Primary Delay41.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay44.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
41.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3-31 Mburris called spoke with Edgar set for 4-7 10am
2/2/26 SReich - Changed inspection from Initial Annual Inspection to Annual Inspection.
🔧Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
for 43 units.
🔍Technician Findings
Perform Annual Equipment Electrical Safety Test And Calibration Service.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
42 pieces
https://www.ebiotrack.com/inspection.php?iid=32826
📋
Outbound to +19252346755
Completed Mar 31, 2026
3-31 Mburris called spoke with Edgar set for 4-7 10am
📅
WO-01341283 - Inspection - DD: 4/30/2026 - - Sunnyvale - Crossover Health at Crossover Health at Mathilda
Apr 7, 2026 1:00pm – 5:00pm
Work Order: WO-01341283
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health at Crossover Health at Mathilda
Address: 323 Soquel Way, Sunnyvale, CA 94085
Manufacturer:
Model #:
Serial #:
Contact Name: Edgar Chavez
Contact Phone: 9252346755
Contact Email:
Timeline
📞
Case Linked Jan 31, 12:01 AM
Case Number:00564084
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Feb 2, 10:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨41.0 business days
👷
▶
2
Technician Assigned Mar 31, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:57d 2h
📅
▶
2
Dispatch Scheduled Mar 31, 3:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:40m
⚠️6.0 business days
🔧
Status: Tech On Site by Angel RiosApr 7, 2:36 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 23h
⏱️
3x Labor Added Apr 7, 6:19 PM
Type:Labor, Travel
Status:Open
Qty:2.25, 55
⏱️
2x Labor Added Apr 7, 9:20 PM
Type:Labor
Status:Open
Qty:4.25
✔️
Status: Completed by Angel RiosApr 7, 9:27 PM
From:Tech On Site
To:Completed
Duration in Previous:6h 50m
🏁
Status: Closed by Angel RiosApr 8, 5:10 AM
From:Completed
To:Closed
Duration in Previous:7h 43m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonApr 9, 11:05 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 5h, 0m
⏳3.0 business days
🧾
Invoice Created Apr 13, 10:31 AM
Invoice Number:SM-258781
Bottlenecks
Ready for Scheduling
Duration: 41.0 business days (threshold: 1.0 business days)
Exceeded by 40.0 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)