FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
3/10/2026 M Huffman. Corrected work performed and repair code multi
CONFIRMED
02/03/2026 LHill-TEAMS message from Lawrence-yes, i will make sure he is there when the customer needs him
02/03/2026 LHill-TEAMS message to Lawrence-Lawrence Yoder I have a followup WO for this FMI78101 project for Mike Huffman to return on (this is the one from Friday that he went to). He is 3 1/2 hrs away from site. Customer is stating he needs to be onsite between 9-12 EST. I know previously went i spoke with Huffman that he stated to schedule around noon. Can you make sure he leaves a little earlier on this one. WO-01349246. Im thinking next Tuesday, Feb 10th for this one?
02/03/2026 LHill-Rec'd email from Jim Barley-Please schedule your FSE any day this month M-W Btw 9 -12 EST. And reply to this email.
See logged email.
02/03/2026 Emartin follow up to WO-01281498
-follow up notes-
"Schedule with Biomed to reconnect to the PAX wireless network after the software upgrade."
🔧Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Customer alleged an event occurred involving the battery of the system. “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation” Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”
🔍Technician Findings
Ultrasound needs batteries replaced and a software upgrade.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email:Re: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - KALKASKA MEMORIAL HEALTH CENTER - KALKASKA, MI - WO-01281498
Completed Feb 3, 2026
From: JBARLEY@mhc.net
To: EBIRGY@mhc.net, laura.hill@emsar.com, CBISSONETTE@mhc.net, avorpagel@mhc.net
Cc: fmessak@emsar.com, rhea.berry@emsar.com, central.scheduling@emsar.com, sancel@mhc.net, mike.huffman@emsar.com
This is the first time you received an email from this sender (JBARLEY@mhc.net). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. Secured by Check Point Hi Laura,
Please schedule your FSE any day this month M-W
📅
WO-01349246 - FCO - Venue Go Ultrasound - KALKASKA - KALKASKA MEMORIAL HEALTH CENTER
Feb 10, 2026 10:00am – 12:00pm
Work Order: WO-01349246
Account: GE Healthcare FMI
Customer Case Number: 1-554879964118, 1-554907729874
Location: KALKASKA MEMORIAL HEALTH CENTER
Address: 419 S CORAL ST, KALKASKA, MI 49646
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC004379
Contact Name: Jim Barley/Bio Med
JPG
WO-01349246 new batteries serial numbers
Feb 10, 2026
JPG
WO-01349246 backup completed
Feb 10, 2026
JPG
WO-01349246 software installed
Feb 10, 2026
JPG
WO-01349246 all tests passed
Feb 10, 2026
JPG
WO-01349246 Diag completed
Feb 10, 2026
JPG
WO-01349246 FMI completion form
Feb 10, 2026
Timeline
📞
▶
2
Case Linked Feb 3, 9:10 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order:WO-01349246
Type:FCO
Priority:PC
👷
▶
2
Technician Assigned Feb 3, 9:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Entered
To:Assigned
Duration in Previous:5m
🗓️
▶
2
Status: Scheduled Feb 3, 9:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2026-02-10T15:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMANFeb 10, 9:50 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 0h
⏱️
3x Labor Added Feb 10, 12:31 PM
Type:Labor, Travel
Status:Open
Qty:4.5, 2.5, 250
✔️
▶
2
Status: Completed Feb 10, 12:53 PM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL HUFFMAN
From:Completed
To:Closed
Duration in Previous:1m
⏳4.0 business days
⏱️
▶
2
Labor Added Feb 13, 10:47 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:2d 21h
⏳4.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 19, 12:14 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:6d 1h
📄
Status: Ready to Bill by Timothy AmburgeyFeb 19, 12:25 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:10m
⏳3.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 23, 11:05 AM
From:Ready to Bill
To:Billing Review
Duration in Previous:3d 22h
📄
Status: Ready to Bill by Timothy AmburgeyFeb 23, 11:15 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:9m
⏳4.0 business days
💵
▶
2
Status: Billing Review Feb 26, 8:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⏳4.0 business days
💵
▶
2
Status: Billing Review Mar 3, 2:38 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
💵
Status: Billing Review by Timothy AmburgeyMar 4, 2:09 PM
From:Ready to Bill, Billing Review
To:Billing Review, WO Correction Needed
Duration in Previous:23h 29m, 0m
⚠️5.0 business days
🏁
Status: Closed by MICHAEL HUFFMANMar 10, 3:31 PM
From:WO Correction Needed
To:Closed
Duration in Previous:6d 0h
📄
Status: Ready to Bill by Timothy AmburgeyMar 11, 9:55 AM
From:Closed
To:Ready to Bill
Duration in Previous:18h 24m
💵
Status: Billing Review by Timothy AmburgeyMar 12, 8:56 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:23h 1m, 0m
💵
Status: Billing Review by Timothy AmburgeyMar 13, 8:55 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:23h 59m, 0m
⚠️8.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMar 24, 1:07 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:11d 4h
🧾
▶
2
Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:10m
Bottlenecks
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)