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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341323 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - White settlement — 454 N. Jim Wright Freeway, White Settlement TX, 76108

Feb 2, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (29 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 9, 2026
4 business days (counted)
Running total: 5 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Feb 9 → Apr 10, 2026
43 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 3 Ready for Scheduling ▶ Running 1 1
Feb 3 → Feb 9 Assigned ▶ Running 4 5
Feb 9 → Apr 10 Scheduled ▶ Running 43 48
Apr 10 → Apr 10 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 50.9d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.9 days
Over SLA
Field Work
1.2 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 11, 2026 (19 days early)
📅
48.9 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
48.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564220
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pcs https://www.ebiotrack.com/inspection.php?iid=32850
Priority
High
Origin
Email
Reason
New Case
Contact
Sandra Finch
Owner
Jessica Sells
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01341323 (current) Invoiced
Inspection • Zachary Stieben
Created: Feb 2, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 48.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
44.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25 KKelch called Sandra/Elisa to reschedule for 4/10 between 9 and 11 am due to GE PMs in the area to be completed. Maria confirmed. 

2/9 KKelch called Sandra to schedule for 4/13 between 9 and 11 am. Elisa confirmed. 

🔧 Work Performed
Inspected 39 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
4/10/2026 Zachary Stieben arrived on site. Found 39 pieces of equipment to be inspected.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pcs https://www.ebiotrack.com/inspection.php?iid=32850

Timeline

📞
Case Linked Feb 2, 6:06 AM
Case Number: 00564220
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Feb 2, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Feb 3, 10:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 1m
⚠️ 5.0 business days
🗓️
2 Status: Scheduled Feb 9, 10:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-13T14:00:00.000+0000
🚨 32.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 25, 12:15 PM
Scheduled For: 2026-04-10T14:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Zachary Stieben Apr 10, 8:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 59d 21h
✔️
Status: Completed by Zachary Stieben Apr 10, 10:49 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 50m
🚗
3 Travel Added Apr 10, 8:03 PM
Travel Added → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 1.8333333333333
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 9h 17m
2.5 business days
📄
2 Status: Ready to Bill Apr 14, 9:49 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259143

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564220
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Zachary Stieben
Scheduled
Apr 10, 10:00 AM
Created
Feb 2, 11:54 AM
Invoice #
SM-259143

Work Details (3)

Name Type Status Qty Amount Date
WL-03182385 Travel Open 70 - Apr 10, 8:03 PM
WL-03182386 Labor Open 1.5 $0.00 Apr 10, 8:05 PM
WL-03182387 Labor Open 1.8333333333333 $855.00 Apr 10, 8:05 PM

Details