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WO-01341332 ↗ ServiceMax

CITY OF MASON FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 City of Mason FD - Mason Montgomery Rd. — 4420 MASON MONTGOMERY ROAD, Mason OH, 45040

Feb 2, 2026 → May 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (55 biz days late)
Active: 74 biz days
🕐 Clock stopped: Invoiced (May 18, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 3 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Feb 5 → Apr 2, 2026
39 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 42 of ? biz days used
15d
▶ Clock Running
Status: On Hold
Apr 2 → Apr 23, 2026
15 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 57 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Apr 23 → May 18, 2026
17 business days (counted)
Running total: 74 of ? biz days used
Created: Feb 2, 2026 Invoiced: May 18, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 5 Ready for Scheduling ▶ Running 3 3
Feb 5 → Apr 2 Assigned ▶ Running 39 42
Apr 2 → Apr 2 Entered ▶ Running 0 42
Apr 2 → Apr 23 On Hold ▶ Running 15 57
Apr 23 → Apr 23 Assigned ▶ Running 0 57
Apr 23 → May 18 Scheduled ▶ Running 17 74
Dispatch 0.0d
Holding 15.3d (excluded)
Coordinators 60.9d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
15.3 days
Coordinators
60.9 days
Over SLA
Created: Feb 2, 2026 Due: Apr 30, 2026 Completed: May 18, 2026 (17 days late)
📅
74.8 days Total Age
⏱️
39.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
57.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564204
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 14 pieces https://www.ebiotrack.com/inspection.php?iid=32845
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alex Carr
Owner
Sherry Reich
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01341332 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Feb 2, 2026 • Closed: May 18, 2026
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 39.2 days stuck in "Assigned"
⏱️
Total Delay 57.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.8d / 1.0d SLA
Assigned
39.2d / 0.5d SLA
On Hold
15.3d
Scheduled
17.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


4/23/2026 In a logged email with Alex scheduled Scott for PMs on Monday 5/18/2026 with tech arrival between 8-10am


4/2/2026 CRamen made 3 attempts either email of Phone with no response. Returning to dispatch/Placing ON Hold and escalating to AM.


3/18/2026 Left a vm for a returned call to schedule for Monday 3/23/2026 with tech arrival between 8-10am. 


3/12/2026 Left a vm for a returned call to schedule for Monday 3/23/2026 with tech arrival between 8-10am. 


2/6/2026 CRamen Logged email requesting Wednesday 4/8/2026 with an arrival window between 8-10am. Placeholder Set

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 19N-409177 - Asset ID: 13167018 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 14N-310858 - Asset ID: 13167012 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-275923 - Asset ID: 13167014 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 19N-409547 - Asset ID: 13167008 Ferno Washington Inc - iNX Serial #: 17F-003364 - Asset ID: 13167006 Ferno Washington Inc - iNX Serial #: 17F-003387 - Asset ID: 13167009 Ferno Washington Inc - iNX Serial #: 17F-003410 - Asset ID: 13167017 Ferno Washington Inc - iNLine (Series) Serial #: 35076 - Asset ID: 13167015 Ferno Washington Inc - iNLine (Series) Serial #: 30265 - Asset ID: 13167005 Ferno Washington Inc - iNLine (Series) Serial #: 30555 - Asset ID: 13167019 Ferno Washington Inc - iNLine (Series) Serial #: 35085 - Asset ID: 13335909 Ferno Washington Inc - iNX Serial #: 22S-025571 - Asset ID: 13167010 Ferno Washington Inc - iNX Serial #: 17F-003438 - Asset ID: 13167011 Ferno Washington Inc - Model 93P Serial #: L-767443 - Asset ID: 13167013
⚠️ Problem Description
Semi-Annual Equipment PM 14 pieces https://www.ebiotrack.com/inspection.php?iid=32845

Timeline

📞
Case Linked Feb 2, 12:00 AM
Case Number: 00564204
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 2, 12:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 5, 5:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 5h
🚨 39.8 business days
🆕
Status: Entered by Charles Ramen Apr 2, 5:51 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 55d 23h, 0m
🚨 15.8 business days
👷
▶
3 Technician Assigned Apr 23, 2:13 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 20h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-18T12:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Charles Ramen May 12, 12:44 PM
Scheduled For: 2026-05-18T13:30:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 20x Labor Added May 18, 9:22 PM
20x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 25d 7h
📄
Status: Ready to Bill by Diane Patton May 19, 6:00 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 37m, 0m
🚨 52.7 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-262453

Bottlenecks

Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 39.2 business days (threshold: 4.0 business hours)
Exceeded by 38.7 business days
Scheduled
Duration: 17.9 business days (threshold: 2.0 business days)
Exceeded by 15.9 business days

🔗 Related Artifacts

📞
Case 00564204
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
May 18, 9:30 AM
Created
Feb 2, 12:15 PM
Invoice #
SM-262453

Work Details (20)

Name Type Status Qty Amount Date
WL-03230865 Labor Open 0.41666666666667 $0.00 May 18, 9:22 PM
WL-03230866 Labor Open 0.5 $0.00 May 18, 9:22 PM
WL-03230867 Travel Open 11 $0.00 May 18, 9:22 PM
WL-03230868 Labor Open 1 $0.00 May 18, 9:22 PM
WL-03230869 Labor Open 0.66666666666667 $0.00 May 18, 9:22 PM
WL-03230870 Labor Open 0.66666666666667 $0.00 May 18, 9:22 PM
WL-03230871 Labor Open 0.5 $0.00 May 18, 9:22 PM
WL-03230872 Labor Open 0.33333333333333 $0.00 May 18, 9:22 PM
WL-03230873 Labor Open 0.5 $0.00 May 18, 9:22 PM
WL-03230874 Labor Open 0.33333333333333 $0.00 May 18, 9:22 PM
WL-03230875 Labor Open 0.33333333333333 $0.00 May 18, 9:22 PM
WL-03230876 Travel Open 11 $0.00 May 18, 9:22 PM
WL-03230877 Labor Open 0.5 $0.00 May 18, 9:22 PM
WL-03230878 Labor Open 0.5 $0.00 May 18, 9:22 PM
WL-03230879 Labor Open 0.5 $0.00 May 18, 9:22 PM
WL-03230880 Labor Open 0.5 $0.00 May 18, 9:22 PM
WL-03230881 Labor Open 0.5 $0.00 May 18, 9:22 PM
WL-03230882 Labor Open 0.33333333333333 $0.00 May 18, 9:22 PM
WL-03230883 Labor Open 1.4166666666667 $0.00 May 18, 9:22 PM
WL-03230884 Travel Open 51 $0.00 May 18, 9:22 PM

Details