Detailed work order timeline, KPIs, and analysis
Centurion of Georgia • Evaluation • P3
📍 Macon SP — 2728 Hwy 49 South, Oglethorpe GA, 31068
Feb 2, 2026 → Feb 19, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 2 → Feb 2 | Created | ▶ Running | 0 | 0 / 3 |
| Feb 2 → Feb 2 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Feb 2 → Feb 11 | Assigned | ▶ Running | 7 | 7 / 3 |
| Feb 11 → Feb 11 | Entered | ▶ Running | 0 | 7 / 3 |
| Feb 11 → Feb 11 | Ready for Scheduling | ▶ Running | 0 | 7 / 3 |
| Feb 11 → Feb 12 | Assigned | ▶ Running | 1 | 8 / 3 |
| Feb 12 → Feb 20 | Scheduled | ▶ Running | 5 | 13 / 3 |
2/20/26 lcoonrod
follow up in case 00570627
2/19/26 TGifford - Customer requesting quote for repair; 2 additional bed requested to be serviced. No serial #
2/12/26 AJinerson - Email logged on WO-01341334. Kyra emailed back confirming ok to reschedule for 2/19.
2/12/26 AJinerson - Email logged on WO-01341334. Sent email back to Kyra stating this needs to be rescheduled now due to (tech personal reason). Offering to reschedule to 2/19 instead.
2/12/26 AJinerson - Email logged on WO-01341334. Received email back from Kyra confirming tech visit for Weds. 2/18 with eta between 1030am-1230pm. Sent email back to Kyra asking to confirm if there's anything else they need for tech visit (clearance wise) and if there are any arrival instructions we can make note of.
POC onsite: Kyra Reagan
Arrival instructions:
2/12/26 AJinerson - Email logged on WO-01341334. Sent follow up email to Kyra offering next avail. date, Weds. 2/18 with arrival between 10:30am-12:30pm.
2/11/26 AJinerson - Email logged on WO-01341334. Sent email back to Kyra offering tech visit on Monday, 2/16 with estimated arrival between 10:30am-12:30pm.
2/11/26 AJinerson - Email logged on WO-01341334. Received email back from POC Kyra Reagan confirming they just received approval on clearance for Torre Gifford and ready to schedule now.
2/11/26 AJinerson - Email logged on WO-01341334. FSE filled out background check form and we submitted it back to Kyra via email this morning, 2/11. Asking Kyra to please let us know once clearance has been approved to proceed with scheduling our service.
2/10/26 AJinerson - Email logged on WO-01341334. Received email back from Kyra Reagan with attached form for tech to fill out to proceed with clearance. FWD email to tech sup and tech to complete and send back to Kyra to proceed with scheduling - Per tech sup, this will be reassigned to Torre Gifford.
2/5/26 AJinerson - Email logged on WO-01341334. Per below, we are waiting on site to get back w/ us on what information/clearance they need to proceed with scheduling our technician's visit. POC checking w/ their admin.
2/4/26 AJinerson - Email logged on WO-01341334. Sent email to updated POC Kyra Reagan w/ my contact information and asking what clearance information is needed to proceed with scheduling.
2/4/26 AJinerson - Call logged on WO-01341334. Called and spoke with Kyra Reagan who is the new POC for this location.
She said she will need to check with her team on what clearance information is needed (background check, etc.) and will get back with us. Will send her an email with my contact info.
Updated POC:
Kyra Reagan
kreagan@teamcenturion.com
2/3/26 AJinerson - Email logged on WO-01341334. Sent follow up email to Pamela regarding needing to proceed w/ scheduling and asking what clearance would be needed for visit.
2/2/26 AJinerson - Email logged on WO-01341334. Sent email to Pamela regarding scheduling tech service visit and asking what clearance information they would need to proceed with scheduling service.
2/2/26 AJinerson - Call logged on WO-01341334. Called site to follow up and see what clearance/info needed to proceed with scheduling tech visit. Phone rang for 1 min 19 seconds with no answer and no option for VM.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03113029 | Labor | Open | 2.75 | $327.25 | Feb 19, 7:56 PM |
| WL-03113030 | Labor | Open | 1.25 | $148.75 | Feb 19, 7:56 PM |
| WL-03113031 | Travel | Open | 123 | - | Feb 19, 7:56 PM |