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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349331 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 AdventHealth Celebration — 400 Celebration Pl, Kissimmee FL, 34747

Feb 3, 2026 → Apr 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (169 biz days early)
Active: 14 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 2 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Apr 9, 2026
44 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 11, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 11 → Apr 11, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 11 → Apr 14, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 5 of ? biz days used
9d
▶ Clock Running
Status: Incomplete
Apr 14 → Apr 27, 2026
9 business days (counted)
Running total: 14 of ? biz days used
Created: Feb 3, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 5 Created ▶ Running 2 2
Feb 5 → Apr 9 Ready for Release ⏸ Paused 44 —
Apr 9 → Apr 11 Scheduled ▶ Running 1 3
Apr 11 → Apr 11 Tech On Site ▶ Running 0 3
Apr 11 → Apr 14 Incomplete ▶ Running 2 5
Apr 14 → Apr 14 Scheduled ▶ Running 0 5
Apr 14 → Apr 27 Incomplete ▶ Running 9 14
Dispatch 2.9d
Holding 44.7d (excluded)
Coordinators 1.8d
Incomplete 11.4d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
2.9 days
Over SLA
Holding (excluded from total)
44.7 days
Coordinators
1.8 days
Incomplete (excluded from total)
11.4 days
Billing
1.4 days
Over SLA
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
58.9 days Total Age
⏱️
44.7d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564752
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Michelle Keith
Owner
Erin Martin
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349331 (current) Invoiced
FCO • Philmon Mehari
Created: Feb 3, 2026 • Closed: Apr 27, 2026
Completed with minor delays
Invoiced • 192 days old
🚨
Primary Delay 44.7 days stuck in "Ready for Release"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.9d / 0.5d SLA
Ready for Release
44.7d
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Incomplete
11.4d
Closed
3.6d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/09/2026 mklose dispatch to Phil to ANR

04/07/2026 YEspino Called 509-202-5627 to speak to Robert over the devices in question. Was unable to speak to him so i left a message.


04/07/2026 YEspino recieved an email back from Robert saying that he is only finding SN:H32899678DFBA and H297595420868 but did not mention the SN; 100253796 for this WO. Will be giving him a call to speak to him about the serial number in question.


03/05/2026 MHamersley - Planner, Ashley Luman, sent f/u email request to POC for inventory confirmation; Robert.Gash@AdventHealth.com


02/06/2026 MHamersley - called 509-202-5627, spoke to Robert Gash, sending him email to research Vents that still need recall completed on them; email: Robert.Gash@AdventHealth.com


WO-14374442-V60 Ventilator 100253796

WO-14333756-Trilogy EV300 Ventilators 

H297597394E0B

H32899678DFBA

🔧 Work Performed
FCO86600069 ANR
🔍 Technician Findings
FCO86600069 ANR
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Feb 3, 11:14 AM
Case Number: 00564752
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 3, 12:06 PM
Work Order: WO-01349331
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Ashley Luman Feb 5, 1:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 2d 1h
🚨 45.0 business days
🗓️
▶
3 Status: Scheduled Apr 9, 3:24 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-10T12:15:00.000+0000
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
⏳ 2.0 business days
🔧
Status: Tech On Site by Philmon Mehari Apr 11, 5:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏱️
▶
2 2x Labor Added Apr 11, 6:00 PM
2x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Philmon Mehari
From: Tech On Site
To: Incomplete
Duration in Previous: 11m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Apr 14, 2:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-17T12:15:00.000+0000
⚠️
Status: Incomplete by Sean Currie Apr 14, 4:46 PM
From: Scheduled
To: Incomplete
Duration in Previous: 1h 59m
⚠️ 9.9 business days
✔️
Status: Completed by Philmon Mehari Apr 27, 3:08 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 12d 22h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 30, 9:42 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 43m
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 34m

Bottlenecks

Entered
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00564752
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Apr 17, 8:15 AM
Created
Feb 3, 12:06 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03182834 Labor Open 1 $95.00 Apr 11, 6:00 PM
WL-03182835 Labor Open 0.5 $155.00 Apr 11, 6:00 PM
WL-03208684 Labor Open 0.016666666666667 $38.00 Apr 30, 9:42 AM

Details