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WO-01341299 ↗ ServiceMax

Aspire of WNY • Inspection • PSM

📍 ASPIRE 65 FLEETWOOD — 65 FLEETWOOD, WILLIAMSVILLE NY, 14221

Feb 2, 2026 → Apr 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (27 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 15 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Feb 24 → Apr 8, 2026
31 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 20 Ready for Scheduling ▶ Running 13 13
Feb 20 → Feb 24 Assigned ▶ Running 2 15
Feb 24 → Apr 8 Scheduled ▶ Running 31 46
Apr 8 → Apr 8 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 48.5d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.5 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 9, 2026 (21 days early)
📅
47.3 days Total Age
⏱️
31.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
46.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564183
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test Service 1 piece https://www.ebiotrack.com/omnicor/inspection.php?iid=10541
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marie Nielsen
Owner
Leona Coonrod
Created
Feb 1, 2026
Work Orders from this Case (1)
WO-01341299 (current) Invoiced
Inspection • Erwin Forster
Created: Feb 2, 2026 • Closed: Apr 8, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 31.7 days stuck in "Scheduled"
⏱️
Total Delay 46.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
31.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Emailed invoice through AR Inbox along with inspection report

2/24 KSmith -- Scheduled for 4/8 with Marie. 10am-12pm

2/23 KSmith -- Marie is checking with the site if the date works

2/20 KSmith -- Sent email to schedule for 4/8

🔧 Work Performed
Inspected 1 chair scale
🔍 Technician Findings
Inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test Service 1 piece https://www.ebiotrack.com/omnicor/inspection.php?iid=10541

Timeline

📞
Case Linked Feb 1, 7:39 AM
Case Number: 00564183
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 10:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 1h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 1:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-08T15:30:00.000+0000
🚨 32.0 business days
🔧
Status: Tech On Site by Erwin Forster Apr 8, 12:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 21h
✔️
Status: Completed by Erwin Forster Apr 8, 12:19 PM
From: Tech On Site
To: Completed
Duration in Previous: 12m
⏱️
3x Labor Added Apr 8, 7:23 PM
Type: Labor, Travel
Status: Open
Qty: 0.16666666666667, 0.33333333333333
🏁
Status: Closed by Erwin Forster Apr 8, 10:07 PM
From: Completed
To: Closed
Duration in Previous: 9h 47m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Apr 10, 9:47 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Apr 13, 7:57 AM
Invoice Number: SM-258972

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 31.7 business days (threshold: 2.0 business days)
Exceeded by 29.7 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564183
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Apr 8, 11:30 AM
Created
Feb 2, 10:53 AM
Invoice #
SM-258972

Work Details (3)

Name Type Status Qty Amount Date
WL-03178645 Labor Open 0.16666666666667 $0.00 Apr 8, 7:23 PM
WL-03178646 Labor Open 0.33333333333333 $202.68 Apr 8, 7:23 PM
WL-03178647 Travel Open 3 - Apr 8, 7:23 PM

Details