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← WO Overview

WO-01349256 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UNIVERSITY HOSPITAL — 191 S ORANGE AVE, NEWARK NJ, 07103

Feb 3, 2026 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 7, 2026
✓ SLA Met (1 biz days early)
Active: 21 biz days
🕐 Clock stopped: Invoiced (Mar 5, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 24, 2026
14 business days (counted)
Running total: 14 of ? biz days used
3d
▶ Clock Running
Status: Entered
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 17 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 5, 2026
4 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Completed
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 21 of ? biz days used
Created: Feb 3, 2026 Invoiced: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 24 Scheduled ▶ Running 14 14
Feb 24 → Feb 27 Entered ▶ Running 3 17
Feb 27 → Mar 5 Scheduled ▶ Running 4 21
Mar 5 → Mar 5 Completed ▶ Running 0 21
Dispatch 11.0d
Coordinators 19.2d
Billing 13.9d
✓ SLA Met
Dispatch
11.0 days
Over SLA
Coordinators
19.2 days
Over SLA
Billing
13.9 days
Over SLA
Created: Feb 3, 2026 Due: Mar 7, 2026 Completed: Mar 5, 2026 (2 days early)
📅
21.2 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
37.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564683
URGENT GE MIC INSTALL WO REQUEST
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
Joe Jacobs
Owner
Sherry Reich
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349256 (current) Invoiced
Installation • Shady Messak
Created: Feb 3, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 193 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 37.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Scheduled
19.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
7.0d / 1.0d SLA
L2 Review
3.9d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 RArnold - dispatching to Shady for 03/04

02/24/2026 RArnold - Waiting for customer to confirm delivery. Remove from Shady for now

02/03/2026 RArnold - Dispatching to Shady for 02/18

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SNV25480004, SNV25480007, SNV25480016 Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
3 Coro 170
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SNV25480004,SNV25480007,SNV25480016 Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 170 (Series) Fetal Monitor (Models: 171, 172, 173, 174)
📞 Call Description
GE MIC Installation - 3 COROMETRICS 170

Timeline

📞
Case Linked Feb 3, 9:28 AM
Case Number: 00564683
Subject: URGENT GE MIC INSTALL WO REQUEST
Status: Closed
📋
Work Order Created Feb 3, 9:52 AM
Work Order: WO-01349256
Type: Installation
Priority: PC
📅
▶
3 Dispatch Scheduled Feb 3, 10:02 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 10m
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GbkeVQAR, Shady Messak
🚨 10.9 business days
📅
Dispatch Scheduled by Fady Messak Feb 18, 7:10 AM
Scheduled For: 2026-02-20T13:00:00.000+0000, 2026-02-18T13:00:00.000+0000
📅
Dispatch Scheduled by Fady Messak Feb 18, 8:58 AM
Scheduled For: 2026-02-20T13:00:00.000+0000, 2026-02-18T13:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Rebecca Arnold Feb 24, 9:13 AM
From: Scheduled
To: Entered
Duration in Previous: 20d 23h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Feb 27, 8:16 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2d 23h
⏳ 4.0 business days
⏱️
7x Labor Added Mar 4, 7:33 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 7, 68
✔️
Status: Completed by Shady Messak Mar 4, 8:17 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 12h, 0m
⏳ 3.5 business days
⏱️
Labor Added Mar 9, 12:14 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Mar 9, 12:20 PM
From: Closed
To: L2 Screening
Duration in Previous: 4d 15h
⚠️ 7.0 business days
👀
Status: L2 Review by Sean Currie Mar 17, 12:53 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 8d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 11:06 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 22h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 1h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00564683
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Shady Messak
Scheduled
Mar 4, 8:00 AM
Created
Feb 3, 9:52 AM
Invoice #
SM-258373

Work Details (8)

Name Type Status Qty Amount Date
WL-03130655 Labor Open 1.5 $0.00 Mar 4, 7:33 PM
WL-03130656 Labor Open 7 $225.00 Mar 4, 7:33 PM
WL-03130657 Labor Open 1.5 $250.00 Mar 4, 7:33 PM
WL-03130658 Expenses Open 1 $0.00 Mar 4, 7:33 PM
WL-03130659 Expenses Open 1 $0.00 Mar 4, 7:33 PM
WL-03130660 Travel Open 68 $0.00 Mar 4, 7:33 PM
WL-03130661 Travel Open 68 $0.00 Mar 4, 7:33 PM
WL-03135797 Labor Open 0.016666666666667 $38.00 Mar 9, 12:14 PM

Details