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WO-01349292 ↗ ServiceMax

YesCare • Parts Sale • PSM

📍 FOUNTAIN CORRECTIONAL FACILITY — 9677 Hwy. 21 N, Atmore AL, 36503

Feb 3, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 1 biz days
Paused: 13 biz days
🕐 Clock stopped: Invoiced (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Feb 4 → Feb 24, 2026
13 business days (not counted)
Created: Feb 3, 2026 Invoiced: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Assigned ▶ Running 0 0
Feb 3 → Feb 4 L2 Screening ▶ Running 1 1
Feb 4 → Feb 24 Awaiting Parts ⏸ Paused 13 —
Dispatch 1.5d
Material Management 14.0d
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Material Management
14.0 days
Over SLA
Coordinators
0.0 days
Billing
0.0 days
Created: Feb 3, 2026 Due: Mar 3, 2026 Completed: Feb 24, 2026 (7 days early)
📅
14.9 days Total Age
⏱️
14.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
13.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561192
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00032149 Yescare -Fountain 94008 Site: Yescare -Fountain 94008 Customer: YesCare Customer #: 1274 3800 Fountain Atmore, AL 36503 Inspection #: 29876 Asset ID: 13051017 Serial #: N/A Model: Defibtech - DDU-100A Notes: Expired accessories Follow-up required. Expired Accessories – Emsar to ship replacement (AED Pads) 1/21 DI: Pads are expired on device - Please order & drop ship new pads to site ASAP ***NOTE FOR CUSTOMER - Pads for AED at the Annex/Work Camp, NOT the main site
Priority
High
Origin
Email
Reason
New Case
Contact
Peggy Gray
Owner
Sherry Reich
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01349292 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Feb 3, 2026 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 14.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
L2 Screening
1.5d / 1.0d SLA
Awaiting Parts
14.0d / 3.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00032149 Yescare -Fountain 94008 Site: Yescare -Fountain 94008 Customer: YesCare Customer #: 1274 3800 Fountain Atmore, AL 36503 Inspection #: 29876 Asset ID: 13051017 Serial #: N/A Model: Defibtech - DDU-100A Notes: Expired accessories Follow-up required. Expired Accessories – Emsar to ship replacement (AED Pads) 1/21 DI: Pads are expired on device - Please order & drop ship new pads to site ASAP ***NOTE FOR CUSTOMER - Pads for AED at the Annex/Work Camp, NOT the main site

Timeline

📞
Case Linked Jan 21, 10:49 PM
Case Number: 00561192
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⚠️ 9.1 business days
📋
▶
3 Work Order Created Feb 3, 11:28 AM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by Sherry Reich
From: Entered
To: Assigned
Duration in Previous: 0m
🔍
Status: L2 Screening by Sherry Reich
From: Assigned
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Feb 3, 11:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 12h 2m
🚨 14.1 business days
🔩
▶
2 2x Parts Added Feb 24, 8:23 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by Melissa Barrett
From: Awaiting Parts
To: Closed
Duration in Previous: 20d 8h
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Feb 26, 2:11 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-255001

Bottlenecks

L2 Screening
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561192
Closed
📦
Parts Order 00089643
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
Edge
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 3, 11:28 AM
Invoice #
SM-255001

Work Details (2)

Name Type Status Qty Amount Date
WL-03117153 Parts Open 1 $91.85 Feb 24, 8:23 AM
WL-03117154 Expenses Open 1 $11.00 Feb 24, 8:23 AM

Details