Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (29 biz days late)
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 9, 2026
4 business days (counted)
Running total: 4 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Feb 9 → Mar 30, 2026
34 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 38 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 10, 2026
9 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Feb 3, 2026
Completed: Apr 10, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 3 → Feb 3
Created
▶ Running
0
0
Feb 3 → Feb 3
Ready for Scheduling
▶ Running
0
0
Feb 3 → Feb 9
Assigned
▶ Running
4
4
Feb 9 → Mar 30
Scheduled
▶ Running
34
38
Mar 30 → Mar 30
Reschedule
▶ Running
0
38
Mar 30 → Apr 10
Scheduled
▶ Running
9
47
Apr 10 → Apr 10
Tech On Site
▶ Running
0
47
Coordinators Over SLA
Created: Feb 3, 2026
Due: Apr 30, 2026
Completed: Apr 10, 2026 (20 days early)
⏱️
35.0d in Scheduled
Longest Stage
🔄
8 transitions
Status Changes
⚠️
45.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00564605
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
65 pcs
https://www.ebiotrack.com/inspection.php?iid=32870
🚨
Primary Delay
35.0 days stuck in "Scheduled"
⏱️
Total Delay
45.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.3d
/ 1.0d SLA
Scheduled
45.0d
/ 2.0d SLA
Reschedule
0.0d
/ 2.0d SLA
Tech On Site
0.5d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (4)
📅 Events (1)
🔒
Internal CSA Notes
3/30 KKelch Valeria called me back to reschedule for 4/10 between 9 and 11 am. Customer confirmed.
3/30 Kkelch called Valeria to reschedule for 4/10 between 9 and 11 am due to urgent Gatekeeper upgrades. Left VM.
2/9 KKelch Valeria called me back to schedule for 4/1 between 9 and 11 am. Customer confirmed.
2/9 KKelch called Valeria to schedule for 4/1 between 9 and 11 am. Left VM.
🔧
Work Performed
completed the annual inspection on 46 pieces of equipment.
🔍
Technician Findings
annual inspection due
⚠️
Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
65 pcs
https://www.ebiotrack.com/inspection.php?iid=32870
📋
Inbound from +18165001071
Completed
Mar 30, 2026
3/30 KKelch Valeria called me back to reschedule for 4/10 between 9 and 11 am. Customer confirmed.
📋
Outbound to +18165001071
Completed
Mar 30, 2026
3/30 Kkelch called Valeria to reschedule for 4/10 between 9 and 11 am due to urgent Gatekeeper upgrades. Left VM.
📋
Inbound from +18165001071
Completed
Feb 9, 2026
2/9 KKelch Valeria called me back to schedule for 4/1 between 9 and 11 am. Customer confirmed.
📋
Outbound to +18165001071
Completed
Feb 9, 2026
2/9 KKelch called Valeria to schedule for 4/1 between 9 and 11 am. Left VM.
📅
WO-01349371 - Inspection - DD: 4/30/2026 - - Raytown - CareNow Raytown, MO #24766
Apr 10, 2026 10:00am – 3:00pm
Work Order: WO-01349371
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow Raytown, MO #24766
Address: 9490 E State Rte 350, Raytown, MO 64133
Manufacturer:
Model #:
Serial #:
Contact Name: Valeria Castillo
Contact Phone: 816-500-1071
Contact Email: valeria.castillo@hcahealthcare.c
Timeline
📞
Case Number:
00564605
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2h 12m
🗓️
📅
Scheduled For:
2026-04-01T14:00:00.000+0000
📅
Scheduled For:
2026-04-02T14:00:00.000+0000
🔄
📅
Scheduled For:
2026-04-10T14:00:00.000+0000
🗓️
From:
Reschedule
To:
Scheduled
Duration in Previous:
4m
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
10d 22h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
4h 4m, 0m
📄
🧾
Invoice Number:
SM-259061
Bottlenecks
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
ℹ️ Work Order Details
Technician
Thomas J Langenberg Jr
Scheduled
Apr 10, 10:00 AM
Work Details (6)
Name
Type
Status
Qty
Amount
Date
WL-03181707
Labor
Open
0.83333333333333
$0.00
Apr 10, 1:55 PM
WL-03181708
Labor
Open
1.9166666666667
$0.00
Apr 10, 1:55 PM
WL-03181709
Labor
Open
1
$0.00
Apr 10, 1:55 PM
WL-03181710
Labor
Open
0.41666666666667
$878.80
Apr 10, 1:55 PM
WL-03181711
Travel
Open
27
-
Apr 10, 1:55 PM
WL-03181712
Travel
Open
27
-
Apr 10, 1:55 PM