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← WO Overview

WO-01349372 ↗ ServiceMax

Healthcare Network • Inspection • PSM

📍 Nichols Community Health Center- Dental Care — 12655 Collier Blvd., Naples FL, 34116

Feb 3, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 117 biz days overdue
Active: 134 biz days
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
85d
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Jun 4, 2026
85 business days (counted)
Running total: 85 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Jun 4 → Jun 29, 2026
16 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Entered
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 101 of ? biz days used
33d
▶ Clock Running
Status: On Hold
Jun 29 → Aug 15, 2026
33 business days (counted)
Running total: 134 of ? biz days used
Created: Feb 3, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Jun 4 Ready for Scheduling ▶ Running 85 85
Jun 4 → Jun 29 Assigned ▶ Running 16 101
Jun 29 → Jun 29 Entered ▶ Running 0 101
Jun 29 → Aug 15 On Hold ▶ Running 33 134
Dispatch 0.0d
Coordinators 102.5d
⚠ Overdue
Dispatch
0.0 days
Coordinators
102.5 days
Over SLA
Created: Feb 3, 2026 Due: Jun 30, 2026 (46 days overdue)
📅
134.8 days Total Age
⏱️
85.8d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
101.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564609
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 99 pcs https://www.ebiotrack.com/inspection.php?iid=32874
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Stitt
Owner
Jessica Sells
Created
Feb 3, 2026
Work Orders from this Case (1)
WO-01349372 (current) On Hold
Inspection
Created: Feb 3, 2026
Behind Schedule - Needs Attention
On Hold • 192 days old
🚨
Primary Delay 85.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 101.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
85.8d / 1.0d SLA
Assigned
16.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**HOLD OFF ON SCHEDULING THIS PER POC ROD STITT**


6/29/26 AJinerson - Follow up chatter to ASM on how to proceed with Dental WOs since customer wants to hold off on scheduling their Dental inspections until further notice.

6/5/26 AJinerson - Call logged on WO-01349372. Per POC Rod Sitt, Please hold off on scheduling this site for now. Place this WO on hold as they are not ready for inspection. Rod will let us know when the Dental unit is ready to be scheduled.

Chatter to ASM - PER CUSTOMER ROD STITT - PLEASE HOLD OFF ON SCHEDULING ANY DENTAL DEPARTMENTS.


6/5/26 AJinerson - Call logged on WO-01349372. POC Rod Stitt called to review all of their inspections sites. Some are going on hold until further notice per customer (dental units). Some new locations, some closed locations, gave me list of all sites ready to schedule and confirmed to schedule date/time and send Rod email once scheduled.


6/4/26 AJinerson - Email logged on WO-01349372. I sent an email to POC Rod Stitt regarding scheduling ALL 23 INSPECTIONS. Offering the below dates, asking if he would like to tell us which dates work best for each location or if he would like us to proceed with scheduling services and let him know once scheduled.

Dates offered:

Tuesday, 6/9

Thursday, 6/11 - Friday, 6/12  

Tuesday, 6/16 - Friday, 6/19

Monday, 6/22 - Wednesday, 6/24

Monday, 6/29 - Friday, 7/3

 

6/4/26 AJinerson - Call logged on WO-01349372. Called POC Rod Stitt to schedule all 23 HCP Inspections for Healthcare Network in Immokalee and Naples FL. Left VM for Rod regarding needing to schedule their June inspections and will be sending an email on this. 

**This Account has 23 HCP inspections in total throughout Immokalee, FL - Naples, FL all due in June and have same POC - Rod Stitt*

 

SAME ADDRESS - 1454 Madison Ave. Immokalee:

 

Healthcare Network - Marion E. Fether - Dental Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01340301 – 75 PCS

Healthcare Network - Marion E. Father - Specialty - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339993 – 41 PCS

Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339535 – 8 PCS

Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339533 – 3 PCS

Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01339521 – 75 PCS

 

 

SAME ADDRESS - Florida State University, Immokalee:

Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339781 – 94 PCS

Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339759 – 76 PCS

 

 

 

Other Immokalee Inspections:

 

Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142 - WO-01368297 – 35 PCS

 

Healthcare Network - iTech - Family & Senior Care - - 508 North 9th St. Suite 142 Immokalee, FL 34142 - WO-01339787 – 35 PCS

 

 

Naples Inspections Same Address - 1845 Veterans Park Drive:

 

North/Arthrex Polaris -Family & Senior Care - 1845 Veterans Park Drive, First Floor Naples, FL 34109 - WO-01340668 – 49 PCS

North/Arthrex Polaris- Children’s Care - 1845 Veterans Park Drive, Second Floor Naples, FL 34109 - WO-01340653 – 57 PCS

 

 Naples SAME Address - 12655 Collier Blvd.:

 

Nichols Community Health Center- Dental Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349372 – 99 PCS

Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 - WO-01349335 – 13 PCS

Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349369 – 67 PCS

Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341316 – 48 PCS

Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341311 – 87 PCS

Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341310 – 80 PCS

Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116 - WO-01341309 – 3 PCS

 

 

 Naples OTHER Inspections:

 

Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109 - WO-01368294 – 27 PCS

 

Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 - WO-01349914 – 29 PCS

 

Cordero Pediatrics - 1090 6th Ave N Naples, FL 34102 - WO-01368292 – 30 PCS

 

Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104 - WO-01349639 – 47 PCS

 

Dental Care East - 1749 Heritage Trl., # 801 Naples, FL 34112 - WO-01349631 – 86 PCS

 

 

4/9/26 AJinerson - ASM updating SLA to June 2026 per customer's request. Last service done in June 2025.

 

From <https://csa.lightning.force.com/lightning/r/SVMXC__Service_Order__c/a0oVU000005nibJYAQ/view

⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 99 pcs https://www.ebiotrack.com/inspection.php?iid=32874

Timeline

📞
Case Linked Feb 3, 6:01 AM
Case Number: 00564609
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Feb 3, 12:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 86.0 business days
👷
2 Technician Assigned Jun 4, 1:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 121d 0h
🚨 17.0 business days
🆕
Status: Entered by Scott Berry Jun 29, 4:49 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 25d 2h, 0m

Bottlenecks

Ready for Scheduling
Duration: 85.8 business days (threshold: 1.0 business days)
Exceeded by 84.8 business days
Assigned
Duration: 16.8 business days (threshold: 4.0 business hours)
Exceeded by 16.3 business days

🔗 Related Artifacts

📞
Case 00564609
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Feb 3, 12:42 PM
Invoice #
N/A

Details