Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341276 ↗ ServiceMax

LEON VALLEY FIRE DEPARTMENT • Part Order • PSM

📍 Leon Valley Fire Department — 6300 El Verde Road, San Antonio TX, 78238

Feb 2, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (9 biz days late)
Active: 28 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 2 → Feb 2, 2026
0 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Mar 13, 2026
28 business days (counted)
Running total: 28 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
Created: Feb 2, 2026 Invoiced: Mar 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Assigned ▶ Running 0 0
Feb 2 → Feb 2 L2 Screening ▶ Running 0 0
Feb 2 → Feb 2 Awaiting Parts ⏸ Paused 0 —
Feb 2 → Mar 13 Ready for Scheduling ▶ Running 28 28
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.0d
Material Management 0.2d
Coordinators 28.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.2 days
Coordinators
28.9 days
Over SLA
Billing
0.0 days
Created: Feb 2, 2026 Due: Mar 5, 2026 Completed: Mar 13, 2026 (7 days late)
📅
29.0 days Total Age
⏱️
28.9d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
29.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563406
L2 review - EMS
Closed
Q-00032260 How many pieces of equipment are in need of attention? 1 Manufacturer & Model: Ferno 59-T Serial: 07-035301 Issue: Looking for two tracks for Ferno 59-T. Parts needed 2ea 1901496
Priority
Standard
Origin
Web
Reason
New Case
Contact
Michael Naughton
Owner
Jessica Sells
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01341276 (current) Invoiced
Part Order • Customer Part Sale
Created: Feb 2, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 28.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 29.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Ready for Scheduling
28.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00032260 How many pieces of equipment are in need of attention? 1 Manufacturer & Model: Ferno 59-T Serial: 07-035301 Issue: Looking for two tracks for Ferno 59-T. Parts needed 2ea 1901496
📄 Description
Ferno Model 59-T PowerTraxx Stair Chair

Timeline

📞
Case Linked Jan 29, 12:09 PM
Case Number: 00563406
Subject: L2 review - EMS
Status: Closed
⏳ 3.0 business days
📋
▶
4 Work Order Created Feb 2, 10:01 AM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00089488
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1m
📅
Status: Ready for Scheduling by Melissa Barrett Feb 2, 11:55 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1h 51m
🔩
2x Parts Added Feb 2, 12:00 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 28.9 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Mar 13, 7:49 AM
From: Ready for Scheduling, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 38d 18h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 17, 12:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 79.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-256711

Bottlenecks

Ready for Scheduling
Duration: 28.9 business days (threshold: 1.0 business days)
Exceeded by 27.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563406
Closed
📦
Parts Order 00089488
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Part Order
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 2, 10:01 AM
Invoice #
SM-256711

Work Details (2)

Name Type Status Qty Amount Date
WL-03087964 Parts Open 2 $779.44 Feb 2, 12:00 PM
WL-03087965 Expenses Open 1 $21.62 Feb 2, 12:00 PM

Details