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← WO Overview

WO-01341327 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Dallas Garland Rd — 9540 Garland Rd, Suite C408, Dallas TX, 75218

Feb 2, 2026 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (23 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 9, 2026
4 business days (counted)
Running total: 5 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Feb 9 → Apr 2, 2026
37 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Feb 2, 2026 Completed: Apr 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 3 Ready for Scheduling ▶ Running 1 1
Feb 3 → Feb 9 Assigned ▶ Running 4 5
Feb 9 → Apr 2 Scheduled ▶ Running 37 42
Apr 2 → Apr 2 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Coordinators 44.9d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.9 days
Over SLA
Field Work
0.7 days
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: Apr 2, 2026 (28 days early)
📅
42.9 days Total Age
⏱️
38.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
41.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564218
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pcs https://www.ebiotrack.com/inspection.php?iid=32851
Priority
High
Origin
Email
Reason
New Case
Contact
Karen Alva
Owner
Jessica Sells
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01341327 (current) Invoiced
Inspection • Zachary Stieben
Created: Feb 2, 2026 • Closed: Apr 2, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 38.0 days stuck in "Scheduled"
⏱️
Total Delay 41.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
38.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9 KKelch called Karen to schedule for 4/7 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
Inspected 53 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
4/2/2026 Zachary Stieben arrived on site. Found 53 pieces of equipment to be inspected.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 58 pcs https://www.ebiotrack.com/inspection.php?iid=32851

Timeline

📞
Case Linked Feb 2, 6:02 AM
Case Number: 00564218
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 2, 12:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 3, 11:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 54m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 9, 10:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-07T14:00:00.000+0000
🚨 37.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 1, 1:35 PM
Scheduled For: 2026-04-02T14:00:00.000+0000, 2026-04-02T16:30:00.000+0000
🔧
Status: Tech On Site by Zachary Stieben Apr 2, 11:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 52d 0h
✔️
Status: Completed by Zachary Stieben Apr 2, 2:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 53m
🚗
▶
3 2x Travel Added Apr 2, 5:13 PM
2x Travel Added → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 3
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 3h 4m
📄
Status: Ready to Bill by Diane Patton Apr 3, 11:08 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 51m, 0m
🧾
Invoice Created Apr 3, 5:10 PM
Invoice Number: SM-258358

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00564218
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Zachary Stieben
Scheduled
Apr 2, 12:30 PM
Created
Feb 2, 12:08 PM
Invoice #
SM-258358

Work Details (5)

Name Type Status Qty Amount Date
WL-03171222 Travel Open 28 - Apr 2, 5:13 PM
WL-03171223 Travel Open 24 - Apr 2, 5:13 PM
WL-03171226 Labor Open 0.75 $0.00 Apr 2, 5:15 PM
WL-03171227 Labor Open 3 $1,045.40 Apr 2, 5:15 PM
WL-03171228 Labor Open 0.75 $0.00 Apr 2, 5:15 PM

Details