Q-00032154
Depot Repair :
follow up to WO-01327483
GE Mac 2000 Ekg.
Follow-Up Notes
Unit will be need to be sent to depot. unable to duplicate fault. Staff advised unit freezes and requires to be shut off to reset.
Depot
2 hr labor
3x shipping @30
1x- K10-MQ-B0 GE Healthcare Compatible Direct-Connect EKG Cable -
1x- AD-BW-140- clips
https://www.ebiotrack.com/workorder.php?wo=71337
Unit came into Depot. Unit is different than what is listed in the Problem Description. What came in and was received was:
Welch Allyn - CP150
SN: 100024472617
Asset ID: 13353391
Accessories:
1 x Power Cable
***Unit will need to be requoted since parts needed for the Welch Allyn unit is more than what was quoted for the Mac2000.
Please Quote for:
1 x 721328
1 x 715006
1 x Batt99
2 x Labor
3 x Shipping***
⚠️Problem Description
Q-00032154 - Depot Repair : follow up to WO-01327483
Welch Allyn - CP150
SN: 100024472617
Asset ID: 13353391
Follow-Up Notes
Unit will be need to be sent to depot. unable to duplicate fault. Staff advised unit freezes and requires to be shut off to reset.
https://www.ebiotrack.com/workorder.php?wo=71339
To: kgricius@wellpath.us
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01349254
Body:
Dear Customer,
We have completed the service.
Location: Well Path - Arapahoe County Sherriff Office Detention Facility
Work Order #: WO-01349254
Problem Description :
Q-00032154 - Depot Repair : follow up to WO-01327483
Welch Allyn - CP150
SN: 100024472617
Asset ID: 13353391
Follow-Up Notes
Unit will be need
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: kgricius@wellpath.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349254Location: Well Path - Arapahoe County Sherriff Office Detention FacilityAddress: 7375 S Potomac Street Centennial, CO 80112Device: Problem Description: Q-00032154 - Depot Repair :
📧
Email: EMSAR - Sending your device in for Depot Repair
Completed Feb 4, 2026
To: kgricius@wellpath.us
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Sending your device in for Depot Repair
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping address so we can ensure timely delivery o
Timeline
📞
Case Linked Jan 21, 3:53 PM
Case Number:00561087
Subject:URGENT follow up to WO-01327483
Status:Closed
🚨10.0 business days
📋
▶
3
Work Order Created Feb 3, 9:49 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Kimberly Hardison
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
⏳2.0 business days
📦
▶
2
Parts Requested Feb 4, 2:10 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:1d 4h
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 10, 11:36 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 21h
⚠️6.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 18, 12:51 PM
From:Reschedule
To:On Hold
Duration in Previous:8d 1h
⏳4.0 business days
👷
▶
2
Technician Assigned Feb 23, 3:43 PM
Technician Assigned → Status: Incomplete
⚠️
Status: Incomplete by Samuel Klein
From:On Hold, Incomplete, Assigned
To:Incomplete, Assigned
Duration in Previous:5d 2h, 0m
🚨35.0 business days
🔍
Status: L2 Screening by Erin MartinApr 10, 9:41 AM
From:Incomplete
To:L2 Screening
Duration in Previous:45d 16h
⏳2.0 business days
👷
Status: Assigned by Ryan SchwochowApr 13, 3:02 PM
From:L2 Screening
To:Assigned
Duration in Previous:3d 5h
⏳3.0 business days
🔩
▶
5
5x Parts Added Apr 15, 4:15 PM
5x Parts Added → Technician Assigned → Status: Completed → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
✔️
Status: Completed by Ryan Schwochow
From:Assigned
To:Completed
Duration in Previous:2d 1h
📦
Parts Requested
Order:00094626
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Completed
To:Awaiting Parts
Duration in Previous:3m
💵
▶
2
Expenses Added Apr 15, 4:32 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:12m
⏳3.9 business days
🏁
Status: Closed by Ryan SchwochowApr 20, 10:30 AM
From:Reschedule
To:Closed
Duration in Previous:4d 17h
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonApr 21, 2:21 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 3h
⚠️8.0 business days
📨
▶
2
Status: Invoice Pending Apr 30, 4:03 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨57.0 business days
🧾
Invoice Created Jul 22, 11:32 AM
Invoice Number:SM-260584
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Reschedule
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)