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← WO Overview

WO-01341288 ↗ ServiceMax

Crossover Health Management Services • Inspection • PSM

📍 Crossover Health at Eastern Parkway — 1169 Eastern Pkwy Suite 200, Louisville KY, 40217

Feb 2, 2026 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (23 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 4 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Feb 6 → Apr 2, 2026
38 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 5 Ready for Scheduling ▶ Running 3 3
Feb 5 → Feb 6 Assigned ▶ Running 1 4
Feb 6 → Apr 2 Scheduled ▶ Running 38 42
Apr 2 → Apr 2 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Coordinators 43.4d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.4 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 2, 2026 (28 days early)
📅
43.0 days Total Age
⏱️
38.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
40.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564085
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 28 pieces https://www.ebiotrack.com/inspection.php?iid=32827
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erik Krievs
Owner
Sherry Reich
Created
Jan 31, 2026
Work Orders from this Case (1)
WO-01341288 (current) Invoiced
Inspection • Vincent Nyathi
Created: Feb 2, 2026 • Closed: Apr 2, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 38.2 days stuck in "Scheduled"
⏱️
Total Delay 40.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Scheduled
38.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2//2026 CRamen Logged email requesting Thursday 4/2/2026 with an arrival window between 8-10am


2/5/2026 CRamen Logged email requesting Wednesday 4/1/2026 with an arrival window between 8-10am. Placeholder set


2/2/26 SReich - Changed inspection from Initial Annual Inspection to Annual Inspection.

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 30 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 30 equipment.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 28 pieces https://www.ebiotrack.com/inspection.php?iid=32827

Timeline

📞
Case Linked Jan 31, 12:01 AM
Case Number: 00564085
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 10:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 5, 5:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 6h
⏳ 1.8 business days
🗓️
▶
2 Status: Scheduled Feb 6, 5:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-02T13:00:00.000+0000
🚨 38.8 business days
🔧
Status: Tech On Site by Vincent Nyathi Apr 2, 11:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 16h
⏱️
▶
3 5x Labor Added Apr 2, 7:54 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site
To: Completed
Duration in Previous: 8h 31m
🏁
Status: Closed by Vincent Nyathi
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
▶
3 Status: Ready to Bill Apr 6, 3:15 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-258503
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business hours
Scheduled
Duration: 38.2 business days (threshold: 2.0 business days)
Exceeded by 36.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564085
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Apr 2, 9:00 AM
Created
Feb 2, 10:31 AM
Invoice #
SM-258503

Work Details (5)

Name Type Status Qty Amount Date
WL-03171520 Labor Open 2.1666666666667 $0.00 Apr 2, 7:54 PM
WL-03171521 Labor Open 3 $1,495.00 Apr 2, 7:54 PM
WL-03171522 Labor Open 2.3333333333333 $0.00 Apr 2, 7:54 PM
WL-03171523 Travel Open 132 - Apr 2, 7:54 PM
WL-03171524 Travel Open 136 - Apr 2, 7:54 PM

Details