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← WO Overview

WO-01341277 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - Casas Adobe — 2265 West Ina Rd, Tuscon AZ, 85741

Feb 2, 2026 → Apr 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (24 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Feb 2 → Apr 3, 2026
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0
Feb 2 → Feb 2 Assigned ▶ Running 0 0
Feb 2 → Apr 3 Scheduled ▶ Running 43 43
Apr 3 → Apr 3 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 44.0d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.0 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 4, 2026 (26 days early)
📅
44.0 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
42.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564182
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 65 pcs https://www.ebiotrack.com/inspection.php?iid=32844
Priority
Standard
Origin
Email
Reason
New Case
Contact
Grace Paramo
Owner
Jessica Sells
Created
Feb 1, 2026
Work Orders from this Case (1)
WO-01341277 (current) Invoiced
Inspection • Andrew Przybyla
Created: Feb 2, 2026 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 42.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
44.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2 KKelch called Grace to schedule for 4/3 between 8 and 10 am. Customer confirmed. Advised the new manager is Stephanie Enriques at 520-303-5502

🔧 Work Performed
Tech arrived on site and inspected and tested 75 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 65 pcs
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 65 pcs https://www.ebiotrack.com/inspection.php?iid=32844

Timeline

📞
Case Linked Feb 1, 6:00 AM
Case Number: 00564182
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 10:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 2, 10:22 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
🗓️
▶
2 Status: Scheduled Feb 2, 10:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-03T15:00:00.000+0000
🚨 44.0 business days
⏱️
3x Labor Added Apr 3, 10:45 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 67
🔧
Status: Tech On Site by Andrew Przybyla Apr 3, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 59d 23h
⏱️
2x Labor Added Apr 3, 3:12 PM
Type: Labor
Status: Open
Qty: 7.5, 1.5
✔️
Status: Completed by Andrew Przybyla Apr 3, 6:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 30m
🏁
Status: Closed by Andrew Przybyla Apr 3, 8:13 PM
From: Completed
To: Closed
Duration in Previous: 1h 43m
⏳ 1.5 business days
📄
▶
3 Status: Ready to Bill Apr 6, 3:47 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-258513

Bottlenecks

Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days

🔗 Related Artifacts

📞
Case 00564182
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Apr 3, 11:00 AM
Created
Feb 2, 10:06 AM
Invoice #
SM-258513

Work Details (5)

Name Type Status Qty Amount Date
WL-03172264 Labor Open 1.5 $0.00 Apr 3, 10:45 AM
WL-03172265 Travel Open 67 - Apr 3, 10:45 AM
WL-03172266 Travel Open 67 - Apr 3, 10:45 AM
WL-03172869 Labor Open 7.5 $1,738.00 Apr 3, 3:12 PM
WL-03172870 Labor Open 1.5 $0.00 Apr 3, 3:12 PM

Details