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WO-01341297 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Concord Hospital - Laconia — 80 Highland St, Laconia NH, 03246

Feb 2, 2026 → Mar 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (201 biz days early)
Active: 27 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Feb 2 → Feb 12, 2026
8 business days (counted)
Running total: 8 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 24, 2026
7 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 15 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 19 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 6, 2026
4 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 23 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 12, 2026
4 business days (counted)
Running total: 27 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 12, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 12 Assigned ▶ Running 8 8
Feb 12 → Feb 24 Scheduled ▶ Running 7 15
Feb 24 → Feb 24 Entered ▶ Running 0 15
Feb 24 → Mar 2 Ready for Scheduling ▶ Running 4 19
Mar 2 → Mar 6 Scheduled ▶ Running 4 23
Mar 6 → Mar 6 Entered ▶ Running 0 23
Mar 6 → Mar 12 Scheduled ▶ Running 4 27
Dispatch 0.1d
Coordinators 30.4d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
30.4 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Feb 2, 2026 Due: Dec 31, 2026 Completed: Mar 12, 2026 (294 days early)
📅
28.0 days Total Age
⏱️
9.0d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
26.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564240
URGENT Philips WO Request
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01341297 (current) Invoiced
FCO • April Nuovo
Created: Feb 2, 2026 • Closed: Mar 12, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 9.0 days stuck in "Assigned"
⏱️
Total Delay 26.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
9.0d / 0.5d SLA
Scheduled
16.5d / 2.0d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 mklose POC confirm April March 12

02/24/2026 mklose reschedule due to Weather 02/12/2026 mklose POC confirm 2/24 02/12/2026 mklose called (603) 227-7000, lvm sent fu email 01/20/2026 mklose emailed Darlene offer April January 26th @10am. 01/14/2026 Mklose emailed Karl about scheduling for next week with April. 12/15/2025 MHamersley - per email reply 11/07/2025 from Darlene, she confirmed DE43807447 & DE43807455; she sent list of other SNs at her location, asking if they also need recall; recd email 11/26/2025 from Karl Hauschild, Mgr, Biomedical Eng; requesting response to email so they can schedule; could not find any further correspondence; sent f/u email & looped in planner for scheduling response: Karl Hauschild, khauschi@crhc.org & Darlene at BioMed, biomed@crhc.org 11/06/2025 YEspino Called 603-227-7000 to follow up with Darlene over the last message left to verify the device in question. Was able to speak to her and she asked for an email to look into the device in question. 10/21/2025 YEspino Called 603-227-7000 to speak to Darlene Drew @ Ext 3285 to verify the devices in question. Once i dialed her ext i was able to speak to Tim and he asked to take a message because she was currently in a meeting. Left my contact info and will be waiting for a call back.

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
Case Linked Feb 2, 9:10 AM
Case Number: 00564240
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 2, 10:48 AM
Work Order: WO-01341297
Type: FCO
Priority: PC
👷
▶
2 Technician Assigned Feb 2, 11:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Entered
To: Assigned
Duration in Previous: 34m
⚠️ 9.0 business days
📅
▶
2 Dispatch Scheduled Feb 12, 3:32 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 10d 4h
⚠️ 8.0 business days
🆕
Status: Entered by Megan Klose Feb 24, 8:27 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 11d 16h, 0m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Mar 2, 1:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-10T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 4h
⚠️ 5.0 business days
🆕
▶
3 Status: Entered Mar 6, 4:23 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-12T12:45:00.000+0000
⏳ 5.0 business days
⏱️
3x Labor Added Mar 12, 2:58 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 30
✔️
▶
2 Status: Completed Mar 12, 4:43 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Mar 18, 9:09 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00564240
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Mar 12, 8:45 AM
Created
Feb 2, 10:48 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03141633 Labor Open 1 $155.00 Mar 12, 2:58 PM
WL-03141634 Labor Open 0.5 $47.50 Mar 12, 2:58 PM
WL-03141635 Travel Open 30 $0.00 Mar 12, 2:58 PM
WL-03148679 Labor Open 0.016666666666667 $38.00 Mar 18, 9:09 AM

Details