Primary Delay43.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay54.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
43.9d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
12.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/6/26 AJinerson - Received email back from POC Johnny confirming tech visit for Tuesday, 4/21 with eta between 130pm-330pm.
Sent email back to POC asking for the below info.
POC on-site: Johnny Williams
Arrival instructions: Tech will arrive at Security and they will notify Johnny of arrival.
Special requirements:
4/3/26 AJinerson - Sent scheduling email (due to after hours) offering tech visit on Tuesday, 4/21 with eta between 130pm-330pm.
🔧Work Performed
4/21 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 14 DEVICES (ALL PASS). REVIEWED ASSET LIST WITH CUSTOMER AND VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED. ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
4/21 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
15 pcs
https://www.ebiotrack.com/inspection.php?iid=32858
📧
Email:Re: EMSAR Service Request - McEver Probation Detention Center - 2100 Kings Chapel Rd Perry, GA 31069 - WO-01341329
Completed Apr 6, 2026
From: jwilliams18@TeamCenturion.com
To: abby.jinerson@emsar.com
Ill be your contact...When you come into the facility, Security will call me.
Thanks,
Johnny Williams, RN
Nurse Administrator McEver PDC
Healthcare beyond patient care,
healthcare for humanity.
McEver PDC
2100 Kings Chapel Rd.
Perry Ga, 31069
Direct: 478-988-7019
Fax: 478-988-7018
jwilliams18@TeamCenturion.com
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent
📧
Email:RE: EMSAR Service Request - McEver Probation Detention Center - 2100 Kings Chapel Rd Perry, GA 31069 - WO-01341329
Completed Apr 6, 2026
From: abby.jinerson@emsar.com
To: jwilliams18@TeamCenturion.com, SHERRYL.BLAIR@GDC.GA.GOV, SHAWN.HILTON@GDC.GA.GOV, sblanchard@TeamCenturion.com, ERIC.WALLING@GDC.GA.GOV, sgoodroe@TeamCenturion.com, lphillips2@TeamCenturion.com
Good morning, Johnny,
We have our technician, Dylan Ingraham, scheduled to visit on Tuesday, 4/21 with arrival between 1:30 p.m. – 3:30 p.m.
Please see attached list of tools and equipment that Dylan will need to bring on-site for this service.
📧
Email:Re: EMSAR Service Request - McEver Probation Detention Center - 2100 Kings Chapel Rd Perry, GA 31069 - WO-01341329
Completed Apr 6, 2026
From: jwilliams18@TeamCenturion.com
To: abby.jinerson@emsar.com, SHERRYL.BLAIR@GDC.GA.GOV, SHAWN.HILTON@GDC.GA.GOV, sblanchard@TeamCenturion.com, ERIC.WALLING@GDC.GA.GOV, sgoodroe@TeamCenturion.com, lphillips2@TeamCenturion.com
Yes, that will work. I'll let Facility management know of ur approx arrival times. Thanks
Get Outlook for Android <https://aka.ms/AAb9ysg>
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Friday, April 3, 2026 5:13:24 PM
To: W
📧
Email: EMSAR Service Request - McEver Probation Detention Center - 2100 Kings Chapel Rd Perry, GA 31069 - WO-01341329
Completed Apr 3, 2026
To: jwilliams18@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - McEver Probation Detention Center - 2100 Kings Chapel Rd Perry, GA 31069 - WO-01341329
Body:
Good afternoon, Johnny,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
McEver Probation Detention Center - 2100 Kings Chapel Rd Perry, GA 31069
We currently have our technician available
📅
WO-01341329 - Inspection - DD: 4/30/2026 - - Perry - McEver Probation Detention Center
Apr 21, 2026 1:30pm – 3:30pm
Work Order: WO-01341329
Account: Centurion of Georgia
Customer Case Number:
Location: McEver Probation Detention Center
Address: 2100 Kings Chapel Rd, Perry, GA 31069
Manufacturer:
Model #:
Serial #:
Contact Name: Johnny Williams
Contact Phone: 14789887018
Contact Email: jwilliams18@teamcenturio
Timeline
📞
Case Linked Feb 2, 6:01 AM
Case Number:00564217
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 2, 12:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨44.0 business days
👷
▶
2
Technician Assigned Apr 3, 5:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:60d 4h
⏳1.9 business days
🗓️
▶
2
Status: Scheduled Apr 6, 9:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-04-21T17:30:00.000+0000
🚨12.0 business days
🔧
Status: Tech On Site by Dylan IngrahamApr 21, 11:26 PM
From:Scheduled
To:Tech On Site
Duration in Previous:15d 13h
⏱️
▶
2
5x Labor Added Apr 21, 11:39 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:13m, 0m
📄
▶
2
Status: Ready to Bill Apr 22, 10:47 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:2m, 0m
⏳3.0 business days
🧾
Invoice Created Apr 26, 10:09 PM
Invoice Number:SM-259817
Bottlenecks
Ready for Scheduling
Duration: 43.9 business days (threshold: 1.0 business days)
Exceeded by 42.9 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)