Zone 1
NWD Squeaking noise from the base.
Please call and set up service ASAP - Tech must bring rubbing alcohol and a rag to clean the glides and aluminum channels.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
02/18/2026 Mike Huffman. Completed a new SRA for 02162026.
2/18/2026 NSuarez please on SRA for 2/16/2026 add more detail as to what was done customer would like more detail, you can copy and paste your notes you have on this WO if that is faster for you.
2/12/2026 CRamen spoke to Joseph and re-scheduled for Monday 2/16/2026 anytime after 12 as they are busy with cases in the morning.
2/12/2026 CRamen found in Past Due report. Tech notes :02/06/2026 Mike Huffman. Dispatched to site 2/6/2026. Site contact Joseph Kovacs is not in office today. I spoke to the office manager Malinda who advised they are backed up with patients and unable to provide access to the Exam / Procedure Chair. She confirmed it is in service and she requested this work order be rescheduled.
10:30 – 11:00 travel.
2/3/2026 CRamen spoke with Joseph and scheduled for Friday 2/6/2026 with arrival time between 11-1
2/2/2026jsells
spoke with Joseph, and I gave him the work order number and let him know that someone would be calling him to schedule the onsite visit
🔧Work Performed
02/16/2026 Mike Huffman. Waited for access to the exam chair. Confirmed the unusual noise is heard when chair is raised and lowered. Cleaned and lubed the lift mechanism. Raised and lowered the chair, no unusual noise was heard. Completed the Request For Service and obtained customer signature.
02/06/2026 Mike Huffman. Dispatched to site 2/6/2026. Site contact Joseph Kovacs is not in office today. I spoke to the office manager Malinda who advised they are backed up with patients and unable to provide access to the Exam / Procedure Chair. She confirmed it is in service and she requested this work order be rescheduled.
10:30 – 11:00 travel
🔍Technician Findings
unusual noise is heard when chair is raised and lowered.
⚠️Problem Description
Zone 1
NWD Squeaking noise from the base.
Please call and set up service ASAP - Tech must bring rubbing alcohol and a rag to clean the glides and aluminum channels.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
2/12/2026 CRamen spoke to Joseph and re-scheduled for Monday 2/16/2026 anytime after 12 as they are busy with cases in the morning.
📋
Inbound from +15869078926
Completed Feb 3, 2026
2/3/2026 CRamen spoke with Joseph and scheduled for Friday 2/6/2026 with arrival time between 11-1
📋
Outbound to +15869078926
Completed Feb 3, 2026
📋
Outbound to +15869078926
Completed Feb 2, 2026
spoke with Joseph, and I gave him the work order number and let him know that someone would be calling him to schedule the onsite visit
Feb 6, 2026 4:21pm
@MICHAEL HUFFMAN @Lawrence Yoder @Jennifer Johnson Per Follow-Up Notes: Customer advised exam table in use and she requested reschedule. Should this have gone to rescheduled status instead of closed? If not, do we need another SR from Midmark? Please advise.
Feb 12, 2026 10:08am
@Nancy Suarez @Yecenia Campos @Stephanie Ramen This appears to be an error in process. Will you please move this back to reschedule status?
Work Order: WO-01341312
Account: MIDMARK
Customer Case Number: SR 1525184
Location: Michigan Surgical
Address: 11051 Hall Rd, Ste 100, Utica, MI 48317-5735
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2448473
Contact Name: Joseph Kovacs
Contact Phone: 15869078926
Contact
PDF
00564274 SRA
Feb 2, 2026
JPG
WO-01341312 service request authorization 02062026
Feb 6, 2026
JPG
WO-01341312 service request authorization 02162026
Feb 16, 2026
JPG
WO-01341312 service request authorization B 02162026
Feb 18, 2026
Timeline
📞
Case Linked Feb 2, 10:10 AM
Case Number:00564274
Subject:Repair
Status:Closed
📋
Work Order Created Feb 2, 11:30 AM
Work Order:WO-01341312
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsFeb 2, 11:39 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:8m
👷
▶
2
Technician Assigned Feb 2, 12:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:42m
🗓️
▶
2
Status: Scheduled Feb 3, 9:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-02-06T16:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMANFeb 6, 11:44 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 1h
⏱️
5x Labor Added Feb 6, 3:21 PM
Type:Labor, Travel
Status:Open
Qty:1, 1.5, 42, 58
✔️
Status: Completed by MICHAEL HUFFMANFeb 6, 3:27 PM
From:Tech On Site, Completed, Reschedule
To:Completed, Reschedule, Closed
Duration in Previous:3h 42m, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 11, 12:58 PM