Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD No functions continued from SR 1505578
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/5 KKelch Jose called me back to schedule for 2/10 between 12 and 2 pm. Customer confirmed.
2/5/2026jsells
Ship To Name: Dermatology San Antonio
Ship To Address: 524 Singing Oaks Ste 280
Ship To City/State: Bulverde, TX 78070-6509
Waybill (Tracking #): 1ZE444250371929685
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 04-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10454-00 SERIAL #: DESCRIPTION: KIT, POWER INLET
2/3 KHardison - Left a vm regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
2/10 CLacy- Removed and replaced Power inlet with a new one from midmark. Functional testing passed. This unit is ready to return to service
🔍Technician Findings
Unit has no power
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD No functions continued from SR 1505578
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark 641 (Series) Power Procedures Chair
📧
Email: Scheduling for WO-01349189
Completed Feb 5, 2026
To: selena@tylock.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01349189
Body:
Good morning Selena,
I am reaching out from EMSAR to schedule the repair needed for your Midmark M11 autoclave. Our technician, Zac, can be there on 2/11 between 11:30 and 1:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The
📋
Inbound from +12109957374
Completed Feb 5, 2026
2/5 KKelch Jose called me back to schedule for 2/10 between 12 and 2 pm. Customer confirmed.
📋
Outbound to +12109957374
Completed Feb 5, 2026
2/5 KKelch called Jose to schedule for 2/10 between 2:30 and 3:30 pm. Left VM.
📋
Inbound from +12109957374
Completed Feb 4, 2026
Customer returning a call, explained the process.
📋
Outbound to +12109957374
Completed Feb 3, 2026
Left a vm regarding WO. Advised that a coordinator will call for scheduling.
📅
WO-01349263 - Repair - 641 (Series) Procedures Chair - Bulverde - Dermatology San Antonio
Feb 10, 2026 1:00pm – 3:00pm
Work Order: WO-01349263
Account: MIDMARK
Customer Case Number: SR 1531184
Location: Dermatology San Antonio
Address: 524 Singing Oaks, Ste 280, Bulverde, TX 78070-6509
Manufacturer: Midmark
Model #: 641 (Series) Procedures Chair
Serial #: V2200895
Contact Name: Jose Lezama
Contact Phone: 1210995737
PDF
00564509 SRA
Feb 3, 2026
PDF
00564509 SRA
Feb 10, 2026
Timeline
📞
Case Linked Feb 2, 3:20 PM
Case Number:00564509
Subject:Repair
Status:Closed
📋
Work Order Created Feb 3, 10:39 AM
Work Order:WO-01349263
Type:Repair
Priority:P4
📅
▶
2
Status: Ready for Scheduling Feb 3, 10:46 AM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Curtis Sprague
⏳3.0 business days
📅
Status: Ready for Scheduling by Jessica SellsFeb 5, 8:33 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 21h
👷
▶
2
Technician Assigned Feb 5, 9:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 3m
🗓️
▶
2
Status: Scheduled Feb 5, 9:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-10T18:00:00.000+0000
⏳4.0 business days
⏱️
▶
2
5x Labor Added Feb 10, 10:24 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:5d 12h, 0m
⏳3.2 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 13, 11:17 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 12h
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Feb 16, 1:24 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254099
Bottlenecks
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)