4/16 MOwens Called and spoke to Carlos Agustin. He said that next Fri. 4/24 with arrival between 9-9:30am
4/16 MOwens Called to speak to Courtney Trank. Left a vm for her to call back.
4/9 MOwens Called and left a vm for Courtney Trank to call back to schedule the inspection visit
4/2 MOwens Called to speak to Courtney Trank. Left a vm for her to call back to schedule the inspection visit.
Courtney Trank 803-804-7649
2/4/26 RBerry- Found WO in RFR status instead of RFS. Placed WO into RFS.
🔧Work Performed
4/24/26- EColon- Arrived onsite, checkd in with POC. completed inspection on 44 items, archived 3 items, inspection complete
🔍Technician Findings
Annual Inspection
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
47 pieces
https://www.ebiotrack.com/inspection.php?iid=32856
📋
Outbound to +14072168571
Completed Apr 16, 2026
Called and spoke to Carlos Agustin. He said that next Fri. 4/24 with arrival between 9-9:30am
📋
Outbound to +18038047649
Completed Apr 16, 2026
Called to speak to Courtney Trank. Left a vm for her to call back.
📋
Outbound to +18038047649
Completed Apr 9, 2026
.Called and left a vm for Courtney Trank to call back to schedule the inspection visit
📋
Outbound to +18038047649
Completed Apr 2, 2026
Called to speak to Courtney Trank. Left a vm for her to call back to schedule the inspection visit.
📅
WO-01341317 - Inspection - DD: 4/30/2026 - - Fort Mill - ADCS - 461 - Arden Ft. Mill
Apr 24, 2026 9:00am – 12:00pm
Work Order: WO-01341317
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 461 - Arden Ft. Mill
Address: 908 Smithfield Way Suite 101, Fort Mill, SC 29715
Manufacturer:
Model #:
Serial #:
Contact Name: Carlos Agustin
Contact Phone: 4072168571
Contact
Timeline
📞
Case Linked Feb 2, 6:01 AM
Case Number:00564215
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 2, 11:46 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Leona Coonrod
From:Entered
To:Ready for Release
Duration in Previous:0m
⏳3.0 business days
📅
Status: Ready for Scheduling by Rhea BerryFeb 4, 6:44 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:2d 6h
⚠️9.7 business days
👷
▶
2
Status: Assigned Feb 18, 9:23 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Eric Colon
🚨42.0 business days
🗓️
▶
2
Status: Scheduled Apr 16, 11:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-04-24T13:00:00.000+0000
⚠️7.0 business days
🔧
▶
2
Status: Tech On Site Apr 24, 12:15 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1.5, 3, 76
✔️
Status: Completed by Eric ColonApr 24, 3:27 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 12m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Apr 27, 12:51 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260216
Bottlenecks
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)