Use this password to access the kiosk: !R*FKC73
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2.5.26 hshaw - moved WO to BR for NFloyd to review. 08-Physically Damaged should it be billable?
2/3/26 AJinerson - Checking back w/ tech sup on how to proceed. Per tech sup, send to WM.
2/2/26 AJinerson - Checking w/ tech sup on how to proceed. No tech avail. to meet SLA.
🔧Work Performed
installed new seat top
🔍Technician Findings
seat top missing
⚠️Problem Description
Tech will be shipped Seat Top (Bamboo) for replacement. Tech will be shipped Wood Screws for Seat Top.
Use this password to access the kiosk: !R*FKC73
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📋
Outbound to +18633855523
Completed Feb 9, 2026
Confirmed with Jessica Foley, repair was done and it is okay to use. called Jewell and advise it is okay to plug in and use. Let us know if they have any issues.
📋
Inbound from +18633855523
Completed Feb 9, 2026
location called to see if they can use the higi. Tech was there and replaced the seat top. when he left, he unplugged it and put the OOO sign back on it. He did not talk to them. They do not want to put it back in use till they know it is ready.
📞
Call
Completed Feb 4, 2026
Tech called to check in
📋
Outbound to +18633855523
Completed Feb 2, 2026
Carlisa will send pictures. Rest of unit is working, but seat has fallen off.
📧
Email: New Voice Message from PUBLIX SUPER (863) 385-5523 on 02/01/2026 5:57 PM
Completed Feb 1, 2026
From: notify@ringcentral.com
Additional To: dispatch@emsar.com
CC:
BCC:
Attachment:
Subject: New Voice Message from PUBLIX SUPER (863) 385-5523 on 02/01/2026 5:57 PM
Body: Voice Message
Dear Call Queue Manager, You have a new voice message for Customer Service: From: PUBLIX SUPER (863) 385-5523 Received: Sunday, February 01, 2026 at 5:57 PM Length: 00:44 To: (800) 543-2787 Customer Service Voicemail Preview: "Hi, this is Joel or Jasmine calling from public pharmacy store number
Feb 3, 2026 10:45am
@Jessica Foley Good morning, Jessica. This WO was sent to WM. Thank you!