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WO-01341307 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow UC - Camino Al Norte #24715 — 5570 Camino al Norte, North Las Vegas NV, 89031

Feb 2, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (1 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 19, 2026
12 business days (counted)
Running total: 12 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 25, 2026
4 business days (counted)
Running total: 16 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 20 of ? biz days used
Created: Feb 2, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 19 Ready for Scheduling ▶ Running 12 12
Feb 19 → Feb 25 Assigned ▶ Running 4 16
Feb 25 → Mar 3 Scheduled ▶ Running 4 20
Dispatch 0.0d
Coordinators 21.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.6 days
Over SLA
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Mar 3, 2026 (58 days early)
📅
21.0 days Total Age
⏱️
13.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
21.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564211
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 57 pieces https://www.ebiotrack.com/inspection.php?iid=32849 Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Leona Coonrod
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01341307 (current) Invoiced
Inspection • Michael Russell
Created: Feb 2, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 13.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 21.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
4.2d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-25 Mburris called and set 3-2 2pm w/ Aundrea Right

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 57 pieces https://www.ebiotrack.com/inspection.php?iid=32849 Inspection Flag: If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. Inspection Flag: This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. Inspection Flag: DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately.

Timeline

📞
Case Linked Feb 2, 6:00 AM
Case Number: 00564211
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 2, 11:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Feb 19, 5:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17d 6h
⏳ 4.8 business days
🗓️
▶
2 Status: Scheduled Feb 25, 2:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-02T22:00:00.000+0000
⏳ 4.0 business days
⏱️
4x Labor Added Mar 2, 3:49 PM
Type: Labor
Status: Open
Qty: 1, 0.5, 2
⏱️
▶
2 Labor Added Mar 3, 10:47 AM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 19h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 9:53 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 23h, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 9, 10:29 AM
Invoice Number: SM-255836

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00564211
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Mar 2, 5:00 PM
Created
Feb 2, 11:19 AM
Invoice #
SM-255836

Work Details (5)

Name Type Status Qty Amount Date
WL-03126564 Labor Open 1 $0.00 Mar 2, 3:49 PM
WL-03126565 Labor Open 1 $0.00 Mar 2, 3:49 PM
WL-03126566 Labor Open 0.5 $0.00 Mar 2, 3:49 PM
WL-03126567 Labor Open 2 $950.20 Mar 2, 3:49 PM
WL-03127603 Labor Open 1 $0.00 Mar 3, 10:47 AM

Details