Q-00032277
Stryker Stair Pro Stair chair, one of the wheels is broken
POC was not sure which wheel is broken.
Please quote customer for 0.5 hrs. labor,
1 front caster kit, 625207000001
original front caster is OBS.
1 rear wheel, 6252-001-114
Technician will only use what is needed
TBA exceeded quote due to different part replaced (not quoted)
2/11/26 RBerry- Updated due date based on parts. Removed delay code.
2/11 KSmith -- Scheduled for 2/16 with Kevin. 9-11am
2/11 KSmith -- Sent email to schedule for Monday
🔧Work Performed
Replaced foot support bracket and tested unit for proper operation.
🔍Technician Findings
Found that it was not actually the caster that was broken but the entire front leg/foot support bracket was bent possibly from ambulance coming down on the seat when open and near vehicle.
⚠️Problem Description
Q-00032277
Stryker Stair Pro Stair chair, one of the wheels is broken
POC was not sure which wheel is broken.
Please quote customer for 0.5 hrs. labor,
1 front caster kit, 625207000001
original front caster is OBS.
1 rear wheel, 6252-001-114
Technician will only use what is needed https://www.ebiotrack.com/workorder.php?wo=71311
📄Description
Stryker 6252 Stair-PRO stair chair
📧
Email:Re: Dighton Fire Department -- EMS Repair -- WO-01341319
Completed Feb 11, 2026
From: kcampanella@dighton-ma.gov
To: ksmith@emsar.com
Yes, the 16th is great
Kevin
Sent from my iPhone
> On Feb 11, 2026, at 09:20, Kourtney Smith <ksmith@emsar.com> wrote:
>
> Good Morning Kevin,
>
> We received the request for service on your Stair Pro unit.
> The parts for the repair have shipped and are scheduled to arrive tomorrow.
>
> Would Monday, February 16th work for the technician to come onsite and repair the unit?
>
> BEST REGARDS,
>
> KOURTNEY SMITH
> ACCOU
📧
Email: Dighton Fire Department -- EMS Repair -- WO-01341319
Completed Feb 11, 2026
To: kcampanella@dighton-ma.gov
CC:
BCC:
Attachment: --none--
Subject: Dighton Fire Department -- EMS Repair -- WO-01341319
Body:
Good Morning Kevin,
We received the request for service on your Stair Pro unit.
The parts for the repair have shipped and are scheduled to arrive tomorrow.
Would Monday, February 16th work for the technician to come onsite and repair the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSM
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 9, 2026
To: kcampanella@dighton-ma.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341319Location: Dighton Fire DepartmentAddress: 300 Main Street Dighton, MA 02715Device: Problem Description: Q-00032277
Stryker Stair Pro Stair chair, one of the wheels is broken
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 2, 2026
To: kcampanella@dighton-ma.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01341319Location: Dighton Fire DepartmentAddress: 300 Main Street Dighton, MA 02715Device: Problem Description: Q-00032277
Stryker Stair Pro Stair chair, one of the wheels is broken
📅
WO-01341319 - Repair - Dighton - Dighton Fire Department
Feb 16, 2026 10:30am – 11:30am
Work Order: WO-01341319
Account: DIGHTON FIRE DEPARTMENT
Customer Case Number:
Location: Dighton Fire Department
Address: 300 Main Street, Dighton, MA 02715
Manufacturer:
Model #:
Serial #:
Contact Name: Kevin Campanella
Contact Phone: 508-345-9432
Contact Email: kcampanella@dighton-ma.gov
Due D
Timeline
📞
Case Linked Jan 30, 4:02 PM
Case Number:00564009
Subject:Needs quote
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Feb 2, 11:47 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Feb 2, 1:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 33m
⚠️7.0 business days
📅
Status: Ready for Scheduling by Melissa BarrettFeb 10, 1:41 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:8d 0h
👷
▶
2
Status: Assigned Feb 10, 3:45 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Paul Bonang Jr
💵
Expenses Added Feb 10, 4:01 PM
Type:Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Feb 11, 10:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-16T14:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 13, 10:38 AM
Scheduled For:2026-02-16T15:30:00.000+0000
⏳1.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 16, 10:10 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 0h
✔️
Status: Completed by Paul BonangFeb 16, 1:14 PM
From:Tech On Site
To:Completed
Duration in Previous:3h 4m
🔩
4x Parts Added Feb 16, 1:20 PM
Type:Parts, Labor, Travel
Status:Open
Qty:1, 0.5, 0.75, 10
🏁
Status: Closed by Paul BonangFeb 16, 1:27 PM
From:Completed
To:Closed
Duration in Previous:13m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 18, 3:43 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 2h, 0m
🚨98.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number:SM-254313
Bottlenecks
Awaiting Parts
Duration: 6.7 business days (threshold: 3.0 business days)
Exceeded by 3.7 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)