Dispatch Request for Midmark Delivery - MDS Project - Hometown Health CHC new build MS210030
Closed
This email is being sent to request a Tech to be on-site at Hometown Health to install the following items.
1. Cabinet drawer handle
2. Under-mount metal drawer slide
The parts are on-site and ready for installation. Please call Artie upon arrival at 804-721-0622
Request Type: Midmark casework parts installation
Date of Delivery: Feb. 11th, 2026
Delivery Time: 9am
Time Technician needs to arrive at location: 9am
Estimated Time on Site (hours): 2
Product: (1) handle (1) drawer slide
EMSAR Technician Expectations:
1. Review all of the attached documents in detail
2. Call the Midmark contact (created the dispatch) with any questions
3. Call the customer POC 48 hours ahead of time to confirm date/time
4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known
5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery
6. Supervise the delivery
7. Fill our Serial Number Tracking file and provide back to the customer
8. Fill out the Proof of Delivery (POD), get the driver and customer signatures
9. Fill out the Medical Delivery Observation Form
10. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com>
2/24/26 NSuarez chattered AM regarding note below from Shawn want to make sure if we send invoice, it won't get pushed back. since we don't have paperwork filled out.
2/20 KSmith -- Email attached from Midmark, "Midmark is going to handle the completion of this delivery. Please close the WO as is."
2/11 SRogers: Updating to awaiting parts. Parts sent do not fit this unit. Artie advised he is working with his design team on a solution and will advise when we can schedule a return visit.
2/11 SRogers: No delivery paperwork filled out since this was not a delivery. The delivery and installation of the cabinets had already taken place previously - we were just asked to install a drawer tracks.
🔧Work Performed
Arrived on location, waited over an hour to get access to the location and parts delivered. Inspected tracks and drawer assembly. I found the track tabs would not line up with the pre drilled holes on the top of the drawer. I may be able to extend those holes to screw the track in but am unsure if that will properly secure the track to the drawer. After inspecting the track guides on the inner side of the cabinet i found the bracket that holds the track was too wide, not allowing the drawer to fit into the cabinet space, and a screw missing to secure the right inner bracket. I then searched the location to find the contact and to see if there was another cabinet of that same type, to find what was wrong or missing from this unit, but was unsuccessful as the was the only one of its kind. I was also unable to locate any drawers with no handle attached. New handle sent was left inside the set of drawers i was working on. Pictures attached to WO
🔍Technician Findings
Arrived on location, waited over an hour to get access to the location and parts delivered. Inspected tracks and drawer assembly. I found the track tabs would not line up with the pre drilled holes on the top of the drawer. I may be able to extend those holes to screw the track in but am unsure if that will properly secure the track to the drawer. After inspecting the track guides on the inner side of the cabinet i found the bracket that holds the track was too wide, not allowing the drawer to fit into the cabinet space, and a screw missing to secure the right inner bracket. I then searched the location to find the contact and to see if there was another cabinet of that same type, to find what was wrong or missing from this unit, but was unsuccessful as the was the only one of its kind. I was also unable to locate any drawers with no handle attached. New handle sent was left inside the set of drawers i was working on. Pictures attached to WO
⚠️Problem Description
This email is being sent to request a Tech to be on-site at Hometown Health to install the following items.
1. Cabinet drawer handle
2. Under-mount metal drawer slide
The parts are on-site and ready for installation. Please call Artie upon arrival at 804-721-0622
Request Type: Midmark casework parts installation
Date of Delivery: Feb. 11th, 2026
Delivery Time: 9am
Time Technician needs to arrive at location: 9am
Estimated Time on Site (hours): 2
Product: (1) handle (1) drawer slide
EMSAR Technician Expectations:
1. Review all of the attached documents in detail
2. Call the Midmark contact (created the dispatch) with any questions
3. Call the customer POC 48 hours ahead of time to confirm date/time
4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known
5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery
6. Supervise the delivery
7. Fill our Serial Number Tracking file and provide back to the customer
8. Fill out the Proof of Delivery (POD), get the driver and customer signatures
9. Fill out the Medical Delivery Observation Form
10. Email POD and Observation form to MDSLogistics@midmark.com
📧
Email:FW: Update: Awaiting Parts for Your Work Order Ref{00DA.93zU:500VU.nFoGg}
Completed Feb 20, 2026
From: dispatch@emsar.com
To: ksmith@emsar.com
Hello,
Please see the request below from Midmark.
Thank you,
EMSAR Dispatch
--------------- Original Message ---------------
From: Artie Haraway [aharaway@midmark.com]
Sent: 2/19/2026 2:18 PM
To: dispatch@emsar.com
Subject: Re: Update: Awaiting Parts for Your Work Order Ref{00DA.93zU:500VU.nFoGg}
Good afternoon,
The completion of this install will be managed by Midmark.
Please close this project.
Thank you,
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 19, 2026
To: aharaway@midmark.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349227Location: Hometown Health CHCAddress: 1550 Main St Palmyra, ME 04965Device: Problem Description: This email is being sent to request a Tech to be on-site at Hometown Health to inst
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: aharaway@midmark.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349227Location: Hometown Health CHCAddress: 1550 Main St Palmyra, ME 04965Device: Problem Description: This email is being sent to request a Tech to be on-site at Hometown Health to inst
📧
Email:Re: Hometown Health CHC -- Midmark Installation -- WO-01349227
Completed Feb 11, 2026
From: AHaraway@midmark.com
To: ksmith@emsar.com
Cc: shawn.rogers@emsar.com
Hi Kortney,
I spoke with David this morning when he was on site at Hometown Health.
It was not that the customer did not want service. David stated the tracking for the drawer did not fit the drawer.
Please let me know if there’s additional issues I am not aware of. I need to meet with our design team to find a solution to this problem.
Thank you,
Designing better care.®
Artie Haraway
📧
Email: Hometown Health CHC -- Midmark Installation -- WO-01349227
Completed Feb 11, 2026
To: aharaway@midmark.com; shawn.rogers@emsar.com
CC:
BCC:
Attachment: --none--
Subject: Hometown Health CHC -- Midmark Installation -- WO-01349227
Body:
Hi Artie,
Our technician drove 5 hours last night, staying overnight, to be onsite this morning for this installation and when he arrived onsite we were informed that the customer was not ready and did not want service.
For a return trip, we will need at least a weeks notice on the date they want, due to travel time and coverage.
BEST RE
📞
Call
Completed Feb 2, 2026
delivery
Feb 20, 2026 11:26am
@DAVID CAVACO Midmark is going to handle the completion of this delivery. Please close the WO as is. @Shawn Rogers
Feb 24, 2026 4:35pm
@Jennifer Johnson Per the Note left by Shawn "delivery paperwork not filled out since this was not a delivery. The delivery and installation of the cabinets had already taken place previously - we were just asked to install a drawer tracks. "
I'm not sure how to proceed if Midmark will be ok with just the invoice can you please advise how we should move forward also the tech has this as a repair not a delivery on the labor for this WO and this WO was created as a Delivery.
cc @Yecenia Campos @Shawn Rogers
WORD_X
2022 Medical POD Checklist (13)
Feb 2, 2026
WORD_X
Service Request Document (16)
Feb 2, 2026
EXCEL_X
2022 Serial File Midmark (17)
Feb 2, 2026
EXCEL_X
Medical Observation Form Rev 3.29.2022 (17)
Feb 2, 2026
WORD_X
Midmark Delivery Service Expectations (17)
Feb 2, 2026
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MECABINET.5
Feb 11, 2026
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MECABINET.1
Feb 11, 2026
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MECABINET6
Feb 11, 2026
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MECABINET5
Feb 11, 2026
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MECABINET2
Feb 11, 2026
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MECABINET.4
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MECABINET3
Feb 11, 2026
WORD_X
WO-01349227 SRD
Apr 1, 2026
WORD_X
WO-01349227 POD Checklist
Apr 1, 2026
EXCEL_X
WO-01349227 SNF
Apr 1, 2026
EXCEL_X
WO-01349227 MOF
Apr 1, 2026
Timeline
📞
Case Linked Feb 2, 12:15 PM
Case Number:00564396
Subject:Dispatch Request for Midmark Delivery - MDS Project - Hometown Health CHC new build MS210030