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WO-01349302 ↗ ServiceMax

BEDFORD HEIGHTS FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Bedford Heights Fire Department — 5661 Perkins Road, Bedford Heights OH, 44146

Feb 3, 2026 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (12 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 26, 2026
16 business days (counted)
Running total: 16 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 18, 2026
14 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Feb 3, 2026 Completed: Mar 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Feb 26 Assigned ▶ Running 16 16
Feb 26 → Mar 18 Scheduled ▶ Running 14 30
Mar 18 → Mar 18 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Coordinators 31.1d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.1 days
Over SLA
Field Work
0.8 days
Created: Feb 3, 2026 Due: Mar 31, 2026 Completed: Mar 18, 2026 (13 days early)
📅
30.1 days Total Age
⏱️
16.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
30.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564592
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 9 pcs https://www.ebiotrack.com/inspection.php?iid=32865
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ken Ledford
Owner
Jessica Sells
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349302 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Feb 3, 2026 • Closed: Mar 17, 2026
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 16.8 days stuck in "Assigned"
⏱️
Total Delay 30.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
16.8d / 0.5d SLA
Scheduled
14.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 150240705 - Asset ID: 13254386 Stryker Medical - 6390 Power-LOAD Serial #: 150240706 - Asset ID: 13254385 Stryker Medical - 6506 PowerPro Serial #: 150240656 - Asset ID: 13254389 Stryker Medical - 6506 PowerPro Serial #: 150240657 - Asset ID: 13254390 Stryker Medical - 6252 Stair-Pro Serial #: 1901010000015 - Asset ID: 13254384 Stryker Medical - 6390 Power-LOAD Serial #: 180639766 - Asset ID: 13254387 Stryker Medical - 6506 PowerPro Serial #: 2012003500005 - Asset ID: 13254388 Stryker Medical - 6252 Stair-Pro Serial #: 2011010000135 - Asset ID: 13254382 Stryker Medical - 6252 Stair-Pro Serial #: 2011010000134 - Asset ID: 13254383
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 9 pcs https://www.ebiotrack.com/inspection.php?iid=32865

Timeline

📞
Case Linked Feb 3, 12:00 AM
Case Number: 00564592
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 3, 11:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 3, 12:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-18T10:00:00.000+0000
🚨 14.7 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 18, 7:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 13h
✔️
▶
3 Status: Completed Mar 18, 1:40 PM
Status: Completed → 35x Labor Added → Status: Closed
⏱️
35x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 50, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 20, 9:36 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
🚨 95.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257109

Bottlenecks

Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days
Scheduled
Duration: 14.3 business days (threshold: 2.0 business days)
Exceeded by 12.3 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00564592
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 18, 6:00 AM
Created
Feb 3, 11:59 AM
Invoice #
SM-257109

Work Details (35)

Name Type Status Qty Amount Date
WL-03149287 Labor Open 1 $0.00 Mar 18, 1:42 PM
WL-03149288 Travel Open 50 $0.00 Mar 18, 1:42 PM
WL-03149289 Labor Open 1 $0.00 Mar 18, 1:42 PM
WL-03149290 Labor Open 1 $0.00 Mar 18, 1:42 PM
WL-03149291 Labor Open 1 $0.00 Mar 18, 1:42 PM
WL-03149292 Labor Open 1 $0.00 Mar 18, 1:42 PM
WL-03149293 Labor Open 1 $0.00 Mar 18, 1:42 PM
WL-03149294 Labor Open 1 $0.00 Mar 18, 1:42 PM
WL-03149295 Labor Open 0.25 $0.00 Mar 18, 1:42 PM
WL-03149296 Labor Open 0.25 $0.00 Mar 18, 1:42 PM
WL-03149297 Labor Open 0.25 $0.00 Mar 18, 1:42 PM
WL-03149301 Parts Open 1 $9.02 Mar 18, 1:42 PM
WL-03149302 Parts Open 1 $9.02 Mar 18, 1:42 PM
WL-03149303 Parts Open 1 $18.86 Mar 18, 1:42 PM
WL-03149304 Parts Open 2 $23.36 Mar 18, 1:42 PM
WL-03149305 Parts Open 1 $9.02 Mar 18, 1:42 PM
WL-03149306 Parts Open 1 $9.02 Mar 18, 1:42 PM
WL-03149307 Parts Open 1 $18.86 Mar 18, 1:42 PM
WL-03149308 Parts Open 2 $23.36 Mar 18, 1:42 PM
WL-03149309 Parts Open 1 $9.02 Mar 18, 1:42 PM
WL-03149310 Parts Open 1 $9.02 Mar 18, 1:42 PM
WL-03149311 Parts Open 1 $18.86 Mar 18, 1:42 PM
WL-03149312 Parts Open 2 $23.36 Mar 18, 1:42 PM
WL-03149313 Parts Open 1 $0.00 Mar 18, 1:42 PM
WL-03149314 Parts Open 1 $0.00 Mar 18, 1:42 PM
WL-03149315 Parts Open 2 $0.00 Mar 18, 1:42 PM
WL-03149316 Parts Open 1 $12.08 Mar 18, 1:42 PM
WL-03149317 Parts Open 1 $0.00 Mar 18, 1:42 PM
WL-03149318 Parts Open 1 $0.00 Mar 18, 1:42 PM
WL-03149319 Parts Open 2 $0.00 Mar 18, 1:42 PM
WL-03149320 Parts Open 1 $12.08 Mar 18, 1:42 PM
WL-03149321 Parts Open 1 $0.00 Mar 18, 1:42 PM
WL-03149322 Parts Open 1 $0.00 Mar 18, 1:42 PM
WL-03149323 Parts Open 2 $0.00 Mar 18, 1:42 PM
WL-03149324 Parts Open 1 $12.08 Mar 18, 1:42 PM

Details