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WO-01349370 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC of Meriden Research Department ONLY — 134 State St. 4th Floor, Meriden CT, 06450

Feb 3, 2026 → Apr 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (38 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Mar 24, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 24 → Mar 25, 2026
1 business day (counted)
Running total: 35 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 16, 2026
16 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 16 → Apr 17, 2026
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 23, 2026
4 business days (counted)
Running total: 56 of ? biz days used
Created: Feb 3, 2026 Completed: Apr 23, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Mar 24 Ready for Scheduling ▶ Running 34 34
Mar 24 → Mar 25 Assigned ▶ Running 1 35
Mar 25 → Apr 16 Scheduled ▶ Running 16 51
Apr 16 → Apr 17 Reschedule ▶ Running 1 52
Apr 17 → Apr 17 Entered ▶ Running 0 52
Apr 17 → Apr 17 Assigned ▶ Running 0 52
Apr 17 → Apr 23 Scheduled ▶ Running 4 56
Dispatch 0.0d
Coordinators 60.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.7 days
Over SLA
Created: Feb 3, 2026 Due: May 30, 2026 Completed: Apr 23, 2026 (37 days early)
📅
56.8 days Total Age
⏱️
34.8d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
54.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564602
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces : 10 https://www.ebiotrack.com/inspection.php?iid=32868
Priority
Standard
Origin
Email
Reason
New Case
Contact
Luis Torres
Owner
Erin Martin
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349370 (current) Invoiced
Inspection • Nick O'Neill
Created: Feb 3, 2026 • Closed: Apr 23, 2026
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 34.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 54.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
34.8d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
22.0d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/16 KSmith -- Rhea would like this site rescheduled to complete removal WOs in NY. Sent email to Luis to reschedule for 4/24

3/25 KSmith -- Scheduled for 4/23 wit Luis. 9-11am

3/25 KSmith -- Luis requested a date in April. Provided 4/23 as a scheduled date and am awaiting response

3/24 KSmith -- Sent email to schedule for 5/7

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces : 10 https://www.ebiotrack.com/inspection.php?iid=32868

Timeline

📞
Case Linked Feb 3, 6:00 AM
Case Number: 00564602
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 3, 12:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 35.0 business days
👷
▶
2 Technician Assigned Mar 24, 12:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48d 23h
📅
▶
2 Dispatch Scheduled Mar 25, 10:15 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 21h 19m
🚨 17.0 business days
🔄
Status: Reschedule by Kourtney Smith Apr 16, 9:58 AM
From: Scheduled
To: Reschedule
Duration in Previous: 21d 23h
🆕
▶
3 Status: Entered Apr 17, 8:58 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000HmPmRQAV, Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-23T14:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Apr 23, 9:23 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 24, 2:08 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 4h, 0m
⏳ 1.9 business days
🧾
Invoice Created Apr 27, 6:49 AM
Invoice Number: SM-260135

Bottlenecks

Ready for Scheduling
Duration: 34.8 business days (threshold: 1.0 business days)
Exceeded by 33.8 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564602
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Apr 23, 10:00 AM
Created
Feb 3, 12:34 PM
Invoice #
SM-260135

Work Details (2)

Name Type Status Qty Amount Date
WL-03197470 Labor Open 2.5 $0.00 Apr 23, 9:23 AM
WL-03197471 Labor Open 2 $1,530.00 Apr 23, 9:23 AM

Details