Vet Order - Petfolk at Indian Land - Fort Mill, SC - SO #8700605
Closed
This installation is for Eric Colon.
VI-USA DENTAL IMAGING INSTALLATION, USA 01/30/2026 1 0.00 0.00 ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 02/04/2026 Sales Order #: 8700577 Customer PO #: 17644002
2/27 MOwens Graysen Biensch replied back that they won't have power next week to install this unit. Asked for a date during the week of 3/9. I replied back that tech is available any day during 3/9. Graysen replied back requesting 3/11. I confirmed that works for the tech.
2/17 MOwens Called and spoke to Graysen Biensch. She requested the install be scheduled on Mon. 3/2. I confirmed the eta between 9-10am.
🔧Work Performed
3/11/26-EColon- Arrived onsite, met with contractor and escorted to unit. Completed install of xray unit. Install complete.
🔍Technician Findings
Dental xray install
⚠️Problem Description
This installation is for Eric Colon.
VI-USA DENTAL IMAGING INSTALLATION, USA 01/30/2026 1 0.00 0.00 ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 02/04/2026 Sales Order #: 8700577 Customer PO #: 17644002
All Midmark Progeny WOs:
Mandatory documents:
FDA 2579 Form
Signed OM Form
📧
Email:Re: Vet Order - Petfolk at Indian Land - Fort Mill, SC - SO #8700605 Midmark X-Ray
Completed Feb 27, 2026
From: mowens@emsar.com
To: graysen.biensch@petfolk.com
Cc: dcreditt@emsar.com, john.grimes@petfolk.com, sramen@emsar.com, techsupport@emsar.com, eric.colon@emsar.com, regulatory@petfolk.com
Ok. Scheduling the visit for 3/11 instead.
Thanks for the update
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Graysen Gilbraith Bi
📋
Outbound to +15125909218
Completed Feb 17, 2026
Called and spoke to Graysen Biensch. She requested the install be scheduled on Mon. 3/2. I confirmed the eta between 9-10am.
📧
Email: RE: Vet Order - Petfolk at Indian Land - Fort Mill, SC - SO #8700605 Midmark X-Ray
Completed Feb 3, 2026
To: graysen.biensch@petfolk.com
CC:
BCC: dcreditt@emsar.com
Attachment: Petfolk Indian Land Pre-Install Survey-Wall- 06.19.2025.pdf, 2026-dental-imaging-training-flyer.pdf
Subject: RE: Vet Order - Petfolk at Indian Land - Fort Mill, SC - SO #8700605 Midmark X-Ray
Body:
Hi Graysen,
Looks like we have another, attached is the survey and I need images as well one of the room where the unit will be and one of the wall where it's to be mounted.
Thanks
Dave
📞
Call
Completed Feb 3, 2026
No call needed.
Feb 17, 2026 10:23am
@Stephanie Ramen Work Order 01349241 can be released for schedule.This is when the customer would like this done " Can you please confirm that the Petfolk Indian Land dental X-ray (1150 Sherbrook Ave, Suite B109, Indian Land, SC 29707) can be scheduled for installation on Tuesday, 3/3?"
Please pass this along to the Coordinator
📅
WO-01349241 - Installation - DD: 03/11/2026 - Fort Mill - PETFOLK AT INDIAN LAND
Mar 11, 2026 10:00am – 3:00pm
Work Order: WO-01349241
Account: MIDMARK
Customer Case Number: 8700605
Location: PETFOLK AT INDIAN LAND
Address: 1150 SHERBROOK AVE, Fort Mill, SC 29707
Manufacturer:
Model #:
Serial #:
Contact Name: Graysen Biensch
Contact Phone: (512)5909218
Contact Email: graysen.biensch@petfolk.com
Due Date:
PDF
FDA-2579_06-25-21-Secured
Feb 3, 2026
PDF
2026-dental-imaging-training-flyer (1)
Feb 3, 2026
PDF
Pre-Install Survey-Wall- 06.19.2025 (1)
Feb 3, 2026
PDF
OM_203807882_8700605
Feb 3, 2026
PDF
Petfolk Indian Land Pre-Install Survey-Wall- 06.19.2025
Feb 17, 2026
PDF
Indian Land Dental X-Ray Installation Criteria Checklist.docimages
Feb 17, 2026
PDF
PetFolk at Indian Land 3.11.26 FDA-2579_06-25-21-Secured
Mar 11, 2026
PDF
Petfolk at Indian Land 3.11.26 OM_203807882_8700605
Mar 11, 2026
Timeline
📞
Case Linked Feb 2, 12:35 PM
Case Number:00564408
Subject:Vet Order - Petfolk at Indian Land - Fort Mill, SC - SO #8700605
Status:Closed
📋
▶
2
Work Order Created Feb 3, 8:32 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:2m
🚨10.0 business days
📅
Status: Ready for Scheduling by Dave CredittFeb 17, 10:24 AM
From:L2 Screening
To:Ready for Scheduling
Duration in Previous:14d 1h
👷
▶
2
Technician Assigned Feb 17, 10:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:20m
📅
▶
2
Dispatch Scheduled Feb 17, 11:04 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:19m
⚠️9.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 27, 9:38 AM
Scheduled For:2026-03-11T14:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Eric ColonMar 11, 10:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 22h
⏱️
5x Labor Added Mar 11, 7:25 PM
Type:Labor, Travel
Status:Open
Qty:2, 3, 84
✔️
Status: Completed by Eric ColonMar 11, 7:50 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 57m, 0m
⏳3.5 business days
📄
Status: Ready to Bill by Nancy SuarezMar 16, 11:10 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 15h
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Mar 17, 3:19 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-256746
Bottlenecks
L2 Screening
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)