Primary Delay70.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay100.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
70.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
16.8d / 2.0d SLA
Reschedule
0.6d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/29 MOwens Called and spoke to Markea. Told her the tech got sick this morning and could not go onsite today. She said any day next week works for her. Scheduled the visit for 6/4 with arrival around 9am.
5/29 MOwensCalled to speak to Markea Bell. Left vm for her to call back to reschedule visit for next week since tech is out sick today. Sent email also.
5/29 MOwens Tech called out sick. Will have to reschedule this inspection.
5/19 MOwens Called Markea back and rescheduled for 5/29 instead of 5/21.
5/13 MOwens Called and spoke to Markea Bell. Scheduled the inspection visit for 5/21 with arrival around 10am.
🔧Work Performed
105 PIECES INSPECTED; EMAILED INSPECTION REPORT
🔍Technician Findings
READY FOR INSPECTION
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces : 91
https://www.ebiotrack.com/inspection.php?iid=32866
📋
Outbound to +12679738975
Completed May 29, 2026
Called and spoke to Markea. Told her the tech got sick this morning and could not go onsite today. She said any day next week works for her. Scheduled the visit for 6/4 with arrival around 9am.
📧
Email:Oak Street Health - Fern Rock, PA Annual Inspection
Completed May 29, 2026
From: mowens@emsar.com
To: markea.bell@oakstreethealth.com
Markea
I just left you a vm about my tech Michale Harris being sick today and needing to reschedule for next week. Please call or respond to this email to pick another day.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +12679738975
Completed May 29, 2026
Called to speak to Markea Bell. Left vm for her to call back to reschedule visit for next week since tech is out sick today.
📋
Outbound to +12679738975
Completed May 19, 2026
Called Markea back and rescheduled for 5/29 instead of 5/21.
📋
Outbound to +12679738975
Completed May 13, 2026
Called and spoke to Markea Bell. Scheduled the inspection visit for 5/21 with arrival around 10am.
📅
WO-01349340 - Inspection - DD: 5/30/2026 - - Philadelphia - Oak Street Health - Fern Rock, PA
Jun 4, 2026 9:00am – 5:00pm
Work Order: WO-01349340
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Fern Rock, PA
Address: 1200 W Godfrey Ave Suite 3100, Philadelphia, PA 19141
Manufacturer:
Model #:
Serial #:
Contact Name: Markea Bell
Contact Phone: 267.973.8975
Contact Email: markea.bell@oa
Timeline
📞
Case Linked Feb 3, 6:00 AM
Case Number:00564601
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 3, 12:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
🚨71.0 business days
👷
▶
2
Technician Assigned May 13, 12:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:98d 22h
📅
▶
2
Dispatch Scheduled May 13, 12:35 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:13m
⚠️5.0 business days
📅
Dispatch Scheduled by Melissa OwensMay 19, 12:03 PM
Scheduled For:2026-05-29T13:30:00.000+0000
⚠️8.0 business days
🔄
Status: Reschedule by Melissa OwensMay 29, 8:32 AM