Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349295 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Montefiore Medical Center — 3444 Kossuth Ave, Bronx NY, 10467-2461

Feb 3, 2026 → Mar 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (25 biz days late)
Active: 29 biz days
Paused: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 10, 2026
4 business days (counted)
Running total: 5 of 4 biz days used
4d
▶ Clock Running
Status: Incomplete
Feb 10 → Feb 17, 2026
4 business days (counted)
Running total: 9 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 11 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 19 → Feb 20, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 11 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 13 of 4 biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 13 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 13 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 13 of 4 biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 13 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 13 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 13 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 3, 2026
5 business days (counted)
Running total: 18 of 4 biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 18 of 4 biz days used
▶ Clock Running
Status: Entered
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 18 of 4 biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 18 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Mar 3 → Mar 3, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 18 of 4 biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 19 of 4 biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 19 of 4 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Mar 4 → Mar 10, 2026
4 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 20 of 4 biz days used
▶ Clock Running
Status: Assigned
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 20 of 4 biz days used
▶ Clock Running
Status: Entered
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 20 of 4 biz days used
▶ Clock Running
Status: Assigned
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 20 of 4 biz days used
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 14, 2026
2 business days (counted)
Running total: 22 of 4 biz days used
▶ Clock Running
Status: Incomplete
Mar 14 → Mar 15, 2026
0 business days (counted)
Running total: 22 of 4 biz days used
▶ Clock Running
Status: Entered
Mar 15 → Mar 15, 2026
0 business days (counted)
Running total: 22 of 4 biz days used
▶ Clock Running
Status: Assigned
Mar 15 → Mar 16, 2026
1 business day (counted)
Running total: 23 of 4 biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 16 → Mar 24, 2026
6 business days (counted)
Running total: 29 of 4 biz days used
Created: Feb 3, 2026 Completed: Mar 24, 2026
Business Days Used 29 / 4
0 4d budget +25d over
Show SLA Clock Detail (34 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0 / 4
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0 / 4
Feb 3 → Feb 4 Assigned ▶ Running 1 1 / 4
Feb 4 → Feb 10 Scheduled ▶ Running 4 5 / 4
Feb 10 → Feb 17 Incomplete ▶ Running 4 9 / 4
Feb 17 → Feb 18 Ready for Scheduling ▶ Running 1 10 / 4
Feb 18 → Feb 19 Assigned ▶ Running 1 11 / 4
Feb 19 → Feb 20 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 11 / 4
Feb 20 → Feb 24 Assigned ▶ Running 2 13 / 4
Feb 24 → Feb 24 Scheduled ▶ Running 0 13 / 4
Feb 24 → Feb 24 Entered ▶ Running 0 13 / 4
Feb 24 → Feb 24 Assigned ▶ Running 0 13 / 4
Feb 24 → Feb 24 Scheduled ▶ Running 0 13 / 4
Feb 24 → Feb 24 Entered ▶ Running 0 13 / 4
Feb 24 → Feb 24 Assigned ▶ Running 0 13 / 4
Feb 24 → Mar 3 Scheduled ▶ Running 5 18 / 4
Mar 3 → Mar 3 Reschedule ▶ Running 0 18 / 4
Mar 3 → Mar 3 Entered ▶ Running 0 18 / 4
Mar 3 → Mar 3 Assigned ▶ Running 0 18 / 4
Mar 3 → Mar 3 Awaiting Parts - Customer ⏸ Paused 0 —
Mar 3 → Mar 3 Ready for Scheduling ▶ Running 0 18 / 4
Mar 3 → Mar 4 Assigned ▶ Running 1 19 / 4
Mar 4 → Mar 4 Scheduled ▶ Running 0 19 / 4
Mar 4 → Mar 10 Awaiting Parts - Customer ⏸ Paused 4 —
Mar 10 → Mar 11 Ready for Scheduling ▶ Running 1 20 / 4
Mar 11 → Mar 11 Assigned ▶ Running 0 20 / 4
Mar 11 → Mar 11 Entered ▶ Running 0 20 / 4
Mar 11 → Mar 11 Assigned ▶ Running 0 20 / 4
Mar 11 → Mar 14 Scheduled ▶ Running 2 22 / 4
Mar 14 → Mar 15 Incomplete ▶ Running 0 22 / 4
Mar 15 → Mar 15 Entered ▶ Running 0 22 / 4
Mar 15 → Mar 16 Assigned ▶ Running 1 23 / 4
Mar 16 → Mar 24 Scheduled ▶ Running 6 29 / 4
Dispatch 0.0d
Material Management 7.4d
Coordinators 32.5d
Field Work 0.0d
Incomplete 5.0d (excluded)
Billing 3.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.4 days
Coordinators
32.5 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
5.0 days
Billing
3.1 days
Over SLA
Created: Feb 3, 2026 Due: Mar 18, 2026 Completed: Mar 24, 2026 (5 days late)
📅
34.3 days Total Age
⏱️
6.3d in Scheduled Longest Stage
🔄
34 transitions Status Changes
⚠️
20.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits (1 reschedule)
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Mar 2, 2026
Visit 3 Mar 13, 2026
Visit 4 Mar 20, 2026
Visit 5 Mar 23, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564556
Repair
Closed
Zone 1 WD-drawer won't open ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Siobhan Dammacco
Owner
Sherry Reich
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01349295 (current) Invoiced
Repair • David Trost
Created: Feb 3, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 6.3 days stuck in "Scheduled"
⏱️
Total Delay 20.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.3d / 1.0d SLA
Assigned
8.9d / 0.5d SLA
Scheduled
19.3d / 2.0d SLA
Incomplete
5.0d
Awaiting Parts - Customer
7.4d
Reschedule
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
1.1d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/26/2026 NSuarez SRA is missing for date of service 2/9/2026 and 3/13/2026.

3/20 KSmith -- FSE forgot parts today. Rescheduled for Monday when FSE is back in the area with POC while onsite

3/16 KSmith -- Rescheduled for Friday with Sibohan. FSE has parts and is booked with VPD until Friday. 9-11am

3/15 KSmith -- Parts were shipped directly to Pete. Need to reschedule with customer

3/11 KSmith -- Scheduled for Friday with POC. 12pm-2pm

3/10/26 lcoonrod

Waybill (Tracking #): 1ZE444250171836547 Currently, we are not able to provide the tracking details. Order No: 759225 Customer PO No: SR1522934 Customer: Midmark No Charge Service Request NO: 1522934 Ship To Name: EMSAR Inc Ship To Address: 235 Fairfield Ave Ship To City/State: Middlesex, NJ 08846-1669 Waybill (Tracking #): 1ZE444250171836547 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 10-MAR-2026 LINE NO: 1.1 QTY: 1 ITEM: 029-11577-00 SERIAL #: DESCRIPTION: DRAWER, ASSY, 36X18X4 LINE NO: 2.1 QTY: 1 ITEM: 053-0682-00-791 SERIAL #: DESCRIPTION: DIVIDER, DRAWER, 36X18X4 LINE NO: 3.1 QTY: 1 ITEM: 053-0693-00-791 SERIAL #: DESCRIPTION: DIVIDER, CROSS, 36X4



3/4 KSmith -- Per Midmark, It appears these parts will not be shipping until 3/10. 

3/4 KSmith -- Followed up with Midmark for tracking on parts shipping directly to FSE

3/4 KSmith -- Scheduled for Friday with Siobhan. 11am-1pm

03/04/2026 Emartin email from Midmark

"Shipping parts on Sales Order 759225 via UPS Next Day Air. There are return lines on this order, but no parts are needing returned. The return lines are for a previous shipment that UPS could not deliver."


3/3/26 SReich

Your shipment

1ZE444250347791477

Estimated delivery

Tomorrow, March 04, between 9:45 A.M. - 1:45 P.M.


3/3 KSmith -- Parts still cannot be delivered to the customer so Midmark is sending parts directly to the technicain (Pete Ramos). They will sending tracking once its available

3/3 KSmith -- Parts were delayed (ASC wasn't aware). Sent email to reschedule for Friday (DH)

3/2 SRogers: updating to reschedule since parts couldn't be located on site by staff or tech. Return visit needed once parts have been located.

2/27 KHardison: Updated due date.

1ZE444250347791477

Estimated delivery

Monday, March 02, between 9:30 A.M. - 12:30 P.M.

LINE NO: 4.1 QTY: 1 ITEM: 029-11577-00 SERIAL #: DESCRIPTION: DRAWER, ASSY, 36X18X4

2/26/26 SReich

Your shipment

1ZE444250370391614

Estimated delivery

Tomorrow, February 27, between 8:45 A.M. - 11:45 A.M. 


02/26/2026 EMartin

The status of your package has changed.


Exception Reason: The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.

2/24/26 RBerry- updated due date based on parts. Removed delay code.


2/24 KSmith -- Parts are delayed and arriving tomorrow (Likely delayed again). Scheduled for Monday with POC. 10am-12pm

2/23 KSmith -- Left VM and sent email to schedule for Thursday

2/23/2026jsells

Ship To Name: Montefiore Medical Center Ship To Address: 3444 Kossuth Ave Ship To City/State: Bronx, NY 10467-2461 Waybill (Tracking #): 1ZE444250370391614 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 20-FEB-2026 LINE NO: 5.1 QTY: 1 ITEM: 053-0682-00-791 SERIAL #: DESCRIPTION: DIVIDER, DRAWER, 36X18X4 LINE NO: 6.1 QTY: 1 ITEM: 053-0693-00-791 SERIAL #: DESCRIPTION: DIVIDER, CROSS, 36X4


2/20 KHardison: Updated due date.

1ZE444250371986659

Estimated delivery

Monday, February 23, between 9:15 A.M. - 1:15 P.M


2/19 KSmith -- Parts are being returned to Midmark due to delivery address not valid. Sent email to Midmark advising and asked that tracking be resent when parts are reshipped

2/19/2026jsells

UPS Exception Notification, Tracking Number 1ZE444250346645832

The status of your package has changed.


Exception Reason: The delivery address is incomplete. We were unable to resolve the issue and the package will be returned to the sender.


Exception Resolution: The package will be returned to the sender.

2/19 KSmith -- Left VM to schedule for Monday. Sending email as well.

2/18 KSmith -- Left VM and sent email to schedule for Monday

2/17/26 SReich

Order No: 754489 Customer PO No: SR1522934 Customer: Midmark No Charge Service Request NO: 1522934 Ship To Name: Montefiore Medical Center Ship To Address: 3444 Kossuth Ave Ship To City/State: Bronx, NY 10467-2461 Waybill (Tracking #): 1ZE444250371986659 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 17-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 029-11577-00 SERIAL #: DESCRIPTION: DRAWER, ASSY, 36X18X4 LINE NO: 2.1 QTY: 1 ITEM: 053-0682-00-791 SERIAL #: DESCRIPTION: DIVIDER, DRAWER, 36X18X4 LINE NO: 3.1 QTY: 1 ITEM: 053-0693-00-791 SERIAL #: DESCRIPTION: DIVIDER, CROSS, 36X4


2/4 KSmith -- Scheduled for 2/9 with POC> 11am-1pm

2/4 KSmith -- Left VM and sent email to schedule for 2/9

2/3 KSmith -- Sent email to schedule for tomorrow (CC)

2/3/26 SReich - Spoke to Siobhan, gave her the WO # and told her someone would be reaching out to schedule.  

🔧 Work Performed
2-9 dt $5 parking Confirmed drawer was not opening. Upon inspection of the drawer, I noticed that the dividers were not allowing it to open. Very difficult to try to lower the dividers so that I can open the drawer. After some time, I open the drawer and noticed that the dividers were not seating properly within the drawer itself. The end sending new drawer as well as new dividers. Will return on customer receives parts. 3/2/2026 Arrived on site and parts were missing 3-13 dt $5 parking After arriving on site. Went up to the third floor.. spoke with the receptionist. Reception is called Siobhan. Siobhan was a little upset that the parts haven't been received yet. After a lot of back and forth and researching the tracking numbers, most tracking numbers went back to Ohio. One went to New jersey. Midmark did some tracking and saw the same thing. Sent message to Sean and Kourtney 3/20 Tech was not advised that part was not delivered to the tech house and forget the parts at home. return trip on monday. 3/23/26 – Technician arrived on site and found the drawer not functioning properly. The technician replaced the two slides and the drawer. All functions were checked and are now working properly.
🔍 Technician Findings
2-9 dt $5 parking  Confirmed drawer was not opening.  Upon inspection of the drawer, I noticed that the dividers were not allowing it to open. Very difficult to try to lower the dividers so that I can open the drawer. After some time, I open the drawer and noticed that the dividers were not seating properly within the drawer itself. The end sending new drawer as well as new dividers. Will return on customer receives parts. 3/2/2026 Arrived on site and parts were missing 3-13 dt $5 parking After arriving on site. Went up to the third floor.. spoke with the receptionist. Reception is called Siobhan. Siobhan was a little upset that the parts haven't been received yet. After a lot of back and forth and researching the tracking numbers, most tracking numbers went back to Ohio. One went to New jersey. Midmark did some tracking and saw the same thing. Sent message to Sean and Kourtney 3/20 Tech was not advised that part was not delivered to the tech house and forget the parts at home. return trip on monday.
⚠️ Problem Description
Zone 1 WD-drawer won't open ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 640 (Series) Pediatric Table

Timeline

📞
Case Linked Feb 2, 5:07 PM
Case Number: 00564556
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 3, 11:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Feb 3, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 46m
🗓️
▶
2 Status: Scheduled Feb 4, 12:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-09T16:00:00.000+0000
⏳ 4.0 business days
🔩
▶
2 Parts Added Feb 9, 3:39 PM
Parts Added → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
▶
3 4x Labor Added Feb 9, 10:55 PM
4x Labor Added → Status: Incomplete → Expenses Added
⚠️
Status: Incomplete by David Trost
From: Scheduled
To: Incomplete
Duration in Previous: 5d 10h
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.1 business days
📅
Status: Ready for Scheduling by Sherry Reich Feb 17, 4:32 PM
From: Incomplete
To: Ready for Scheduling
Duration in Previous: 7d 17h
👷
▶
2 Technician Assigned Feb 18, 7:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 27m
⏳ 2.0 business days
👤
Status: Awaiting Parts - Customer by Kourtney Smith Feb 19, 9:16 AM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1d 1h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 20, 11:27 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 2h
👷
▶
2 Technician Assigned Feb 20, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 51m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 24, 8:24 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3d 19h
🆕
▶
4 Status: Entered Feb 24, 9:13 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h5A00000HDTDDQA5, Mohamed Shareed
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T16:30:00.000+0000
🆕
▶
4 Status: Entered Feb 24, 3:13 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000JjDuVQAV, Edward Arias
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T14:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
3x Labor Added Mar 2, 6:59 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 17
🔄
Status: Reschedule by Shawn Rogers Mar 2, 9:17 PM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 6h
🆕
▶
2 Status: Entered Mar 3, 12:41 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Pete Ramos
🔩
6x Parts Added Mar 3, 2:19 PM
Type: Parts
Status: Open
Qty: 1, -1
📅
Status: Ready for Scheduling by Sherry Reich Mar 3, 4:12 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3h 30m
👷
▶
2 Technician Assigned Mar 3, 4:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🗓️
▶
3 Status: Scheduled Mar 4, 10:12 AM
Status: Scheduled → Dispatch Scheduled → Status: Awaiting Parts - Customer
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-06T17:00:00.000+0000
👤
Status: Awaiting Parts - Customer by Kourtney Smith
From: Scheduled
To: Awaiting Parts - Customer
Duration in Previous: 3m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Mar 10, 3:28 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 6d 4h
👷
▶
2 Technician Assigned Mar 11, 8:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 54m
🆕
▶
4 Status: Entered Mar 11, 9:28 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-13T17:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 7x Labor Added Mar 13, 10:02 PM
7x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by David Trost
From: Scheduled
To: Incomplete
Duration in Previous: 2d 12h
⏳ 0.2 business days
🆕
▶
2 Status: Entered Mar 15, 7:45 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Pete Ramos
🗓️
▶
2 Status: Scheduled Mar 16, 11:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-20T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 20, 9:39 AM
Scheduled For: 2026-03-23T15:30:00.000+0000
⏱️
4x Labor Added Mar 20, 12:52 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 0.5, 61
⏳ 2.0 business days
⏱️
4x Labor Added Mar 23, 10:34 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 2.75, 1.25, 61
✔️
Status: Completed by Pete Ramos Mar 23, 10:40 PM
From: Scheduled
To: Completed
Duration in Previous: 7d 11h
🏁
Status: Closed by Pete Ramos Mar 23, 10:45 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.2 business days
👷
▶
2 Technician Assigned Mar 26, 1:38 PM
Technician Assigned → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Nancy Suarez
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 14h
🏁
Status: Closed by David Trost Mar 26, 10:33 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 54m
📄
Status: Ready to Bill by Nancy Suarez Mar 27, 11:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 0m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Mar 30, 3:11 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-257816

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564556
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
David Trost
Scheduled
Mar 23, 11:30 AM
Created
Feb 3, 11:38 AM
Invoice #
SM-257816

Work Details (32)

Name Type Status Qty Amount Date
WL-03097976 Parts Open 1 $0.00 Feb 9, 3:39 PM
WL-03097977 Parts Open 1 $0.00 Feb 9, 3:40 PM
WL-03097978 Parts Open 1 $0.00 Feb 9, 3:40 PM
WL-03098595 Labor Open 1.25 $0.00 Feb 9, 10:55 PM
WL-03098596 Labor Open 1 $110.00 Feb 9, 10:55 PM
WL-03098597 Travel Open 25 $110.00 Feb 9, 10:55 PM
WL-03098598 Expenses Open 1 $0.00 Feb 9, 10:55 PM
WL-03098599 Expenses Open 1 $0.00 Feb 9, 10:57 PM
WL-03126931 Labor Open 1 $0.00 Mar 2, 6:59 PM
WL-03126932 Labor Open 0.75 $82.50 Mar 2, 6:59 PM
WL-03126933 Travel Open 17 $110.00 Mar 2, 6:59 PM
WL-03127978 Parts Open 1 $0.00 Mar 3, 2:19 PM
WL-03127979 Parts Open 1 $0.00 Mar 3, 2:20 PM
WL-03127980 Parts Open 1 $0.00 Mar 3, 2:20 PM
WL-03127981 Parts Open -1 $0.00 Mar 3, 2:20 PM
WL-03127982 Parts Open -1 $0.00 Mar 3, 2:20 PM
WL-03127983 Parts Open -1 $0.00 Mar 3, 2:20 PM
WL-03144463 Labor Open 1 $0.00 Mar 13, 10:02 PM
WL-03144464 Labor Open 1.25 $137.50 Mar 13, 10:02 PM
WL-03144465 Labor Open 1.25 $0.00 Mar 13, 10:02 PM
WL-03144466 Travel Open 23 $110.00 Mar 13, 10:02 PM
WL-03144467 Travel Open 27 $0.00 Mar 13, 10:02 PM
WL-03144468 Expenses Open 1 $0.00 Mar 13, 10:02 PM
WL-03144469 Expenses Open 1 $0.00 Mar 13, 10:02 PM
WL-03153064 Labor Open 1.5 $0.00 Mar 20, 12:52 PM
WL-03153065 Labor Open 0.5 $55.00 Mar 20, 12:52 PM
WL-03153066 Travel Open 61 $110.00 Mar 20, 12:52 PM
WL-03153067 Expenses Open 1 $0.00 Mar 20, 12:52 PM
WL-03156376 Labor Open 2.75 $0.00 Mar 23, 10:34 PM
WL-03156377 Labor Open 1.25 $137.50 Mar 23, 10:34 PM
WL-03156378 Travel Open 61 $110.00 Mar 23, 10:34 PM
WL-03156379 Expenses Open 1 $0.00 Mar 23, 10:34 PM

Details