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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349339 ↗ ServiceMax

GULDMANN INC • Repair • PC

📍 PeaceHealth- SW Med Center — 400 NE Mother Joseph Pl, Vancouver WA, 98664

Feb 3, 2026 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✗ SLA Missed (21 biz days late)
Active: 29 biz days
🕐 Clock stopped: Canceled (Mar 17, 2026)
29d
▶ Clock Running
Status: Created
Feb 3 → Mar 17, 2026
29 business days (counted)
Running total: 29 of ? biz days used
Created: Feb 3, 2026 Canceled: Mar 17, 2026
Coordinators 29.8d
✗ SLA Missed
Coordinators
29.8 days
Over SLA
Created: Feb 3, 2026 Due: Feb 13, 2026 Completed: Mar 17, 2026 (31 days late)
📅
29.8 days Total Age
⏱️
29.8d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
⚠️
28.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564493
Peacehealth Vancouver WA - Service Request R110122843
Cancelled
SOW: GH3+ repair to replace a traverse pickup trolly
Priority
Standard
Origin
Email
Reason
New Case
Contact
Clint Gannaway
Owner
Installations Cases
Created
Feb 2, 2026
Work Orders from this Case (2)
WO-01312126 Invoiced
Repair • Jeffrey Pastor
Created: Oct 30, 2025 • Closed: Nov 6, 2025
WO-01349339 (current) Canceled
Repair
Created: Feb 3, 2026
Behind Schedule - Needs Attention
Canceled • 192 days old
🚨
Primary Delay 29.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 28.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
29.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/26 RBerry- Chattered: @Christopher Ables​ This WO is still in RFS status. Please let me know if assistance is needed on this WO. Thank you!


2/14/2026 Sramen - see chatter

⚠️ Problem Description
SOW: GH3+ repair to replace a traverse pickup trolly

Timeline

📞
Case Linked Feb 2, 2:48 PM
Case Number: 00564493
Subject: Peacehealth Vancouver WA - Service Request R110122843
Status: Cancelled
📋
Work Order Created Feb 3, 12:21 PM
Work Order: WO-01349339
Type: Repair
Priority: PC
🚨 30.0 business days
🚫
Status: Canceled by David Carvalho Mar 17, 3:25 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 42d 2h

Bottlenecks

Ready for Scheduling
Duration: 29.8 business days (threshold: 1.0 business days)
Exceeded by 28.8 business days

🔗 Related Artifacts

📞
Case 00564493
Cancelled

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 3, 12:21 PM
Invoice #
N/A

Details