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WO-01341300 ↗ ServiceMax

Aspire of WNY • Inspection • PSM

📍 ASPIRE DEPEW 569 ROWLEY ROAD — 569 ROWLEY RD, DEPEW NY, 14043

Feb 2, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (36 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 15 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Feb 24 → Apr 6, 2026
29 business days (counted)
Running total: 44 of ? biz days used
6d
▶ Clock Running
Status: Reschedule
Apr 6 → Apr 14, 2026
6 business days (counted)
Running total: 50 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 21, 2026
5 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 21, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 20 Ready for Scheduling ▶ Running 13 13
Feb 20 → Feb 24 Assigned ▶ Running 2 15
Feb 24 → Apr 6 Scheduled ▶ Running 29 44
Apr 6 → Apr 14 Reschedule ▶ Running 6 50
Apr 14 → Apr 21 Scheduled ▶ Running 5 55
Apr 21 → Apr 21 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Coordinators 58.5d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.5 days
Over SLA
Field Work
0.7 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 21, 2026 (9 days early)
📅
56.0 days Total Age
⏱️
29.5d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
51.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564184
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service 2 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10542
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marie Nielsen
Owner
Sherry Reich
Created
Feb 1, 2026
Work Orders from this Case (1)
WO-01341300 (current) Invoiced
Inspection • Erwin Forster
Created: Feb 2, 2026 • Closed: Apr 21, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 29.5 days stuck in "Scheduled"
⏱️
Total Delay 51.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
35.4d / 2.0d SLA
Reschedule
6.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Emailed invoice through AR Inbox along with inspection report

4/14 KSmith -- Scheduled for 4/21 with Marie. 9-11am

4/10 KSmith -- Followed up with Marie to reschedule for 4/21

4/7 KSmith -- Sent email to Marie to reschedule for 4/13

04/06/2026 LHill-called (716) 505-5563 for Marie. Left her a message stating tech is unable to make it onsite today that we need to reschedule.


04/06/2026 LHill-rec'd email from Rhea. Per Erwin's email. Please reschedule the following as I will not have time.today


2/24 KSmith -- Scheduled for 4/6 with Marie. 9-11am

2/23 KSmith -- Marie is checking with the site if the date works

2/20 KSmith -- Sent email to schedule for 4/6

🔧 Work Performed
Inspected 1 item. 1 scale no longer at sight
🔍 Technician Findings
Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service 2 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10542

Timeline

📞
Case Linked Feb 1, 7:39 AM
Case Number: 00564184
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 2, 10:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 1h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 3:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-06T14:30:00.000+0000
🚨 30.0 business days
🔄
Status: Reschedule by Laura Hill Apr 6, 4:46 PM
From: Scheduled
To: Reschedule
Duration in Previous: 41d 0h
⚠️ 6.9 business days
📅
▶
2 Dispatch Scheduled Apr 14, 1:01 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 7d 20h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Erwin Forster Apr 21, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
✔️
Status: Completed by Erwin Forster Apr 21, 11:30 AM
From: Tech On Site
To: Completed
Duration in Previous: 30m
⏱️
4x Labor Added Apr 21, 3:55 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 0.5, 71
🏁
Status: Closed by Erwin Forster Apr 21, 4:28 PM
From: Completed
To: Closed
Duration in Previous: 4h 57m
📄
Status: Ready to Bill by Diane Patton Apr 22, 1:14 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 45m, 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 26, 1:40 PM
Invoice Number: SM-259838

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 29.5 business days (threshold: 2.0 business days)
Exceeded by 27.5 business days
Reschedule
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00564184
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Apr 21, 9:30 AM
Created
Feb 2, 10:57 AM
Invoice #
SM-259838

Work Details (4)

Name Type Status Qty Amount Date
WL-03194599 Labor Open 1.5 $0.00 Apr 21, 3:55 PM
WL-03194600 Labor Open 0.5 $202.68 Apr 21, 3:55 PM
WL-03194601 Travel Open 71 - Apr 21, 3:55 PM
WL-03194602 Expenses Open 1 $0.00 Apr 21, 3:55 PM

Details