar 20, 11:01 AM

Details