2/4 MOwens Andrea called back and said the Mon 2/9 from 4-5pm works for the visit. I told her this is the first available opening for the tech based on his schedule.
2/4 MOwens Called to speak to Andrea Ramirez. Left a vm for her to call back to schedule the service visit.
🔧Work Performed
Unboxed both BP machine and stand. assembled BP machine. Assembled stand. Set up BP machine with date and time. Entered BP machine into ebiotrack and tested equipment multiple times.
🔍Technician Findings
Check in with manager. BP machine and stand needs to be assembled and inspected.
⚠️Problem Description
Work Order #143248
We just received a new BP machine needs to be setup https://www.ebiotrack.com/workorder.php?wo=71345
📋
Inbound from +18458000372
Completed Feb 4, 2026
Andrea called back and said the Mon 2/9 from 4-5pm works for the visit. I told her this is the first available opening for the tech based on his schedule.
📋
Outbound to +18458000372
Completed Feb 4, 2026
Called to speak to Andrea Ramirez. Left a vm for her to call back to schedule the service visit.
📅
WO-01349269 - Virtual Tech - Field Repair - Lancaster - Oak Street Health - Lancaster
Feb 9, 2026 4:00pm – 5:00pm
Work Order: WO-01349269
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Lancaster
Address: 790 New Holland Ave, Suite B, Lancaster, PA 17602
Manufacturer:
Model #:
Serial #:
Contact Name: Andrea Ramirez
Contact Phone: 845-800-0372
Contact Email: andrea.ramirez@oaks
Timeline
📞
Case Linked Feb 3, 10:36 AM
Case Number:00564727
Subject:Oak Street Health - 48 Hour - 143248: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Feb 3, 10:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 4, 8:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:22h 1m
🗓️
▶
2
Status: Scheduled Feb 4, 10:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-09T21:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Philip KrogstadFeb 9, 2:46 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 4h
⏱️
▶
2
3x Labor Added Feb 9, 3:40 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:55m
⏱️
2x Labor Added Feb 9, 5:02 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 40
🏁
Status: Closed by Philip KrogstadFeb 9, 5:08 PM
From:Completed
To:Closed
Duration in Previous:1h 27m
⏳2.9 business days
📄
Status: Ready to Bill by Diane PattonFeb 11, 1:50 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 20h
🚨12.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 23h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)